Thank you for your feedback Barry, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback James. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. We have passed your feedback on to the manufacturer.
“Very helpful customer service. They chased up DPD when the fire was not delivered on the expected date. It did arrive the following day. Calor Appliances went to great lengths to ensure we received our product before Christmas. Would highly recommend”
Thank you for your feedback Derek. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records Mark has since forwarded you the correct documentation.
“Very good so far and is reliable.Good construction and is better than previous experiences with this type of heater.Has worked well through the latest cold spell.”
“Operationally very good. Quality is acceptable but the cylinder retaining system is flimsy plastic and is not adequate. The instructions did not clarify that the fire has to be switched off at the cylinder and cannot be switched off at the control knob. In addition to this, there would seem to be an extra piece of plastic with no purpose I assume it came off during transport and I have no idea where it should be fitted.”
Thank you for your feedback Chris. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. We have passed your feedback on to the manufacturer.
“Fire came not a problem.
My problem came when getting a 15kg gas bottle.
Nobody would sell me one inless I had a empty one have struggled to get one but now I have its been great”
Thank you for your feedback Christine, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Purchase and delivery of stove was excellent, the only issue has been that it seems impossible to buy a 15Kg Butane bottle to go in it. Calor say the seller should have made the buyer aware, so at the moment I’ve got a lovely gas stove, but I can’t use it unfortunately.”
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“I’ve had my heater for 2 months, and I’m very happy with the way it works,
I find I causes a bit condensation on the windows, but that’s not a problem.”
“I decided to buy a Calor Gas heater as backup due to the Energy situation. I found it difficult to purchase one at first as they were selling like hotcakes. Eventually, I decided on a Lifestyle Azure Blue Flame Gas Cabinet Heater. Whilst very satisfied with my purchase I noticed that parts of the rear of the heater around the top inside were very sharp and I almost cut my finger as I was moving the heater. The left-hand corner looked unfinished. Due to this issue, I have only given the heater 4 stars in what looks like a really good product.”
Thank you for your feedback Peter, it is very important to us. We are sorry to hear that your heater appears to have some sharp edges on it. We will certainly pass this on to the manufacturer.
Thank you for your feedback Edward, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Easy to use website with plenty of information about the products. Unfortunately, likely due to the energy crisis and a fear of future power cuts, most of the heaters were out of stock. Despite that, we managed to get a really good one at a reasonable price. Delivery was very fast, much faster than expected and the heater was very well packaged.”
Thank you for your feedback Jackie, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Lisa, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Roger, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We are sorry to hear that your delivery arrived later than expected. A refund will be processed for the extra you paid and we apologise for any inconvenience this delay caused.
“Good heater at good price, delivered quickly - but what's the situation with lack of availability of gas bottles? How are customers supposed to use these heaters if Calor can't supply gas bottles?”
Thank you for your feedback Neil, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
