I placed an order 8 weeks ago on the 23rd of October 2021 for a dryer to be delivered to my property on October 26th. On the 25th of October I received a txt message that a delivery driver would issue a 2 hour delivery window on the booked day of delivery. No further contact was made. I was present at the property for the full day of the expected delivery that did not occur. I waited more than a reasonable time to hear from your team and no contact was made. I contacted at the beginning of December to follow up on the order that I placed, and paid in full for to be told by a customer service representative that due to the time of night of my call nothing could be done and that someone would be in touch with me again to follow up. Again, no contact was made. I followed up on my call and spoke to a team leader earlier this week and was advised that the dryer I bought had been sold and no other of the type were available. The Team leader agreed to have the product upgraded to closest of the sort that I initially purchased and to have the product delivered on Saturday 18th December. The window of time the delivery was to occur, I do not believe the product presented at my property, I was home at the time and no delivery conditions were met as set out on appliances online website. Under Delivery section 4.6 a) & b) If neither you nor your authorised representative is at the delivery address to take delivery, our driver will leave a notice in your letterbox or under your front door, advising you of our contact details so that you can contact us to organise another delivery day; however I personally was at the delivery address at the time of the delivery window there was no attempt to knock on my door nor was a notice left as stated in the terms of delivery. I am lead to believe that the driver did not attend my address as I was not alerted to their presence and no evidence was left at my premises to suggest the delivery attempt even occurred. I am beyond frustrated with the lack of service that has been provided and the amount of my own time it has wasted. I am a full time employed single mother that can not afford to take time from work to suit the delivery schedule that has been suggested & I am appalled by being told that I need to be accountable for what has occurred by the customer service staff that I spoke with this morning when the product again has not been delivered. Both times the product has been scheduled for delivery I have put my life on hold to wait for a product I purchased that continues to fail to be delivered. This is not an acceptable transaction or level of service. I will be seeking legal advice and consulting ACCC. More disgusted by the service as no one listens, rude staff, lying horrible people. Worst shopping ordeal I have ever experienced and like nearly every other review I’ve read is like reliving what happened to me. Just not acceptable as a paying customer. I can’t express enough my disappointment in the way I’ve been spoke to and treated. After my 5th contact I was actually left in tears, and finally spoke to someone decent that did take time and listen but unfortunately I already knew that he would not be able to help as i had already done the rounds with team leaders/managers that were not understanding or accommodating to the frustration with faults in their own internal processes and not willing to take constructive feedback on board. Beyond disappointed. I just have no words!