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Appliances Online Australia Reviews

2.0 Rating 114 Reviews

24 %

of reviewers recommend Appliances Online Australia

Company Reviews

2.0

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a Bosch semi integrated dishwasher installed today 19/04/24 by Appliances on Line.They are tricky because of the timber panel in front plus the old one was 25yrs old (Bosch).The installer Abdul was fantastic and was not content until he got it absolutely perfect,if buying a dishwasher from Appliances ask for Abdul to install it you’ll be glad you did. The price and everything else as usual was first rate from Appliances we only buy Bosch and only from Appliances on Line Elyse.H”

Posted 1 week ago

“See below fridge dented story same here Useless having to take legal action. To recover my costs”

Posted 3 weeks ago

“Ordered a fridge. The first one came dented so they said they would send another one the following tuesday. The delivery driver walked up the stairs and said it wouldn't be a problem getting it up. The following week the delivery driver said he would have to organise a 4 man team to bring it up. So delayed another two days. Had to take 3 days off work - no compensation or offer of a discount or voucher. Just glad my old fridge hadn't completely broken down. Just disappointing all round.”

Posted 3 weeks ago

“Service is exceptional .after dealing with appliances online I was so impressed by there service that I expected the same from others . Bad judgment on my behalf .well done appliances online please go into other product supplying the same service.”

Posted 4 weeks ago

“What a total scam this lot are - order a fridge with a 6 week lead time due to it being shipped from manufacturing location. 2 days prior to agreed delivery date get a call saying no longer manufactured and I can buy a different brand stocked locally. You reckon they find out 2 days before delivery its not coming.”

Posted 4 weeks ago

“UNBELIEVABLE and i have been an extremely loyal customer that has been raving about how great they are for years- this time, there was something extra that needed to be done. Have called, emailed, written on their main website. We have had NO contact from them whatsoever, no washing machine and clearly no interest in follow up. Beyond poor service and bitterly disappointed by the experience as they have been so wonderful in the past”

Posted 1 month ago

“I purchased a Fisher and Paykel 494litre capacity refrigerator from AOL, Bendigo on Fri 2 Feb which was delivered to Macedon at 1:50 pm Mon 5 Feb. The product was at the best price available, and the company kept me informed as to where my order was at, even confirming the delivery time on the Monday morning. The delivery was made by AOL contractor, Vikrant and his brother who were most efficient, courteous and personable and took the utmost care as to ensure that they didn't damage anything during their manoeuvres with the large fridge through the house. Extremely impressed with the whole operation.”

Posted 2 months ago

“Disgraceful from start and, still going. I've waited over two months for delivery. Online chat and call centre useless. Every person you speak/chat with gives you different answers. Very disappointed and certainly don't put customers first. (customers keep you in a job! You seem to forget that) l don't recommend Appliances Online. I'd rather pay more at one of the many competitor's stores than buy from here again. You assured me item has been posted..aussie post has no record item has been posted. First pic, answer from appliances online. Second pic, answer from Aussie post.”

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Posted 3 months ago

“Terrible dishwasher installation service that I paid $205 extra for.Door had to be forced shut ( scrapping on kitchen cabinet).Their excuse was that the bench opening was too small.The I’m only the delivery guy said to ring up if I wasn’t happy.After they left I checked the level and it was out. I fixed it myself( thanks YouTube) and reattached some floor moulding which they refused to do(we don’t have any tools). My email to customer service still unanswered after more than 2 days. AVOID APPLIANCES ONLINE.”

Posted 3 months ago

“Fast efficient professional ongoing communications, delivery and installation- can't recommend or compliment enough. Thankyou so much appliances online!! Love your work!!”

Posted 3 months ago

“Ordered oven at the end of November. Could not install until 5/1/23. They cancelled that morning.”

Posted 3 months ago

“This company is brilliant. I bought a washing machine last month had a issue with spinning. Jagpreet the delivery guy did everything to fix the issue however eash8ng machine was faulty. Compand did exchange straight away and organized delivery for the next day.I will highly recommend Appliance online.”

Posted 3 months ago

“We purchased a series 6 BOSCH Dishwasher from AOL in OCT 2021. I would NOT recommend this unit or other BOSCH UNITS. Here are the issues...... 1 - The logo and lettering keep coming off, we are very carful when we clean the door however over time the letters come off. BOSCH have replaced the door twice and now that it is out of warranty they don't want to know about it, the unit is no good. 2 - E15 Error - the unit can not not be used, it has flooded somehow the day before Christmas. Again, not a good unit. 3 - On / Off button does not work sometimes. 4 - Now that we are out of warranty, we have to use the AOL extended warranty, third party company and non Bosch service company..... SMP66MX01A”

Posted 3 months ago

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Posted 4 months ago

“Still waiting for my delivery from 5/12 with no response from their so called 24/7 customer service. Avoid at all costs”

Posted 4 months ago

“Absolute appalling after sales customer service, bought a TV, fitted it to the letter of the instructions, eventually plugged it in, half the screen doesn’t work!!! Appliance online palm me off to the manufacturer TCL who asked me why I hung the TV….what???? They say it’s not their problem!! It’s obviously been done in transit but appliance online have been shocking to deal with, all I want is my TV to work……,$1800 spent and nothing to show for it!! This has been going on for a month…..do not purchase from them, the back up is disgraceful….”

Posted 4 months ago

“Sales representative, Mikayla Jay, was a joy to speak with and provided sound advice. Highly recommend buying a washing machine from Appliances Online. Free delivery, removal of the old machine and connection is all part of the service.”

Posted 4 months ago

“Very disappointed. Bought and organised delivery of an appliance with a weeks notice. Was waiting until 11am day of delivery only to be called and told the warehouse had not loaded. And then it would take another two days. Not good enough”

Posted 4 months ago

“I am writing this review/complaint to express my deep disappointment and frustration with my recent experience at Appliances Online. On November 17th, I contacted the company to purchase a fridge, and I was assisted by customer support representative Estella Graham. Initially, Estella was helpful in negotiating the price of the fridge as per my request. I specifically mentioned that I wanted to use PayPal to divide the payment into four installments, and I also emphasized that the fridge needed to be delivered by the end of December. However, while I was on the phone with Estella, she unexpectedly asked for my credit card information. Unfortunately, as soon as I finished providing my credit card number, I received a notification from my bank indicating that I had been charged over $1500 in one go. This immediate charge caught me off guard, and I promptly informed Estella about the issue. She apologized and offered a $100 discount as a gesture of apology. I then requested her to send me an email explaining the situation, assuring me that I would receive a refund and that the payment would be rectified with installment payments. Despite being understanding of mistakes, I was concerned about the large charge and wanted to ensure the situation was resolved. After three days had passed, I still hadn't received any refund. In an attempt to reach out and seek clarification, I sent Estella three emails. On November 21st, I called her again, but she apologized for not having the time to respond to my emails. She assured me that my money had been processed for refund a few days ago and would take up to three days to be returned to my credit card. Trusting her words, I patiently waited for the refund to come through. On November 28th, as I still hadn't received any refund, I emailed Estella again. Unfortunately, she didn't reply, so I called her, requesting a call back after 1 pm. Much to my disappointment, she never called me back. When I tried to reach her directly, she did not answer. Consequently, I decided to contact the customer support line and requested to speak with a manager or supervisor. To my dismay, Sasha Pobereznic, the manager/supervisor, answered my call but displayed a complete lack of empathy or apology. In fact, he was sarcastic and aggressive during our conversation, until I expressed my dissatisfaction with his conduct. During this phone call, I discovered that despite my earlier conversations with Estella, Appliances Online had mistakenly delivered the fridge to my future house in WA, while I reside in NSW. This mix-up caused a significant inconvenience as I had to track down and inform the individual residing there about the delivery error. I proposed to Sasha that they leave the fridge at the property as at the end of the day I will be moving there until my refund was processed, at which point they could arrange payment via PayPal. Considering the circumstances and the mistreatment I had already endured, I also asked for an additional discount. However, Sasha rudely dismissed my request and insisted on collecting the fridge before refunding my money, claiming it would take a maximum of 2 to 3 days. Today, December 4th, I am still awaiting my refund. Appliances Online has collected the fridge from my future address I. WA, but I have yet to receive any reimbursement. Yesterday, on December 3rd, I emailed Sasha once again to seek clarification, and he assured me that I would receive my money by the end of the day. Unfortunately, no refund has materialized. The distress and financial impact caused by this ongoing issue are difficult to put into words. At this point, I cannot recommend anyone to make a purchase from Appliances online at ALL! Kind regards Andre V.”

Posted 4 months ago

“This company USED to have good prices and excellent service, but no more... I spoke to the salesperson on the phone on Monday to price match. I was told they can't do next day delivery but Wednesday is fine. My order was processed and payment made. Wednesday morning, a bit suspicious that I didn't get my usual sms from their dispatch around 6am with delivery timeframe, I follow up with the phone call, to be told that delivery should be happening A MONTH from now as not all of the items are in stock. They were surprised that I was promised this delivery in the first place as it is quite evident that those items are on backorder. I have cancelled my order and hope there won't be any issues with the refund.”

Posted 5 months ago

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Appliances Online Australia is rated 2.0 based on 114 reviews