Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Simple ordering process .
Quick delivery , and very happy you use DPD .
Good communication.
Only minor gripe is as a Calor employee and ordering through my workplace that there isn't any staff discount.”
Thank you for your feedback Steve. Customer satisfaction and providing a good quality service to all our customers is very important to us. Unfortunately the heaters were so competitively priced this year there was no further discount offered.
“My Blue Belle free-standing heater arrived as detailed. I wanted modern with a cover over the gas cylinder which this model supplies. The blue flame gives an added air of the modern when lit. I did find the instruction book difficult to read as some of the pages were stapled in upside down, so instructions lacked continuity and flow. My biggest issue has been not being able to find a way to turn it off once lit, apart that is, from opening the back and turning off the gas. There might be a way hidden in the instruction book, if there is I haven't found it. The heater is heavy so moving it to turn off is a nuisance. That aside it seems reasonable value for money as it blends in well with general furnishings and has good heat control.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. One of our Customer Service Team will contact you shortly to resolve this issue.
Thank you for your feedback, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this, as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please get in touch with our Customer Service Team, and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“The staff at Calor were very helpful, it was the companies employ of DPD. The DPD part of the service was shoddy, with no informatrion given and cancellations of delivery, not 1 but 6 times. I think due to the lack of information that Calor gets from DPD they need to seek a more integrated partner for deliveries.”
Thank you for your feedback James, it is very important to us. We are sorry to hear that you had numerous issues with your delivery and we apologise for any inconvenience that was caused by this.
Thank you for your feedback, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this, as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please get in touch with our Customer Service Team, and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“Gas heater good shame you cannot get calor gas cylinder unless you already have one!! Shame on calor for not telling you before you purchase a product. Thankfully we were able to get flogas cylinder.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this, as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please get in touch with our Customer Service Team, and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
Thank you for your feedback Frances, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“I haven’t used this in anger yet, but it was revived in good condition and was easy to complete the assembly. When given a short test it ignited no problem.”
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. One of our Customer Service Team will contact you shortly to discuss this further and apologies for any inconvenience caused.
Thank you for your feedback Gary. Customer satisfaction and providing a good quality service to all our customers is very important to us. There are some of the larger products which have trade discount for gas engineers, please contact our Customer Service Team for more information. Many of the gas fittings do have price breaks which are stated on the website.
“Valor butane gas heater. Product very good, well designed. It is a great shame at the time of purchase no mention was made that no new contracts for gas bottles were being issued.”
Thank you for your feedback Geoffrey, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“I can't write a proper review because I haven't used the burner much yet. I however was not impressed up to now with the two outer gas controllers, which individually control only one side of the outer rings of the burner, ie. left or right. The manual is produced in China and is not very good in its description of heat control. I would have liked to use the burner for a round bottom wok, but the pan support does not allow this. Is this option available in China? The price is very reasonable if the burner turns out OK. I need to feedback at a later date when I have gotten used to the appliance.”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is paramount. Unfortunately, we can not comment on what extra items are available other than what we currently stock. We do have other models of burners that have the option of the pan or wok top.
Thank you for your feedback Robert, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
“Not sure how I can rate it. It's a gas fire but it seems impossible to get hold of gas for it. Every dealer I go to want me to hand in an empty bottle before I can get a new one which seems like putting the horse before the cart. How do I get an empty bottle if I don't have a full bottle to empty first? Complete lunacy.”
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
“This heater does not switch off fully when the switch is turned to zero.
Hamiltons say it is a safety measure so gas bottle is turned off.
Nowhere in any paper work does it explain this (new safety measure).
I even looked at several other sellers and none described the heater did not switch off fully. So in my opinion item is not as described. I asked for a replacement but was told there would be no point as the replacement would switch off the same. I can not confirm this due to not receiving a replacement and no written description.”
Thank you for your feedback Elaine. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records that you were dealing with our Customer Service Team who confirmed that that as per new gas laws all the portable gas heaters that we sell have to be switched of at the bottle to turn them off completely.
Thank you for your feedback Uwe. It is very important for us to ensure our customers are provided with the highest quality of service and products. We have passed on your comments to the relevant department.
“Received item on thursday, used item that weekend had a fault, emailed 9 days ago to inform of fault, not yet clear on what is being done about it. Very slow customer service”
Thank you for your feedback Scott. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see that you have been dealing with one of our customer service team and the issue has been resolved, apologies for any inconvenience caused.
Thank you for your feedback Gordon. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear some items were missing from the boiling ring you purchased. If you had contacted us there is a warranty procedure in place to get the missing parts out to you without having to return the whole product. Apologies for any inconvenience caused.
“Sent me the wrong item. Ordered a BBQ/Chef Pan combo but got a BBQ/Plancha. Refunded me £20 but for me to buy a chef pan is now going to cost £40+. So not great really.”
Thank you for your feedback Melvyn, it is very important to us. We are sorry to hear that you received the wrong BBQ and can see that you requested in your email to our help desk, that we could either send you the missing item or refund you the difference between the missing pan and the one you received. We informed you that we would refund you the difference as per your request. We apologise for any inconvenience this has caused you.
