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Appliances Online Australia Reviews

2.0 Rating 114 Reviews

24 %

of reviewers recommend Appliances Online Australia

Company Reviews

2.0

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered a vacuum and unfortunately missed the delivery for it. I called up to reorganise the delivery and was told that I can rebook it for the following Saturday and change the address and he said this was fine and that he rebooked it. The Saturday it was supposed to be delivered it wasn't so I called again and asked what had happened. The girl (who was amazingly helpful) said that there was never any changes made or anything booked in from my last phone call and that there was actually a cost for Saturday delivery. I was happy to pay this cost, despite being told it was already booked in last time. This was processed to be delivered the next Saturday. On the Thursday before delivery, I missed a call and received a text saying there was a delay to my order and to call back. I called back and was told that there were no notes on my file and that my delivery was still scheduled for that Saturday. The Saturday came and no delivery, so I called up for a refund because I couldn't wait 3 weeks for a vacuum and was told my refund would be processed. 4 days after this I got an email saying my vacuum would be delivered on the Saturday. On the Saturday morning I got a text saying a delivery window so I called up and said I hadn't received my refund and that vacuum was still coming, the girl processed the refund for me (which finally actually happened) and then said she called the delivery person to make sure the vacuum wouldn't be delivered. The vacuum still was attempted to be delivered. I have never bought off a company that got so many things wrong at every step of the way.”

Posted 6 months ago

“Avoid at all costs. 2023, ordered a stove online. 2 days before expected delivery called to say they are out if stock. Will be another month. I emailed back 2 weeks later, they still didn't have stock couldn't tell me when it'll be in. 3 emails over 2 week and they wouldn't reply. I called now 5 weeks after the order, still didn't have stock and will be another month. Horrible customer service horrible experience. I've now been 6 weeks without a cook top, and only now are going to refund my order. Avoid this company”

Posted 6 months ago

“Absolutely horrible. Home at arranged delivery time, no delivery. Customer service was an experience. Caught them out lying, moved onto “supervisor”, Told to that they could not redeliver until l provided my mobile number. Asked why they required my private mobile number. Crickets…….. cancelled order and requested refund. Not worth the hassle.”

Posted 6 months ago

“When I say I work from home on a Monday and you say pick up of wrong order is a Monday - I expect you to arrive on a MONDAY the one we arranged- not me ring at 1pm on the pre arranged MONDAY and be told that’s organised for TUESDAY- LEARN HOW TO READ A CALENDAR FFS.”

Posted 6 months ago

“The customer service by Sasha was like talking to robot. Sent many information to critic and order number and reply of my enquiry of my 65" viano tv playing up of 3 years. They scammed my warranty for the tv to the wall bracket who does that? Warning..for this scam!”

Posted 6 months ago

“Never buy a viano 65" TV for 3 years and 3 months it lasted, started showing a white screen. Warranty given is 3 years only. Warning!!”

Posted 6 months ago

“Customer service team was amazing extremely helpful easy to talk to . The delivery was spot on i can not fault anything my 2 hour time frame window was 12 to 2 was here at 12.30 i had constant updates. Was just wonderful thank you. Highly recommended i will be using Appliances online again.”

Posted 7 months ago

“Had a quote for Winnings, the installers for Appliancesonline, to install my new oven. Got my own quote which is less than half the Winnings quote. Shocked by this blatant rip-off”

Posted 7 months ago

“Always been good previously, however this time they are useless. They did not take our old washing machine away, stating there was no room even though they took the new one out of the truck, they proceeded to place the old unit out the front saying that SOMEONE will picket up in 2 days. guess what after numerous phone calls, it is still there. Do not think you a doing right by the drivers/deliverers by allowing them not to take it away straight away. You will never come back”

Posted 7 months ago

“They couldn't drop off on agreed day. And I took a day off I got told on the day at 830am”

Posted 7 months ago

“The installation wasn't done properly, the installer had a very short time for the testing so it caused a few problems and delays. Second a previous home address was used from 7 years ago which was stressful and delayed my problems with my delivery. I'm not fully impressed with this outcome this time dealing with Applances online”

Posted 8 months ago

“I have always bought appliances from stores, I was unable to get the model microwave I wanted and was told it would take about 4 weeks before it was in SA. Ordered microwave yesterday through AO in the afternoon and it was delivered before 12 noon today. Excellent customer service. I was kept informed of delivery time. Service delivery guy was polite and helpful. No hesitation about using in the future.”

Posted 8 months ago

“Appliances Online 1/ I bought an item and at checkout they automatically added $80 for "2 Year Replacement Plan For Home". Apparently I had to opt out rather then the normal business practise of checking a box to opt-in. 2/ The item wouldn't fit in the allocated space in the kitchen. The item was still in its plastic wrapper but the box had been opened. They asked me to take a photo of it and send it to them. They then told me the box had been opened and I would be charged an extra $80. 3/ The correct item did arrive the next day but late at night long after the scheduled delivery time.”

Posted 8 months ago

“Worst customer service!!! Avoid”

Posted 8 months ago

“The delivery teams were on time & helpful. They even helped me a bit with the disconnect old machine/ install new machine. They also removed the old machines & new machine packaging as requested.”

Posted 9 months ago

“absolutely hopeless did not deliver on any of their promises on contract no prior call, left machine on lawn, no install, no removal of old machine and packaging, sent contractor next day to complete job he informed he was only to cart it into house Never again”

Posted 9 months ago

“I have ordered from them twice now- the first was a SMEG freestanding oven and range (cost over $6k) at the time during COVID and the range was damaged once opened to be installed but the team rectified this ASAP with a replacement. Today I have been delivered a dishwasher Bosch brand (cost $1800 with additional warranty support) that states on my receipt connection AND removal of the old dishwasher if disconnected. We disconnected the existing one and cleared the cupboard under the sink in preparation for the new one. The delivery guy arrives and says here to drop off (not install) but will take away the old dishwasher if disconnected - says "Looks like it is still connected" and says to call the company once disconnected and leave it on the edge of the street for connection of be home for us to pick up. So I explain this to my husband who did the disconnection and he gets cross as he did what was required. As we are unpacking our dishwasher I open the door and see water spots staining on the inside of the door and base of the machine and note the moldy and mildewy smell emanating from it. I call the customer care line and am told it is normal. Says it's part of the testing by Bosch and they don't air them out very long. Says I have been fortunate in that my dishwasher was tested and I should be happy then further that no dishwasher can be installed unless by a licensed plumber at a cost of $205.00 fee. Otherwise, we void our warranty. I said well that wasn't explained to us otherwise we would have arranged for a plumber to attend and not have a stinky dishwasher in the middle of my kitchen not connected to anything.”

Posted 10 months ago

“Poor customer service when it comes to faulty goods. Customer service is not at the forefront of their priorities. They take no accountability for any issues with stock from their warehouse. Wouldn’t touch them again.”

Posted 11 months ago

“Great service. I ordered a dishwasher Tuesday afternoon and it was delivered approximately 24 hours later -- from Sydney to Tamworth -- five to six hours drive. I am so impressed. The delivery guy was careful, friendly and efficient. Thank you Appliances on Line.”

Posted 11 months ago

“Service was absolutely appalling. In the end I got my order refunded after waiting around for 2 days and they couldn’t even deliver. No one knocked on the door, they just left, called multiple times and finally got someone to rebook the next day. No email came with delivery time. I had to call twice. Promises of calling back. No one did. Finally I called to be told it wasn’t coming. WORST SERVICE. Go elsewhere.”

Posted 1 year ago

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Appliances Online Australia is rated 2.0 based on 114 reviews