I ordered a Char-Broil 440 from you in time for the Easter weekend and a BBQ with 6 family members as allowed. In putting the BBQ together in line with the instructions, I find that some of the parts included are incorrect! I emailed pictures of the wrong parts vs the instructions clearly showing what was wrong; three days later I have heard nothing from you? I find a telephone number and speak to Customer Services who tell me the parts have to be ordered from Denmark, they don't know how long it will take and no apology. Equals Easter weekend family BBQ RUINED!