Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.09

2.1 Rating 203 Reviews

26 %

of reviewers recommend Appliances Online Australia

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2.1

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

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Appliances Online Australia 5 star review on 5th July 2026

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

Appliances Online Australia 1 star review on 1st October 2024

PETER FRASER

Anonymous

Anonymous // 01/01/2019

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“AOL have been faultless for the last 10 years. I have purchased all my while goods and small appliances from them and very happy. Sadly, their sevice has dropped off to the point of frustrating. The purchase went smoothly, very happy with that and the price, but removal is apparently too hard. 5 days now they scheduled pick up but no show, they even sent one driver to the wrong state. I have been dragging the heavy item in and out of my garage for days so they can pick up. Just going to pay someone to remove, not worth the headache. Very disappointing, won't deal with them again.”

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Posted 1 week ago

“After spending thousands of dollars on appliances and requesting a removal of an old appliance I was thoroughly let down by Appliances Online. The fridge I had asked to be removed was regarded as too heavy. I was told additional personnel would come and remove my old fridge. I then heard nothing. Over a week later I asked what was going on and interestingly my fridge was no longer their problem. I now had to remove it myself. Totally unreliable, they don’t fulfill promises they make and couldn’t care less if that makes it hard for you. I have bought lots of appliances prior to this and am a regular appliance purchaser. I buy them as gifts. I would rather pay more than buy from liars and cheaters. Buyer beware!”

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Posted 1 week ago

“Customer service for after sales is GARBAGE with appliances online. Of we are just reselling , some one else is providing item for you , you go deal with them, then that person ohh we just sell you have to deal with other companie for warranty. Out come wrong replacement item, wrong size , wrong brand gets allocated. Absolute garbage”

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Posted 2 months ago

“The service provided was exceptional from start to finish. The team demonstrated a strong understanding of the process and maintained a high level of professionalism throughout every interaction.”

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Posted 4 months ago

“what a joke. I ordered a new stove on Monday, contacted them Thursday as to why it hasn't arrived. Was told they didn't have my order and that it was a problem between their business and PayPal. When I suggested that I cancel my order and do it again I was informed No it doesn't work like that. Wait and we will be in touch. contacted them again on Friday To be told that the person I spoke to yesterday wasn't in the office and there was no notes indicating what we had spoke about or what the resolution was to be. someone will be in touch. on my 3rd phone call on Friday I was informed that they had no evidence at all that I had started the transaction process [I had sent them the stuff the day before]. Outcome - no stove, An electrician fee for installation that didn't occur, A house full of family/relatives with no working stove and walked away with having my honest and integrity in questioned. again what a joke”

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Posted 4 months ago

“Simple Installation Error, 8 Days to Resolve I purchased a dryer from Appliance Online and, during installation, the installers disconnected and reconnected the washing machine pipes. Unfortunately, they were not reattached correctly, causing a leak and leaving us without a working washing machine. What should have been a simple fix took eight days to resolve. We reported the issue the next day and arranged for someone to be home for the repair visit. The technician initially went to the wrong address before eventually attending, only to tell us they could not fix the problem and that another tradesperson was required. A handyman was then booked. Despite me contacting Appliance Online twice to correct the address, he was also sent to the wrong address. My wife had taken the day to be home with our children, only for the appointment to almost be missed because the address details had not been updated. When the handyman finally attended later that day, he found there was nothing complex to repair. The washing machine pipes had simply not been tightened correctly during the original installation. Mistakes happen. What disappointed me was the lack of ownership, repeated administrative errors, and dismissive customer service throughout the process. After eight days without a washing machine and multiple appointments to fix a basic installation error, I would recommend purchasing elsewhere. Other retailers will often match Appliance Online's prices anyway.”

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Posted 5 months ago

“DO NOT PURCHASE FROM THIS COMPANY. their delivery drivers removed our old washing machine and left an open leak that has destroyed our laundry! we now have to pay $20k to have it fixed! this was a custom laundry we have JUST had built. Their "plumbers" and installers have no idea what they are doing and they take no responsibility for damages they create! we are currently taking them to fair trading and tribunal. I would NOT support this dodgy business”

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Posted 5 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Appliances Online Australia 1 star review on 26th May 2026

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Posted 5 months ago

“DO NOT BUY from these scammers. Bought a LG Fridge from Appliances Online, thinking their services are better as they charge MUCH MORE than other retailers. The lady taking the call assured that being a replacement for the same brand fridge, they will deliver and do proper installation (confirmed twice). On delivery day, fridge was dropped in the kitchen and they refused installation. Spoke to some smart guy on the phone who insisted their call centres do not know what they are offering.”

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Posted 5 months ago

“They delivered a faulty washing machine and would not offer to take it back for either exchange or refund I was told I had to go through the manufacturer. Definitely would not recommend any one to buy through them.”

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Posted 5 months ago

“They'll take your money, delver the item then stonewall you if you have any issues with the item. - Bought a $5,000 TV in December, had a dying panel within 2 months. - AO say they wont replace, and need to wait until Samsung tell them what to do (this is a direct violation of ACCC rules - they can't push you off to the manufacturer yet AO happy to do this) - samsung say a dying panel is only a minor fault, only offer replacement (this is to avoid the costly alternative of replacing the tv) - AO customer "service" says they can't do anything, but "escalate" to samsung again - nothing happens, depsite 3x AO "escalations" - now stuck with a dying $5000 tv that AO won't replace and samsung seemingly happy to just ignore. - Go to NSW fair trading, AO rep 'Krishelle Richards' tells NSW fair trading that AO are all good, don't need to replace - AO reps 'Bri' and 'Ruby' refuse to offer any assistance beyond a samsung escalation (which reminder literally goes nowhere; i'm doubtful it ever even happened) Don't fall for the '5-star customer service' marketing spew. It's nothing more than just marketing. The INSTANT you have an issue they will hide behind their email and refuse to offer any assistance in line Australian consumer standards. Don't bother buying anything or decent value (or anything at all really). You have other options such as Good Guys, JB HiFi, Harvey Norman; a physical store with actual people. AO, to me at least, is only marginally better than a scam company. I've no doubt there are other customers that AO have done this to. Like me, you should not only lodge a complaint with NSW fair trading, but also the ACCC and AO's partners. Additionally, 1-star review them here, and also on FB, Product Review, Trust Pilot, Google Maps and more. Let everyone know that dodgy, scummy practices don't go unpunished.”

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Posted 6 months ago

“Purchased a dishwasher on 3 March. At checkout you are able to choose a delivery date of 16 April. It does not say this is an estimated delivery date so we assumed the date they let you pick is the day you get the product. So 16th April rolls around and no delivery update. I am advised that no it is not in stock and I might get it on the 7th May. Claimed someone left a voice message (they didn't) and blamed me for thinking it would be delivered on the day I chose. Offered me an inferior product as a swap. Have since been advised there is no delivery date and they have no idea when they will get it. They are still selling this product on their website and do not even have an ETA.”

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Posted 6 months ago

“When you buy a product that is obviously faulty from the day of installation. The first day my laundry flooded during the first cycle required before first use. The repair guy said should it happen again, appliances online will replace the faulty product. You should be aware that when the "new"washing machine floods your laundry room 4 times in 60 days, the company informed me that after 30 days it's no longer their problem. A brand new expensive Bosch washing machine has the life span of 60 days, then you will need to buy another one but from a more reputable company and definitely not the latest Bosch series front loader. Unfortunately I didn't get too many pictures of the flooding, I was too busy throwing down every towel I owned to try dry up some of the water avoid damaging to my newly renovated laundry room. I tried to resolve it and I was trying to be reasonable and I explained the urgency of the machine given the need but all they kept saying was the 30 days were over and that angered me. Had they told me I only had 30 days I would have actioned something but $1800+ for something that can't survive 60 days, it was my most expensive washing machine ever owned , however, the staff then told me to go ahead and report them to the Australian consumer protection as they were no longer responsible since the 30 days of having.I do not believe they will take any responsibility on delivering a defective machine. When life is expensive enough without having to buy a new expensive washing machine every 60 days, I do believe some human decency towards a customer would have been appreciated.”

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Posted 7 months ago

“Purchased an oven and grill was expecting it delivered the next day got a text telling me it wine delivered between 10.30am and 12.30pm then 30 minutes later received another text to say it would be delivered between 1.57 and 3.57pm. As I purchased the item to be installed at another property for a customer at 3.30pm I called the contact number at 10am to explain that time structure wouldn’t suit and I could come and take delivery of the oven from the truck wherever the truck was in Perth. Was told the driver would contact me and see what he could do to no avail , don’t seem to have any customer service extending to delivery drivers still waiting on a call back from the driver. Did call the main number again and was told that the driver would probably arrive around 5pm, so they are glad to take your money for the items you purchased but that is the end of there customer service. Won’t be using them again. James.”

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Posted 8 months ago

“Terrible service sold a product when didn't have it in stock and then bait and switch then wanted $600 more for same model washer dryer combo when arrived back in stock months later. Avoid at all costs sent multiple emails to try and get resolution without success.”

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Posted 8 months ago

“My overall experience with the company was excellent. Their team replied promptly and provided support throughout the entire process. I would confidently recommend them to anyone seeking reliable and dependable help.”

Appliances Online Australia 5 star review on 23rd February 2026

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Posted 8 months ago

“I would rate a zero stars if I could. My oven arrived faulty with the fan hitting the inside of the oven, some damage to a tray and 25 to 30 baby flies that came out of it after it was installed. It took 2 months for a replacement!!!!! No oven over December and January. I sent emails to two different people with a video of the problem and pics immediately only find out weeks later nothing had been done about them. Follow ups were poor or non existent. I had to keep contacting them to try and get something done. No one cared. They need to update their practices for when things go wrong and expedite the processes. It was a complete mess. Everything went wrong. I would never recommend Appliances Online. The delivery drivers were great though.”

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Posted 8 months ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

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Posted 8 months ago

“Unfortunately, the installation was not done properly. The rangehood is not securely fixed to the wall, is unstable, and requires rework.”

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Posted 9 months ago

“Shocking. Worst on-line purchase. It's been 4 weeks and I don't have a refund or a washing machine.”

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Posted 10 months ago

Appliances Online Australia is rated 2.1 based on 203 reviews