Its funny you should ask actually. I bought a very expensive 3 burner cast iron stove. It seemed a bit cheeky to charge extra (as it was already nearly £300) for express delivery but It was very important that i get it by a certain date. That date arrived and no sign of it, nor the next day, nor the next, only 4 days after the guaranteed date did it actually arrive. We opened the box and it was broken. They said someone would come pick it up and on the same day they would dispatch a replacement. The day of arrival came and nothing. So i ring them up and they say "We never sent it out on the day we said, but you will get it by X day." That day comes and nothing arrives. I ring them up again and they say that its lost in transit, they will investigate and ring me back. Naturally no response so I ring again and they say they havnt found anything out but will now try. A few days pass and the burner turns up at the Billing address (some 15 miles from the Delivery Address), so we drive all the way and collect it and guess what - its broken in numerous places. We ring them up and they come and collect, we get a refund. A HUGE waste of everyone's time from start to finish, I wish I had been warned of this company before wasting so much of my life on them. 1 star feels a bit generous. Positives - the guy on the phone was nice, there wasn't long queues for support.