Worse customer support I’ve encountered, purchased a 9kw gas burner but unfortunately arrived damaged, I contacted Hamilton Gas Products and sent them detailed pictures and a description of the fault. I was told that this was just a bolt on part and one would be shipped direct from the manufacturer. The part finally arrived eight days after the initial delivery and I wasn’t surprised that they had sent the wrong part making it very clear that they hadn’t took any notice of the details I had sent. I then emailed them to be told I could return it for a refund but unfortunately they are no longer in stock. Wanting to keep the item, I contacted the manufacturer myself and the part was shipped free of charge and arrived the following day. The part is now fitted and the gas burner is now working no thanks to Hamilton Gas Products. So if you enjoy fixing things that you have just purchased brand new use Hamilton Gas but if not suggest shopping elsewhere. This is what I have just left on Google review, hope this answers your questions.