“The Tomahaw bbq was just as described and arrived earlier than expected. The only thing I have noted is that the side burner table is not level which is a bit annoying but I expect it will still. Function ok so I’m giving 4stars if side burner was level it would be 5.”
Thank you for your thoughtful review, Kenneth! We're glad to hear that your Tomahaw BBQ met your expectations and that it arrived ahead of schedule. We appreciate you mentioning the side burner table issue – your feedback is valuable, and we'll certainly take it into consideration. If there's anything else we can assist you with, just let us know!
“Quick delivery and seems to be a good little water heater, the major problem was that when the gas fitter came to fit the water heater there were no fittings with it and the heater it was replacing was an old Morco one where the installation was completely different. Luckily he had some Morco fittings from a previous job, the pipes were in a totally different place and had to use extra piping and bend it to fit. There was no where in the description for the water heater that said that the fittings were not supplied.”
Thank you for your review, Maxine! We're glad to hear that your water heater arrived quickly and seems to be working well. The specification tab on the website advertises the gas and water connections on the heater as 1/2" BSP. This advises customers that they will need 1/2" connections to connect the water and gas supply. We always advise checking the specification before ordering a gas appliance.
Thank you for your great review, Terry! We're glad to hear that you're satisfied with the quality of your product and that it arrived on time. Your feedback is important to us and helps us continue to provide excellent service. If you have any questions or need further assistance, just let us know!
“Quick delivery and friendly over the phone. Unfortunately I was sent the wrong part (im sure not too common) but a collection was organised immediately and the correct part was sent out quickly.”
Thank you for your thoughtful review! We're glad to hear that our delivery was quick and our team was friendly on the phone. We sincerely apologize for the mix-up with the part, but we're pleased that we could resolve it quickly for you. Your satisfaction is important to us, and we appreciate your understanding. If you need any further assistance, feel free to reach out!
Thank you for your review, Stephen! We're glad to hear that the issue with the front grill was resolved and that we could provide some compensation for your troubles. Your feedback is important to us, and we appreciate your understanding. If you need any further assistance, feel free to reach out!
“very good heater ,makes the greenhouse very warm ,but would have liked to be able to use half the burner on nights when the weather isnt so cold as well as the full length burner on very cold days and nights”
Thank you for your review, Phil! We're pleased to hear that the heater has been making your greenhouse warm and comfortable. Your suggestion about having the option to use half the burner on milder nights is valuable, and we'll certainly pass it along to the manufacturer. We appreciate your feedback and support!
“The gas heater works very well. However, the fitting of the floor supports one of the pre hole to the heater had to be rebored as it was impossible to fit it.”
Thank you for your review, James! We're delighted to hear that your gas heater is working well. We appreciate your feedback regarding the floor supports and will report this to the manufacturer of the appliance to take into consideration for future improvements. Your insights help us provide better products and services. Thank you for choosing Calor Appliances!
Thank you for the great review, Philip! We're delighted to hear that you’re pleased with our service and the quality of our calor gas fires. Your satisfaction is our priority, and we appreciate your support!
“Happy with the heater initially there was a problem with actually getting it to work. I was told to take everything outside and hold the gas button down for a whole 5 minutes to prime the gas through which was a bit of a faff but since then it's been perfect”
Thank you for your thoughtful review, Paul! We're glad to hear that you've been happy with your heater after working through the initial setup. It can be a bit tricky sometimes, but we're pleased it's performing perfectly for you now. Your feedback is greatly appreciated!
“The heater is very efficient and warms a room quickly. It’s well designed except for the flimsy plastic rear bottle cover. Ours arrived broken but was quickly replaced, it’s a shame it isn’t a more robust piece of kit made of metal like they used to be?”
Thank you for your thoughtful review, Allen! We're glad to hear that you find the heater efficient and that it warms your room quickly. We understand your concerns about the plastic rear bottle cover and appreciate your feedback. We're always looking for ways to improve our products, and your comments will help us in that endeavor. If you need any further assistance, feel free to reach out!
“Well packaged product, purchased as a back up if electric goes off. It looks good, excellent heat output both on low & high setting warmed the bungalow in a short time. Didn’t give a five star as the door is really flimsy and put magnets on the door to keep it closed.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“It is still in its box because it is to be taken to Scotland. In order to transport it safely, I shall not open it until we get there, but I trust that it will be in full working order.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Disappointing fit of the back panel. Looks as though it should fit into 2 slots, but it doesn't. It remains loose.
The fire itself is surprisingly realistic and finished in a lovely matt blue colour.
Doesn't operate very well at less than half power. Flame just goes out.
Overall, I'm pleased with my purchase”
