The company they outsource their deliveries to are terrible. When you are you are promised a call to arrange a delivery slot as the product is heavy & is delivered on a palette. I received nothing from them. The delivery guy turn up unplanned, I was really unwell with covid & explained I lived on my own. I told him I'd had no call to book a delivery slot, ask him if he could take the heater on the trolley round the back of the house, he said no, he'd just leave on the pallet at the front of the house were everyone could see it. I asked how was I meant to move it with being ill, he just said oh it will be alright there. Phoned Calor Appliances, nice agent he apologised said he would call the delivery company & that was that. I was left with the heater sitting outside my house where it was clearly visible from the main road I.e anyone could take it & being very poorly with covid unable to get help.