We ordered a dishwasher and paid extra for it to be delivered on 9th Oct. Delivery day arrived, we didn’t get a text to tell us what time to expect it so we called and via the automated service we were advised that it was out for delivery and they would put us through to the driver but it would be a 19 min wait. We decided to leave it, checked on the website which confirmed it was out for delivery. Tried calling again in the afternoon, received the same message and advised the driver couldn’t take the call. 5pm rolls round and I called the number on the website and we were advised that our dishwasher was out of stock so it wasn’t out for delivery. I asked why we hadn’t been contacted at all or even why the order was accepted and we were allowed to pay for specific day delivery if it wasn’t ever available. He couldn’t answer, offered to give us a more expensive dishwasher with a discount but we didn’t want to pay that much for a dishwasher. He advised the model we ordered was due back in stock on 15th and he would schedule a call back for first thing on the 15th to confirm it was in stock and arrange next day delivery. It got to 9:30am on the 15th and again no call was received. I called and was advised that the dishwasher wasn’t in stock and I could call back and see if it was in tomorrow. I told them I wanted a dishwasher delivered tomorrow or a refund. They offered the refund. It felt like there was very little interest in providing any real customer service and they just didn’t care. I will not shop at ao.com for anything again. Terrible service and an absolute disregard for their customers. Felt like they took our money for goods they couldn’t provide and then tried to sell us a more expensive model.