Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.12

2.1 Rating 170 Reviews

26 %

of reviewers recommend Appliances Online Australia

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Metrics

2.1

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5

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Appliances Online Australia 5 star review on 21st August 2025

Kwin Logan

Appliances Online Australia 5 star review on 14th April 2025

Daniella Emmanuel

"On 6\/8\/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4\/9\/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13\/9\/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17\/9\/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17\/9\/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. \r\nThe TV was assessed on 23\/9\/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27\/9\/24 I received an email from Samsung advising \u201c\u2026the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.\u201d \r\nOn 27\/9\/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1\/10\/24 I received a reply from their Customer Support requiring I send them a copy of the technician\u2019s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading.\r\nMy experience has taught me that Appliances Online do not provide 24\/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose."

Appliances Online Australia 1 star review on 1st October 2024

PETER FRASER

"I purchased a new dryer in April. $600\r\nThere was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response.\r\nWhen it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed.\r\nI arranged for my builder brother who has installed many laundries to put it in.\r\nIt made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later .\r\nIf I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise!\r\nEssato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review.\r\nI purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer!\r\n\r\nI have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago.\r\nI will through consumer services.\r\n\r\nYou DONT buy brand new items to be messed around with inspections and repairs!!\r\nAppliances Online are the ones who took my money so should be their responsibility.\r\n\r\nUpdate. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use.\r\nI had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority.\r\nAppliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!"

Appliances Online Australia 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer Beware. We bought a new dishwasher and paid $210 gor installation on top of purchase price thinking it would be efficient. The so-called "Handy Crew" who delivered it and was supposed to install it, as arranged, was evidently inexperienced. If it's not a wheel in, hook up a couple of pipes plug it in and go, then forget it. It was a bit tricky I admit, but when he asked if we could "get a builder" in to remove our sink and we'll come back another time we knew it was game over. He also said our tap was leaking and to get a new one. The swearing was another thing! He was the most unenthusiastic "tradesman" I've ever encountered. He shrugged and left. We then called our own plumbers who came and hooked it up within half an hour which was an added expense. I've since emailed AO but of course have had no response.”

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Posted 2 weeks ago

“I bought a dishwasher from Appliances Online, they pushed only expensive models, and I had to find an affordable one myself. I paid for installation on July 25th, only to get a sudden confirmation for July 28th. No explanation, no callback. Then the installer randomly showed up on the 25th, I had to scramble to get someone there. Next morning, my kitchen was flooded. I had to pay for a plumber and cleaner to fix their mess. I’ve been chasing them for days and their customer service is useless. $210 installation, zero accountability. No compensation offered. The dishwasher ended up costing me double. Stay away, shop at The Good Guys or Bing Lee instead.”

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Posted 4 weeks ago

“Shocking service. Paid for same day delivery. Didn't show up. Didn't call. Finally called them at 5pm to fi d they'd forgotten to pit it on the truck for delivery. Promised delivery the next day, only to have them fail to turn up again. Tried to call but then the lies start. Saying they attempted delivery. I'll never understand why customer service agents feel compelled to lie. Either way, I end up with lost wages one day, ruined weekend the next day, and guests sleeping on the floor. Useless. Utterly... useless.”

Helpful Report

Posted 1 month ago

“I purchased a heat pump dryer from Appliances Online during a June sale, fully accepting a delayed delivery date in July. Just two days before it was meant to arrive, I was informed the new delivery date is in September. They offered a replacement, but it was clearly an inferior product: worse user reviews, less reputable brand, and lower specifications. Despite their policy of offering an equivalent or better product when the original is unavailable, what they offered didn’t come close. When I pointed this out, I received the usual scripted fluff about how important customer satisfaction is and how they would “conduct an internal review.” No resolution, no accountability - just empty words. Then came the kicker: the exact same dryer I originally purchased were still advertised on their website - priced $400 more and showing an August delivery date. That’s a month earlier than the new date they gave me. When I queried this, they removed the listing altogether. This experience raises serious concerns about how Appliances Online handles pricing, inventory, and customer service. I feel misled, ignored, and frankly, treated with contempt as a customer who simply wanted what I paid for. I won’t be shopping with Appliances Online again, and I strongly suggest anyone considering them proceed with caution - or better yet, look elsewhere.”

Helpful Report

Posted 1 month ago

“I purchased a washing machine for next day delivery. The delivery was scheduled for a delivery time between 10:10am-12:10 the driver arrived early with no notice I then received a notice that the item was taken back and I had to reschedule I did this and took the following Monday off work and no delivery came I was told I had to wait for the following day, so I waited again I was told 8am delivery and it showed up at 11:30 damaged. After all this I spoke to 2 very rude people on the phone saying they could only offer a 20% refund on the damaged item or they take it back and I have to take yet another day off work to wait for another unit. This is wrong my time is worth more than this I have asked for management to call and haven’t received a phone call. 50% I would have been happy with as I have wasted 2 days.”

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Posted 1 month ago

“Incompetent delivery drivers and installation. The drivers dropped off my washer, take a look inside my laundry room and decided there weren't enough space and left straight away. My 60yo dad had to do the installation by himself as he was the only person at home. Absolutely lazy and ridiculous service. Would not come back again.”

Helpful Report

Posted 1 month ago

“Bought a heat pump dryer. It stopped working after a few weeks. That's a major fault and under consumer law I'm entitled to a full refund within the first 30 days. Now they're refusing a refund and want to assess, try fix, etc. Not acceptable. Don't waste your time, pay more go for a trusted seller.”

Helpful Report

Posted 2 months ago

“I purchased a BBQ and natural gas conversion kit, only to find out the kit wasn’t compatible with the model. While the confusion may have stemmed from unclear product listings, I was shocked by how unwilling the company was to help resolve the issue. Despite explaining the situation and the added costs involved, they refused any exchange or support due to rigid return policies. As a professional builder, this was frustrating and embarrassing. Very disappointing outcome and poor customer care — I won’t be buying from them again.”

Helpful Report

Posted 2 months ago

“Problems with the delivery and removal of fridges as per the service offered. Have had to reschedule 3x times - If you miss the one call from the driver, they move on very quickly. Not legendary service as per the logo in the drivers shirts!”

Helpful Report

Posted 2 months ago

“Our fridge was meant to be delivered on Wednesday. The delivery people did not want to take it up the stairs with 2 men, so said they would return the next day with the fridge with 4 men. They did not return on Thursday (took the day off work for the delivery). I then called again I was promised it would be delivered on Friday (took another day off work). It was not. I called again and was promised that it would be delivered on Saturday. I am calling them again and have been told it will not be delivered again today after being promised and assured. We don’t need 4 men, 2 men or 1 man - whatever. We have a lift. We need a fridge. We have 6 people in our home without a fridge. We can carry it ourselves. This is the worst customer service we have ever received in our lives. You have lied to us for 4 days & cost me two days of work. We are still waiting for the fridge…. (4th-7th of June 2025)”

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Posted 2 months ago

“Did not deliver on the guaranteed day and cost me a callout fee for my plumber!”

Helpful Report

Posted 2 months ago

“We have been waiting over 2 months for a washing machine we were told was available. We are very frustrated and won't be purchasing from here again.”

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Posted 3 months ago

“Untrustworthy installation, awaiting 3rd attempt. 28 April Put in an order for an oven, where they confirmed installation on the 2nd May. 29 April they then cancelled on me and rebooked me for the 8th May. 8th May 7am, was awake waiting for the guy, there was no knock or doorbell ring. Apparently they came and even sent the head office a picture of my front door. They did give me a missed call but my phone was not on me. I am now booked for the 19th May. Totally untrustworthy and be careful if you book them for a gas install. With the same company, I also got a fridge delivered. He sent a sms with tracking of his location and also knocked on the door. I now have to give up 1 more days of wages, which makes two days wages lost. Totally not worth it to save $100”

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Posted 3 months ago

“Bosch front load washing machine failed in just over 10 months. It is still under manufacturers warranty and after nearly three weeks I still have yet to be contacted by Bosch or their preferred repairer. Neither answer calls. Appliances online are very apologetic but that's all - the issue has not been resolved and I have an hours drive to get to the closest laundromat and then an hour to return home. We have bought lots pf appliances from them over the years but would not recommend them again due to the appalling after sales service!!!!”

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Posted 4 months ago

“I ordered a Miele dishwasher on 2nd April 2025 and after several phone calls was promised delivery on Tuesday 15th April. I rang Miele and asked when my dishwasher was delivered and the confirmed It was delivered to AO on 4th April. A bit of a shock. AO finally admitted my dishwasher had been given to the wrong customer. Well it’s Tuesday 25th April and AO still can't give me a delivery date. After some research I found this company is owned by the Winning Group For all that companies corporate promises - problem solving etc. I can only say that my experience to date has been extremely disappointing. They have my money and I still don’t know when I’ll get my dishwasher”

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Posted 4 months ago

“They did not connect our appliance after offering a free installation”

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Posted 5 months ago

“4 months for TV to turn up. Absolute joke of a company. Never ever again.”

Helpful Report

Posted 5 months ago

“Delivery dates on website are not correct. Dates mislead customers when back ordering is made I ended up ordering an oven thru AO. At the time of ordering I received notice for delivery in a month, 24/1. I actually got a good price on the oven., during the sales. I paid a lot of $ for a 15amp plug and upgrade to my switchboard before this date. I received a message / call on the 22/1 saying it will be another 6 weeks away, the end of February until the item is available EVEN THOUGH DELIVERY IN MY AREA, FOR NEW ORDERS, SAYS 12/2. This is misleading advertising and incorrect information which is deceptive for customers ordering items as these dates are not true or close to accurate. The day before, it said delivery 18/2 so it seems to get updated as the date came forward 6 days. It was advertised that it would be in stock for new orders earlier, in my area, but for some reason I have to wait over two months. Why is this?! It needs to be made clear at purchase time that their dates are not close to accurate and you can be waiting months. The info I received after payment advised me that the estimated delivery date would be 24/1 and a time would be confirmed on the day. The link I have still says delivery 24/1. I can understand it being a few days either way but six weeks?! I was offered a Beko or Glem oven as they were available but they both seem to be not as reliable brands as smeg and have bad reviews online which is why I wanted the smeg. I contemplated getting a 90cm smeg because it’s apparently available, instead of the 60cm, but it is quite a lot more $ and requires hardwiring. I already paid for upgrades to my switchboard for a 15 amp so I won’t be paying $1k more for the oven then $500 more for hardwiring. I asked for delivery date, by return email, from Lachlan R, the person who initially contacted me and advised me that it wasn’t available, but Lachlan R didn’t respond to my email. Days later, I still have not received a reply, I had to go to online chat for an answer. They told me 28/2 but I questioned why it says online delivery in my area 12/2? I asked them to change my date to what it says online so someone who orders one today won’t get theirs before I do. They said they would but it wouldn’t make any difference. This is deceptive because they seem to know that it won’t be available until 28/2 but advertised 12/2. I was offered a refund initially by Lachlan R but I have changed electrics to suit this oven and will be out of pocket more $ to get one hardwired. I also purposely bought the oven at sale price. Did they give preference to someone else that paid full price? I have not been given a reason why after over a month I have not received my oven and it will be six weeks more until I “should” get it. So I guess this is a warning when ordering items from AO that even though they tell you it will be a month it could be more than two, or hears hoping it won’t be more than that. Hope I get my oven asap.”

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Posted 7 months ago

“Fridge looked used that I bought new. Happened with replacement one too. Third one sent out freezer didn’t work properly in week and half of having it. They wouldn’t refund or replace it and blocked me from seeing their website. Advised me to contact manufacture for confirmation of fault to get a credit note but they said they don’t do that when I contacted them. Appliances online blocked me in between that time so I still have a faulty near new fridge. Will never buy anything from them again and won’t recommend to anyone. I’d previously bought few items from them and been happy but not anymore. I wouldn’t trust them at all to help if there are issues with anything you buy from them.”

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Posted 7 months ago

“I ordered a dishwasher and extended warranty, took a day off to recieve deluvery only to be advised on that day around lunchtime , after been given confirmation of delivery that day that i wont be getting delivery till 4 days later. Then when friday came today , i recieved my new dishwasher which had a faulty pump in it and the installer was amazing however. He was my only good experience with this company I tried to negotiate with the sales person about an upgrade and come to a reasonable outcome with paying some more money but not quite the full amount for next model and was refused. So now im going to demand a refund and buy from elsewhere. Very dissapointing indeed”

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Posted 7 months ago

Appliances Online Australia is rated 2.1 based on 170 reviews