Blue Chic gas heater delivered with a dented door therefore unable to close the door. Sam in Customer Services was very efficient in arranging the collection of damaged heater & will hold the replacement heater till I am sure I will be home to receive it, which will be in 2 weeks time. It was very inconvenient for me to deal with a dented door which rendered the heater unusable, then especially having to repackage in its plastic cover & install it into the 2 storage boxes & inserts to protect. It took 2 adults quite some effort to correctly repackage it for DPD to collect. Someone in your organisation damaged the door when installing the regulator & covered their negligence by allowing it to be shipped & putting me & my wife to great inconvenience trying to repackage it & having to wait 4 weeks to receive a replacement. I appreciate the efforts of Sam but not the Calor Gas employee who put us through great inconvenience. Please note this is my 2nd purchase of a blue chic heater in the last 3 months, luckily the 1st one arrived undamaged, otherwise I would never have purchased a second one due to such employee deliberate negligence. The door had to be forced close in some form to get into the delivery box.