“Original cover suffered UV light deterioration and fell to bits after 3 years. This looks a good quality product, promptly delivered and well packed. Hopefully it will last longer”
“Being a Gas Safe Registered engineer working on Boats only, there are few of us about! The product range with Calor Shop and Hamilton Gas Products is good, however, its a pain going to two websites when its the same company, can you not combine them?”
Thank you for your feedback. It is very important to us.
The Calor Appliance website is for Calor Essentials items.
We have passed your comment regarding the website to the website team.
Thank you for your feedback Sarah, it is very important to us. We are sorry to hear that your order was not delivered by the courier as scheduled. We can see that your order came back to us as undelivered and was sent back out to you. We apologise for the delay and any inconvenience this has caused.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“4500 Neptune Voyager purchased. Wed site gave all the relevant info to order. Good communication on answering a small technical issue. Very good delivery service.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“My CADAC City Chef 40 arrived quickly. Very pleased with it although the lid was damaged in a few places. A new replacement part is being sent but I have yet to receive it hence the four star rating but assuming it arrives quickly, I would give five stars. Extremely helpful staff (thank you Alan) I would use this company again without any hesitation.”
Thank you for your feedback Karen, it is very important to us. We are sorry to hear that your BBQ arrived with a damaged lid but that a replacement has been ordered for you directly from the MF through Alan which you should hopefully receive soon. We apologise for any inconvenience this has caused.
“Easy to find the product on the website, and the ordering and delivery was very good. No problems but trying to buy a calor gas cylinder without an old cylinder was a nightmare and put me of Calor.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. If you are still having trouble sourcing a gas cylinder please contact our Customer Service Team and they will try and assist you.
“Heater works well but arrived in open and damaged box. When assembling the unit noticed scratches and dent. Luckily all sorts where ther. Suggest you don’t accept damaged boxes from DPD”
Thank you for your feedback. It is very important to us.
We are sorry to hear there was an issue with the delivery and have raised this with DPD.
We are glad your heater works well, and you are happy with it.
If you have any further issues, please do not hesitate to contact us.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
“Nice product looks good quality well presented in the packaging yet to use but I'm sure it will do what's expected of it, would buy from Calor appliances again”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us. Heaters can be harder to light when they are new but if you are still experiencing issues please contact our Customer Service Team.
“Phoned to enquire about the availability of a Calor Gas Fire, the chap I spoke to was very helpful informing me that they had over a hundred in stock and that if I ordered by mid-day on that Thursday I would receive the fire by Monday at the latest possibly even the Saturday if lucky. Filled with hope I did order by midday Thursday but unfortunately, the item didn't arrive till the following Wednesday, which of course was a disappointment.
Overall though the service was very good, it was delivered on time, specified by the courier, and it was well packaged. The one missing star was for the wait when I was initially told that it would arrive on Monday if ordered by midday, as advertised.”
Thank you for your feedback Martin, it is very important to us. Our standard delivery is 3-4 working days, which is stated on our website however, on most occasions deliveries are done within 2-3 working days. It should have been pointed out to you that faster delivery is not guaranteed. Apologies for any inconvenience this caused you.
“Purchased item at a good price and delivery was reasonably quick. Did have a minor issue when the item arrived but in all fairness customer service dealt with it efficiently and courteously, and kept the process simple and straightforward. Much appreciated on my behalf.
All in all I’m happy with the product and service, many thanks.”
“Thermostatic control was the main consideration for replacing my existing heater which has the usual 3 heat settings. Generally, I am pleased with my purchase, however, there are a few points that I thought worth mentioning:
1. my existing heater emits a radiant heat (cosy to sit in front of) while the new one seems more of a convector (heat going to the ceiling first). Both are good, just hadn't noticed this when buying.
2. the heater casing bangs and creaks a lot as the thermostat cycles on and off (here, anything below setting 4 is quite noisy due to the frequency of the cycling).
3. I hadn't realised that each burst of heat would be at the full 4.2 kw power rating, so I've yet to see how running costs will compare.
In conclusion, would I buy this model again? ... Yes.”
