Hi there,
Thank you for your review. We’re glad the portable gas fire is working well after getting to grips with the lighting mechanism. If you need any further assistance, we’re here to help.
Warm regards,
Team Calor Appliances
Hi Robert,
Thank you for your review. We’re glad the product quality, fast delivery, and delivery communication met your expectations.
If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Hi Paul,
Thank you for your review. We’re glad the delivery was quick. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“Pretty good heater for background heating, once you get used to getting it turned on! Follow the instructions and you'll have no problems. Ive tried it with 15kg and 7kg calor cag bottles and it works well.”
Hi Roger,
Thank you for your review. We’re glad the heater is working well and that following the instructions helps. If you ever need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Hi Phillip,
Thank you for your review. We’re glad the gas fire is the best you’ve had. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“Great prices, great choice of stoves. Ours arrived after a couple of days after we placed the order, really well packed. The stove was shipped with all relevant information so we had it running five minutes after removing from its carton. Really pleased with the stove and how it performs.”
Hi Andrew,
Thank you for your review. We’re thrilled to hear you’re happy with the prices, choice, and delivery speed. If you ever need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“Great services calor appliance very helpfully call on phone order are blue belle chic portable gas heater. Did take long to be delivered too house. Different use again frist time buy off calor appliance👍😎”
Hi Kyle,
Thank you for your review. We’re glad the service and delivery worked well, and that you’re happy with the Calor appliance. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“Delivered when promised
Packaged really well
Done what you said you would I appreciate this
It’s difficult to get what you pay for now days calor provides good value for money”
Hi Sonni,
Thank you for your review. We’re glad we could deliver on time, packaging was thorough, and we did what we said. We appreciate your note on value for money.
If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Hi Linda,
Thank you for your review. We’re really glad to hear the heater looks perfect in your Garden Cabin. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“Deciding and choosing the right heater for us was easy and delivery was fast. The heater was well packed and arrived in perfect condition. It runs very efficiently. Would use again.
Only quibble would be the igniter battery has a very fine clear wrapping that doesnt allow the terminal to make a connection and so initially we thought we had a faulty unit. Half an hour later we realised all we had to do was remove the hidden plastic wrapping around the battery. Now works perfectly.”
Hi Simon,
Thank you for your review. We’re glad the delivery was fast, the heater performs well, and you’d buy again. Sorry about the igniter battery issue—the plastic wrap can be easy to miss. If you ever need a hand with anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Hi Peter
Thank you for your review. We're glad the product met your expectations and the ordering process was easy.
If you need anything else, we're here to help.
Warm regards,
Team Calor Appliances
“Happy with the fire however not happy that I could not order calor gas bottle for the fire.
I do not have transport and worry I order on line the correct bottle. Can you recommend who I should approach to buy a bottle.
Thank you Deborah”
Hi Deborah
Thank you for your order.
DPD or Pallex delivers heater orders. They cannot deliver gas cylinders. To purchase the gas cylinder for your heater, please see the link below:
https://shop.calor.co.uk/15kg-butane-gas-bottle.html
Warm regards
Team Calor Appliances
Hi Mandy
Thank you for your order.
Your order is over the 30kg weight limit for standard couriers, so it is delivered on a pallet with the Pallex courier company.
All pallet deliveries are booked in deliveries. The courier contacts the customer directly to arrange it.
We have contacted the courier on your behalf. They will be in touch shortly.
Warm regards
Team Calor Appliances
Posted 1 week ago
Hi Mandy
The courier has informed us that the delivery was booked for 09/01/2026, but they were unable to deliver because of the snow.
They have tried to contact you to rebook the delivery, but you are not answering their calls.
Please contact the courier directly. Pallet consignments cannot be delivered until they are booked in with the customer.
Warm regards
Team Calor Appliances
Thank you for your review, Yolande! We’re thrilled to hear you’re happy with your Calas heater and that the living flame is working perfectly.
If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
“I got a cadac pro 50 BBQ cover. The item was great and delivered in good condition and on time. It is perfect and does what it was designed for. Thank you calor.”
Thank you for your review, Paul! We’re glad to hear the Cadac Pro 50 BBQ cover arrived in good condition, on time, and does what it’s designed for. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Thank you for your review! We’re glad to hear it looks good and the instructions are easy to follow. If you need anything else, we’re here to help.
Warm regards,
Team Calor Appliances
Sorry to hear about the slow delivery and the item being left out in the rain. We’ll raise this with DPD to prevent a recurrence and ensure better protection for future deliveries.
Warm regards,
Team Calor Appliances
“I humans chased has delivery for elderly venerable parents to be told it’s coming every day since last Monday actually tracked and requested a delivery since 28/12 to no avail. The tracking system is automated to give times as I e had six updates and this is being made aware the delivery was not achievable . My parents now have no pressure in tank so are without hot water and heating at the coldest time . Really unprofessional . I hope and pray that it arrives . The stress and anxiety caused is not needed when you can read and mange a tank to action deliveries”
Hi Donna
We are very sorry to hear about the issue you are having with your gas delivery.
We are the Calor Appliance website team based in County Down, Northern Ireland. We do not have access to your gas order details.
To contact the Calor GB gas team, please call 0800 662 663 or email shop@Calor.co.uk
Warm regards
Team Calor Appliances
