“despite paying that large sum of £2 to get delivery within two days it took three,,,i needed it the day before hence why i paid that extra large sum,,,wonder how many two pounds you obtain for this service and do the same? Good slow money making scheme though”
Thank you for your feedback Brian, it is very important to us. We are sorry to hear that your order arrived slightly later than expected. We can see that your order was placed the Sunday before the bank holiday Monday when we were closed. Due to the volume of orders received over the holiday weekend, we experienced some delays in shipping orders out. Customers who pay the extra for the faster delivery get priority over standard delivery orders. If, in the unlikely event orders do not arrive within the time frame stated, we do refund the amount the customer paid, which confirms it is certainly not a money-making scheme. We can not see anywhere on our system where you brought this to our attention to allow a refund to be processed. A refund will be processed today and we apologise for any inconvenience the delay caused you.
Thank you for your feedback, it is very important to us. We are sorry to hear that your BBQ did not arrive with the hose and regulator. These normally come from the manufacturer inside the box. We can not see anywhere on our system where this was brought to our attention to allow us to rectify it. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.
Thank you for your feedback, it is very important to us. We are sorry to hear that your original greenhouse heater was faulty but that it was replaced swiftly to your satisfaction. We apologise for any inconvenience that was casued.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. Our website shows both prices with and without VAT so customers are aware before they place their order.
“Its a bit unfair to do a review as I have not used it to cook on yet.
But the assemble took around 3 hours, I was not in hurry to complete the assembly, but it did take some time.
The instructions were straight forward and all the nuts bolts etc were available in the box.
There was no gas pipe or valve supplied, I was surprised, and I don't remember the product detail mentioning this, so be aware of this. Fortunately I had removed them from my old BBQ”
Thank you for your feedback John. Customer satisfaction is paramount, and we are pleased that you are happy with your greenhouse heater and the service we provided.
“The product itself is lovely. It is heavy. Notification came when it was dispatched however that was it. No warning of the acutal delivery. The delivery driver was the rudest and most unhelpful person yet. Mum is 77. He dumped the fire on her door step. She asked could he possibly lift it into her hall - no have you not heard of covid. Before that could you move your car out the drive as I could scratch it. Then he dumpted the pallet the fire was on, on the street beside her house and left. Again something she could not lift and the neighbours had to help her. I certainly would rethink about ordering anything again for the company due to their delivery contract which is a real shame.”
Thank you for your feedback Susan, it is very important to us. We are sorry to hear that your Mother's delivery did not go as smoothly as we would like. The item you ordered is an oversized item and is delivered on a pallet due to its weight and to avoid any transportation damage. Unfortunately, pallet deliveries are kerbside only and the driver does not take the pallet with them. This information is stated on our website to inform customers prior to ordering. However, despite this, the feedback you have passed on regarding the conduct of the driver will be sent to the company we use so they can investigate this further. Please pass on our apologies to your Mother for any upset and inconvenience that was caused.
“I had concerns about the fire, as there is quite a lot of orange flames mingled in with the blue. Contacted customer services to enquire if it was safe, and l included photo's. Customer services sent the photo's to the manufactures who confirmed it was safe to use.
Overall l am now happy with the fire, looks good, good customer service.”
“After purchasing our calor gas heater I went to purchase a blue gas cylinder, which I was told by 2 retail outlets they could not sell me. I called calor who told me they were not selling items to new customers, I explained I had purchased one and they told me I shouldn't of been able to, gas cylinder were for current customer only due to a shortage of steel. luckily for us our inlaws had an old gas cylinder so we've manged to get it working. I called customer care who told me to email and send a complaint, I've still yet to hear back.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
Thank you for your feedback Neil. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback Robert. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback C G Stanley, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Patricia. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
“On the whole a good product although would have liked slightly longer gas hose as it is a bit tight to stand the barbecue on the table with the calor bottle on the floor.
Also purchased the 5kg calor gas bottle only to find that the regulator supplied with the unit was different which was a little annoying.”
