The product itself is lovely. It is heavy. Notification came when it was dispatched however that was it. No warning of the acutal delivery. The delivery driver was the rudest and most unhelpful person yet. Mum is 77. He dumped the fire on her door step. She asked could he possibly lift it into her hall - no have you not heard of covid. Before that could you move your car out the drive as I could scratch it. Then he dumpted the pallet the fire was on, on the street beside her house and left. Again something she could not lift and the neighbours had to help her. I certainly would rethink about ordering anything again for the company due to their delivery contract which is a real shame.