My first purchase of the Gas2Coal 440 BBQ (Mar 2021) had to be returned as it had incorrect parts in the box.My email to Customer Services wasn't responded to until I called 5 days later. No more BBQ in stock, so no BBQ for the Family plus guests that weekend. So move forward two months and I was able to reorder the same G2C 440 BBQ at a higher price; someone profiteering? BBQ arrived but this time the plastic base counterweight is leaking it's granular contents everywhere. Email Customer Services and once again days later still waiting for a reply. Guess I'll have to call Customer Services to get some response. I'm not optimistic.....