The gas fire was useless, followed the instructions on how to light but I do have experience of calor gas fires. It took a very long time to get the fire to light, then after releasing the button after a further 10 seconds the fire went out, I tried 30 & 60 seconds same problem. Called the company and went through what I was doing with customer services he suggested cleaning the thermocouple, not possible on this model as it's behind a cage, but moving the thermocouple around it seemed to light and the pilot light remained on. The fire came on but when on full power the flame rose up at one end well above the gas jet as if the pressure of the gas was too great and it was very noisy. Switched off at the control knob but the pilot light stayed on, so switched off at the regulator. Tried to light the fire again after a few minutes, after many attempts to pilot light lit but I could not move the knob to light the main jets, left it for a few minutes no different. Tried to switch off at the control knob but the pilot light remained on, left it for over 5 minutes, still burning so switched off at the regulator. The unit has been returned to Calor if this is an example of their workmanship then it's extremely poor especially with a product that uses gas.