“Item was delivered promptly, service from Calor was good.
Didn't give 5 stars due to when we ordered item we were sure it was advertised as having a quick release gas fitting, no fitting on item so extra cost now to purchase this.”
Thank you for your feedback, Carole. It is essential for us to ensure our customers are provided with the highest quality of service and products. We're sorry for some confusion over the quick release, however, we don't stock that model.
“The BBQ arrived promptly and worked perfectly. The reason I bought it from the Calor website was because they could recommend the correct regulator and fittings which all worked out as needed.”
“After searching for months, I finally did my purchase with Carol Appliance .
I am satisfied with my purchase , though just used it once but would say its durable and reliable .
The delivery was made on time and packaging of the product was satisfying .”
Thank you for your feedback Sadia. Customer satisfaction is paramount, and we are pleased that you are happy with your boiling ring and the service we provided.
“Very impressed with the initial performance, versatility and ease of use.
Very easy to erect, clean and pack away.
The one disappointing point is the clips that hold it together when packed away.
They seem very flimsy and I doubt that the plastic coating(There to protedt the lid from damage), will last very long.
It is also strange that it suggests you use the 5kg Patio Gas or their own Campingaz R907 and R904 cylinders.
The issue here is that one cylinder uses a clip on regulator and the other two use a screw on regulator, hence NOT really interchangeable.
Overrall good but some minor issues.”
Thank you for your feedback Tony. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided. We will pass the points you brought up to the relevant department.
Dear Christine, thanks for taking the time to share your feedback with us. We’re glad you are happy with your purchase, and we hope to see you again soon!
“Finding it really difficult assembling this bbq. I am nearly 80. I didn’t realise it would be such a major job. When I have bought gas bbqs in the past the main unit has been assembled and it has been a case of fitting the trolley and side tables.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Robert. Customer satisfaction and providing a good quality service to all our customers is very important to us. One of our customer team will contact you shortly about this issue.
Thank you for your feedback Anthony. Customer satisfaction is paramount, and we are pleased that you are happy with your product and the service we provided.
Thank you for your feedback, it is very important to us. We are sorry to hear that your Patio heater has arrived with some manufacturing defects preventing you from assembling it correctly. A member of our Customer Service Team will be in contact with you to get this resolved and we apologise for the inconvenience this has caused you.
Thank you for your feedback Keith, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The BBQ itself is fine. Delivery could have been better organised as a date and time wasn't confirmed and a neighbour had to take it in for me.
I managed the basic construction of the BBQ (nuts and bolts) but was concerned about fitting together the gas components so, in the end, I found someone to do it for me - at a cost. This should have been made plainer in the description and I would say that, unless you are competent in this area, you shouldn't attempt it.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ. We are sorry to hear that you did not receive a phone call to arrange a suitable delivery date and time as this is part of our book in delivery service. We will certainly look into this further and apologise for any inconvenience this caused you.
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Very slow answering my queries. In fact I had bought the product before they got back to me. Luckily I'm happy with the product, but would have bought another part for it if I had had the answer sooner. As it is I'm going to have to pay postage on the part I need, whereas it could have been included in my order.”
Thank you for your feedback Sue, it is very important to us. Unfortunately, we are currently experiencing a high volume of emails and questions which is causing significant delays. Our Customer Service Team is trying their best to reply to customers as quickly as possible. If you would like to place an order for the part you were enquiring about please give our Customer Service Team a call on 01926808085 and we can discuss the postage costs. We apologise for any inconvenience this has caused you.
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that the outer box of your coals arrived damaged and this has been passed on to our courier to avoid it from happening in the future. We are pleased that the products inside were not damaged and apologise for any inconvenience this caused you.
