“So far so good in regards to the appliance. However the delivery firm used (dpd), big let down. As it was left next to the main road as the driver couldn't be bothered to venture down the drive. It was by chance that I found the parcel before someone walked off with it!”
Thank you for your feedback. It is very important to us.
We are sorry to hear that the consignment was left in an unsafe location. We are happy you received it and raised the issue with the courier to speak with the driver and ensure it does not happen again.
“It does the job, it is difficult to apply the hose and attachment, and the knob for switching on the gas or changing heat is very small so difficult to apply, especially when you have arthiritis but does the job when on.”
Thank you for your feedback. It is very important to us.
We are sorry to hear about the difficulty in connecting a butane regulator with arthritis in your hand. We have linked a video below showing you how to attach and reconnect the regulator, but if you have difficulty, we would recommend asking your cylinder provider to do it for you when collecting and replacing the cylinder:
https://www.calor.co.uk/gas-bottles/advice/connecting?tabname=Connecting-butane-gas-bottles
Thank you for your feedback. It is very important to us.
We are the Calor Appliance team that supplied the hose and regulator. We do not process orders for gas cylinders.
We are sorry to hear your cylinder order was cancelled. For more information, we recommend contacting the cylinder provider.
“Incorrect connection to bottle connected to the heater. Had to wait for the UK one. Not an easy job to fit. Always a concern the convection is fitted properly. Not impressed.”
Thank you for your feedback. It is very important to us.
We are sorry to hear your heater arrived with the incorrect regulator.
We have checked the information and listened to the call you made to alert us to the issue.
Our customer service advisor offered two options. We could collect the heater and replace the regulator for you or send a new regulator for you to change it.
Changing a regulator is a very simple task completed by the end-user when a regulators lifespan has expired or develops a fault.
You informed our customer service advisor that you would prefer the replacement regulator. Your son-in-law would change it for you.
The replacement regulator was sent the very next day.
We apologise for the time and inconvenience it caused.
“We ordered this heater after reading the reviews, and needed a heater with thermostat.
Heater came quick, put gas bottle on and tried to light it, it did not even light! Had to use an external igniter and even then it struggled to light. It seems like the gas pressure to the pilot is too high as the flame when it does light keeps blowing off the pilot nozzle.
When it does light it is very affective even that’s main flame is noisy.
Would I recommend it? No I wouldn’t.”
Thank you for your feedback. It is very important to us.
We are sorry you did not receive confirmation of the order via email. It is sent with every order.
Depending on your email settings, it can be directed to your spam folder.
“The heater seems to work well. However, I was vacuuming today and accidentally pulled the heater by the top rear corner and instantly cut my finger! Both rear corners edges are extremley sharp! As coming from a sheet metal and frabrication background, I was not impressed at all. First thing we were taught was safety and to deburr all sharp rough edges and spot welds so as not cause injury to myself and others!
Poor workmanship! Otherwise you would've received 5 stars. I would only buy again if theses issues are resolved!”
Thank you for your feedback. It is very important to us.
We are very sorry to hear about the issue with the sharp edge on the corner of the heater you purchased. We have contacted the manufacturer with this information to ensure they are checked to prevent it from happening again.
Thank you for your feedback. It is very important to us.
We are sorry to see the issue with damage to the cylinder support strap.
A replacement strap will be sent to you via Royal Mail to arrive ASAP.
“The greenhouse heater is exactly what we wanted though not in use yet.Delivery was another matter because as usual DPD couldn't be bothered and we had to make a 5 mile round trip to get the parcel .We will need another heater but will find a supplier with a different courier.”
Thank you for your feedback, Patricia; it is very important to us. We are sorry to hear that your parcel was not delivered to your door and you had to collect it from a pick-up point. The DPD tracking states that delivery was attempted, but no one was at home; however, we have forwarded this to DPD to look into further. We usually do not have any issues with our deliveries so we apologise that this has happened and for any inconvenience that was caused.
Thank you for your feedback. It is very important to us.
The order was sent with Royal Mail on a tracked 2-working day label.
We are sorry it did not arrive in the stipulated time-frame and can see the extra you paid for delivery was refunded.
“01) My comments re delivery appear to have been lost in cyberspace once I paid, as such the pallet was left outside my door as opposed to being lifted up one step into my house. It then cost me £25 to have the fire it lifted at short notice into the house by others.
02) I expected to get the "standard" coals with the fire but it came with logs. When I asked for the logs to be replaced with coals they said that they did not supply them anymore!
03) The fire itself, other than the logs, seems fine.
04) Sam was very helpful and polite.”
Thank you for your feedback, it is very important to us. Unfortunately, no delivery note was added to your order. Our website states the following regarding pallet deliveries "All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back". The product specification also states "This is the 2023 model with Thermostatic Control and comes with a log set instead of coals". Unfortunately, we do not sell or keep spare coal sets.
“It's a shame I couldn't provide an appropriate rating for my Blue Belle heater. Although the item arrived on schedule, it was damaged, with a dent on the front. I've returned it and am looking forward to a replacement. My evaluation of three stars is based on communication and delivery.”
Thank you for your feedback, it is very important to us. We are sorry to hear that your heater arrived with some courier damage. We can see that you reported this to us on 14th March at 16.28 and our Customer Service Team responded back to you the following day, 15th March at 12.30. You replied back on Saturday, 16th March. As we are closed over the weekend and were also closed on Monday 18th March for St Patrick's Day (an information banner was on the website to inform customers) a reply was sent to you when we reopened on Tuesday 19th March at 10.04 to arrange a collection. We can see that a collection has since been arranged and a replacement heater has been sent. We apologise for any inconvenience that was caused.
Thank you for your feedback. It is very important to us.
We can see a member of our customer service team has been in contact with you, and the issue has been resolved.
“Bought a rubber gas pipe which was fine. Also bought a regulator which was poorly manufactured. The nut on the 8mm pipe side was too long. When screwed down it stopped before the olive could be compressed. Tried with varying size olives and the nut would not compress it. Has to grind it shorter in order for it to work. Poorly manufactured product.
Bought from Calor as I believed it would be higher quality than another no name brand. Apparently not...”
Thank you for your feedback. It is very important to us.
A member of our customer service will contact you to see if they can help resolve the issue with the product.
