“First delivery of gas fire was damaged. Customer services performed with commendable speed to provide collection and then delivery of a replacement. It might be better in future to put a 'Fragile', 'This way up' and 'Do not drop' labels on the outer packaging for such fires. Fire is now performing well in the conservatory.”
“Great service with ordering and with delivery on time my only complaint would be that it was a 1 man delivery for a 38kg +pallet delivery with no tale lift I wasnt in and my wife had to help him get it off wagon and into garden”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.
We are sorry to hear about the issue with the pallet delivery and have passed the information to the pallet courier for further reference.
“Spoke to Jonnie on phone very helpful and pleasant. Unfoortunately, i have not used the fire yet but will recommend once i have tried and happy with ! Can I purchase a carbon minoxide from you please.
Thank you
Mrs Pearl Burrows
07711650915”
Thank you for your feedback. We are pleased that you are happy with our service and our after-sales via our Customer Service Team.
Carbon monoxide alarms are available on the website:
https://appliances.calor.co.uk/catalog/product/view/id/3181/s/10-year-sealed-longlife-battery-firehawk-carbon-monoxide-alarm-app
“Thanks for the email, we're pleased with the heater which seems to be very good, the after sales was also very efficient as when the heater was unpacked the gas bottle retaining strap was broken and a replacement was replaced very quickly, thank you.
Trevor Olleman.”
Hi Mark
Thank you for your feedback. It is very important to us.
Gas heaters can no longer be turned off by the control unit on the heater. If it was turned off in this way, and the gas valve developed a fault, then gas would seep into the room.
All new heaters are designed to be turned down to their minimum setting and turned off by closing the gas supply at the regulator. It is not a fault, it is a safety feature.
I hope this helps.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Great ordering experience and was informed at every stage through to the quick delivery. Would have given 5 stars but the bbq was not in perfect condition despite being well packaged as there was quite a few dents and bent metal pieces but this is obviously a supplier/transit problem. My other half managed to fix them so did not return.”
“The 2-working-day delivery wasn't met. I waited in vain on the agreed day. The merchandise came one day late.
Placing order was nonetheless efficient.
Overall the logistics was efficient and effective.”
“Well stocked website with a prompt dispatch. Only grumble is that the website recommended a hose for the stove purchased that exceeded the recommended length. But I didn't realise this until the stove had arrived. Accurate recommendations for additional pieces of equipment would get you 5 stars.
Can't fault the stove, excellent piece of kit.”
“Very pleased with my choice of this gas BBQ. Assembly instructions not so bad for a competent diy-er. Food did stick to the enamel grill so bought some grill sheets which save having to clean them. Bought direct from Calor which was £50 cheaper than the Range.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The appliance works perfectly and has ensured full power back onto our two kitchen hobs
My only grumble was that it took seven days to reach us rather than the specified time on the Calor site. Still, we did not die and are now cooking !!”
“Very efficient burner producing a substantial amount of heat and easily adjusted to the required temperature. The frame was a disappointment as small pans could not be used because the supports were too far apart and the frame covering melted/burnt away very quickly. The instructions could have clearer.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
