Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.13

2.1 Rating 191 Reviews

27 %

of reviewers recommend Appliances Online Australia

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2.1

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Appliances Online Australia 1 star review on 18th February 2026

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

Appliances Online Australia 1 star review on 1st October 2024

PETER FRASER

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you buy a product that is obviously faulty from the day of installation. The first day my laundry flooded during the first cycle required before first use. The repair guy said should it happen again, appliances online will replace the faulty product. You should be aware that when the "new"washing machine floods your laundry room 4 times in 60 days, the company informed me that after 30 days it's no longer their problem. A brand new expensive Bosch washing machine has the life span of 60 days, then you will need to buy another one but from a more reputable company and definitely not the latest Bosch series front loader. Unfortunately I didn't get too many pictures of the flooding, I was too busy throwing down every towel I owned to try dry up some of the water avoid damaging to my newly renovated laundry room. I tried to resolve it and I was trying to be reasonable and I explained the urgency of the machine given the need but all they kept saying was the 30 days were over and that angered me. Had they told me I only had 30 days I would have actioned something but $1800+ for something that can't survive 60 days, it was my most expensive washing machine ever owned , however, the staff then told me to go ahead and report them to the Australian consumer protection as they were no longer responsible since the 30 days of having.I do not believe they will take any responsibility on delivering a defective machine. When life is expensive enough without having to buy a new expensive washing machine every 60 days, I do believe some human decency towards a customer would have been appreciated.”

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Posted 2 weeks ago

“Purchased an oven and grill was expecting it delivered the next day got a text telling me it wine delivered between 10.30am and 12.30pm then 30 minutes later received another text to say it would be delivered between 1.57 and 3.57pm. As I purchased the item to be installed at another property for a customer at 3.30pm I called the contact number at 10am to explain that time structure wouldn’t suit and I could come and take delivery of the oven from the truck wherever the truck was in Perth. Was told the driver would contact me and see what he could do to no avail , don’t seem to have any customer service extending to delivery drivers still waiting on a call back from the driver. Did call the main number again and was told that the driver would probably arrive around 5pm, so they are glad to take your money for the items you purchased but that is the end of there customer service. Won’t be using them again. James.”

Helpful Report

Posted 2 weeks ago

“Terrible service sold a product when didn't have it in stock and then bait and switch then wanted $600 more for same model washer dryer combo when arrived back in stock months later. Avoid at all costs sent multiple emails to try and get resolution without success.”

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Posted 4 weeks ago

“I would rate a zero stars if I could. My oven arrived faulty with the fan hitting the inside of the oven, some damage to a tray and 25 to 30 baby flies that came out of it after it was installed. It took 2 months for a replacement!!!!! No oven over December and January. I sent emails to two different people with a video of the problem and pics immediately only find out weeks later nothing had been done about them. Follow ups were poor or non existent. I had to keep contacting them to try and get something done. No one cared. They need to update their practices for when things go wrong and expedite the processes. It was a complete mess. Everything went wrong. I would never recommend Appliances Online. The delivery drivers were great though.”

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Posted 1 month ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

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Posted 1 month ago

“Unfortunately, the installation was not done properly. The rangehood is not securely fixed to the wall, is unstable, and requires rework.”

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Posted 1 month ago

“Shocking. Worst on-line purchase. It's been 4 weeks and I don't have a refund or a washing machine.”

Helpful Report

Posted 2 months ago

“The buying process and delivery were good however my phone number was inundated with spam calls withing an hour of buying from their website. Customer service was very unhelpful and kept talking over me while repeating that it could not have come from their system. The number is over 20 years old. My other phone number that I use for all my usual online purchases has also never had an issue with spam calls.”

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Posted 3 months ago

“LG Cooktop eu error, prodeeks old, the left hand flxi area does not work. Countless calls to have it repaired have gone no whereuct is3”

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Posted 4 months ago

“Customer service is terrible”

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Posted 5 months ago

“First & only time. Never again I received my TV and mount after battling the online store - recommended mounts were out of stock. The delivery process a nightmare and the soundbar was on backorder and subsequently discontinued - that's right after I placed the order for it. I question their inventory management & business practices as they appear to be selling items that aren't available.”

Helpful Report

Posted 5 months ago

“Purchased a dryer in July this year, it stopped working after approx 6 weeks. Had only used about 6 times?? requested a replacement but was told they only replace if within 14 days. Then had to make a warranty claim through a third party. Waited several days for technician to inspect the dryer and he confirmed a faulty control board. He requested a replacement instead of repair but was denied by third party (Tempo) Further phone call to Appliances Online who again flicked pass to third party. And you can guess how much fun it was communicating with off shore call centre. Seller should be responsible when selling poor quality product?? If you purchase from Appliances online hopefully nothing goes wrong. Now 6 weeks without a dryer we purchased new. Terrible experience with this purchase. l Invoice Number : Appliances Online invoice SI08261191Return Claim Made: No”

Appliances Online Australia 1 star review on 14th October 2025

Helpful Report

Posted 5 months ago

“Innacurate techical advice and lazy customer service I purchased the product and installation in advance and waited two weeks for the technician to come install a rangehood. Once arrived, he quickly told me the distance between the stove and rangehood doesn't meet the regulation so he couldn't do it and offered to retrofit the kitchen for additional quote. I told him and the call team multiple times that our house is 15 years old and that these new rules don't apply. They wouldn't listen and were quick to reject and ignore me! When they finally sent me the regulation document, the required distance was 60cm which is what we have. So they wasted my time by not even botheting to check the doc and providing a wrong advice, which caused so much stress trying to convence someone who don't want to listen . They obviously have no legislation knowledge for their own products and don't want to take the time investigate or enquire. Lazy and frustrating customer service and technical team lacks knowledge and expertise.”

Helpful Report

Posted 5 months ago

“I ordered a cooktop and then an oven, service was first class,bearing that in mind I then ordered an oven for my daughter, that's when it turned into a total disaster. First the oven wouldn't fit,( so I was told,it wasn't till later that I found out not all of their fitters are capable of making slight adjustments to the cabinet )ordered a different oven to be met with delay after delay,lost the order,van broke down,then when the new oven was fitted it had a damaged control knob,trying to get a warranty became very difficult, fitter was sick,fitters wife had a baby,was supposed to be repaired last week put off till tomorrow 10th Sept now the excuses start again fitter sick won't be able to fit a new switch until the 19th, we will see.”

Helpful Report

Posted 6 months ago

“Buyer Beware. We bought a new dishwasher and paid $210 gor installation on top of purchase price thinking it would be efficient. The so-called "Handy Crew" who delivered it and was supposed to install it, as arranged, was evidently inexperienced. If it's not a wheel in, hook up a couple of pipes plug it in and go, then forget it. It was a bit tricky I admit, but when he asked if we could "get a builder" in to remove our sink and we'll come back another time we knew it was game over. He also said our tap was leaking and to get a new one. The swearing was another thing! He was the most unenthusiastic "tradesman" I've ever encountered. He shrugged and left. We then called our own plumbers who came and hooked it up within half an hour which was an added expense. I've since emailed AO but of course have had no response.”

Helpful Report

Posted 7 months ago

“I bought a dishwasher from Appliances Online, they pushed only expensive models, and I had to find an affordable one myself. I paid for installation on July 25th, only to get a sudden confirmation for July 28th. No explanation, no callback. Then the installer randomly showed up on the 25th, I had to scramble to get someone there. Next morning, my kitchen was flooded. I had to pay for a plumber and cleaner to fix their mess. I’ve been chasing them for days and their customer service is useless. $210 installation, zero accountability. No compensation offered. The dishwasher ended up costing me double. Stay away, shop at The Good Guys or Bing Lee instead.”

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Posted 7 months ago

“Shocking service. Paid for same day delivery. Didn't show up. Didn't call. Finally called them at 5pm to fi d they'd forgotten to pit it on the truck for delivery. Promised delivery the next day, only to have them fail to turn up again. Tried to call but then the lies start. Saying they attempted delivery. I'll never understand why customer service agents feel compelled to lie. Either way, I end up with lost wages one day, ruined weekend the next day, and guests sleeping on the floor. Useless. Utterly... useless.”

Helpful Report

Posted 7 months ago

“I purchased a heat pump dryer from Appliances Online during a June sale, fully accepting a delayed delivery date in July. Just two days before it was meant to arrive, I was informed the new delivery date is in September. They offered a replacement, but it was clearly an inferior product: worse user reviews, less reputable brand, and lower specifications. Despite their policy of offering an equivalent or better product when the original is unavailable, what they offered didn’t come close. When I pointed this out, I received the usual scripted fluff about how important customer satisfaction is and how they would “conduct an internal review.” No resolution, no accountability - just empty words. Then came the kicker: the exact same dryer I originally purchased were still advertised on their website - priced $400 more and showing an August delivery date. That’s a month earlier than the new date they gave me. When I queried this, they removed the listing altogether. This experience raises serious concerns about how Appliances Online handles pricing, inventory, and customer service. I feel misled, ignored, and frankly, treated with contempt as a customer who simply wanted what I paid for. I won’t be shopping with Appliances Online again, and I strongly suggest anyone considering them proceed with caution - or better yet, look elsewhere.”

Helpful Report

Posted 8 months ago

“I purchased a washing machine for next day delivery. The delivery was scheduled for a delivery time between 10:10am-12:10 the driver arrived early with no notice I then received a notice that the item was taken back and I had to reschedule I did this and took the following Monday off work and no delivery came I was told I had to wait for the following day, so I waited again I was told 8am delivery and it showed up at 11:30 damaged. After all this I spoke to 2 very rude people on the phone saying they could only offer a 20% refund on the damaged item or they take it back and I have to take yet another day off work to wait for another unit. This is wrong my time is worth more than this I have asked for management to call and haven’t received a phone call. 50% I would have been happy with as I have wasted 2 days.”

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Posted 8 months ago

“Incompetent delivery drivers and installation. The drivers dropped off my washer, take a look inside my laundry room and decided there weren't enough space and left straight away. My 60yo dad had to do the installation by himself as he was the only person at home. Absolutely lazy and ridiculous service. Would not come back again.”

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Posted 8 months ago

Appliances Online Australia is rated 2.1 based on 191 reviews