Appliances Online Australia Reviews

2.0 Rating 115 Reviews
23 %
of reviewers recommend Appliances Online Australia
2.0
Based on 115 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024
Ankie
Appliances Online Australia 1 star review on 20th January 2024
Ankie
Appliances Online Australia 1 star review on 15th December 2022
Anonymous
Appliances Online Australia 1 star review on 15th December 2022
Anonymous
Appliances Online Australia 1 star review on 15th December 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Shipping was excellent with my goods arriving the next day. I was so impressed. However when realising that what I had bought was not suitable I was incredibly frustrated to find out that they DO NOT OFFER REFUNDS. They only offer a store credits (less 20%) which for an online retail is terrible. It means I would not buy from them again whereas if they had a good returns policy I could have become a good customer. Not right.
Helpful Report
Posted 2 years ago
First time I have used this company. I was impressed that my small parcel was delivered the next day, but wild that it was NOT WRAPPED. This was our fathers day present. Imagine my husband coming home at 3.30pm to find a pair of brand new headphones on the doorstep. They had a simple label on the bottom and nothing else. When i rang to complain they did not understand why I was so upset. My 7 year old daughter was going to give these to her dad as a Fathers Day present. In my experience of online shopping i have never had a parcel turn up without being wrapped. Customer Service said to me "why didn't you ring up and ask for it to be wrapped"? How ridiculous, I expect it to be wrapped. I'm just so disappointed, I can hardly write the words because our Fathers Day is ruined. I'm so angry. Unfortunately, when i rang to complain "they did not know what i was so upset about". Surely someone is going to take this feedback on board and do one of two very important things. 1. Put it on your website that you do not wrap small packages because they are delivered by your own drivers. 2. Put a tick box on the website if you want your parcel wrapped. Thanks Appliances Online for ruining our dad's special day.
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Posted 2 years ago
Good website and relatively prompt delivery. Unfortunately their returns policy was not good when it came down to it! Check the small print..
Helpful Report
Posted 6 years ago
Appliances Online Australia is rated 2.0 based on 115 reviews