The calor gas heater is beautiful but it was delivered wrapped and on a pallet to my drive not my home. I asked the delivery driver and he said it was too heavy and he delivered to my drive not my home. I am a 60+ tiny woman who unwrapped it and tried to carry it up my steps to my home! It was much too heavy for me to move! And worse it was now unwrapped and out of its box. Luckily I found a removal man who came to my house and carried the fire up the steps and into my home for me! He even removed the packaging and pallet. This cost me £40 but honestly don't know what I would have done without him! Especially with our weater and the urgency of moving it off my drive! I never would of ordered the fire had I realised it would be left on my drive! I do love the fire though it's lovely but much heavier than ever anticipated!