Thank you for your feedback Robert, it is very important to us. We can see that your order was placed on Tuesday 6th September and you opted for our free standard delivery option which is 3-4 working days. Your order arrived on the 4th working day, Monday 12th September.
“Excellent company to deal with and very competitive prices . Unfortunately the heater I ordered was slightly damaged in transit , but I was offered a small discount on the price and it doesn’t affect the efficiency of the heater . I wouldn’t hesitate to order from them again .”
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order. We are sorry to hear that your heater arrived slightly damaged but that this was resolved to your satisfaction.
“I’ve only tested it briefly so far but it looks to be exactly as advertised. The only negative is that the gas bottles are being rationed by Calor at the moment and are very hard to get hold of. I got one by luck, many people won’t be able to though. It might be an idea to warn people about this before they buy the fire. It’s obviously useless without gas.”
Thank you for your feedback Adam. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. We are sorry to hear that you had some difficulty obtaining a gas cylinder but you were able to get hold of one in the end. We do have a service statement on the website to inform customers.
Thank you for your feedback David. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Attractive design, well made and provides plenty of heat. Easy to light and simple temperature control. Doesn't look at all like heater of old and blends into a modern living room.”
Thank you for your feedback Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback Hardip, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order. Apologies for any inconvenience caused, we have passed your feedback on to the courier.
“Competitively priced and service from the supplier was excellent. Have dropped a star rating because the courier company (DPD) were apparently given the incorrect address and therefore attempted delivery to the wrong property and advised on their tracking it had been delivered (with a photo). After repeated calls and messages to the courrier, it was eventually discovered that the item had been returned to the supplier (in Ireland). Calor customer support was excellent and a second heater was quickly dispatched and received around 2 weeks after the initial order”
Thank you for your feedback Malcolm, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Glen, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Excellent customer service, first class appliance. Only issue the incredible amount of cardboard and plastic padding.
While I appreciate the appliances has to be protected during transport the packing seems excessive. Maybe thought should be given to collecting it after delivery?”
Thank you for your feedback Susan, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Walter, it is very important to us. We are sorry to hear that your original heater arrived damaged but that this was rectified quickly to your satisfaction. Apologies for any inconvenience this caused you.
