Appliances Online Australia Reviews

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"