Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.02

2.0 Rating 114 Reviews

24 %

of reviewers recommend Appliances Online Australia

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Metrics

2.0

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Ankie

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See below fridge dented story same here Useless having to take legal action. To recover my costs”

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Posted 3 weeks ago

“Ordered a fridge. The first one came dented so they said they would send another one the following tuesday. The delivery driver walked up the stairs and said it wouldn't be a problem getting it up. The following week the delivery driver said he would have to organise a 4 man team to bring it up. So delayed another two days. Had to take 3 days off work - no compensation or offer of a discount or voucher. Just glad my old fridge hadn't completely broken down. Just disappointing all round.”

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Posted 3 weeks ago

“What a total scam this lot are - order a fridge with a 6 week lead time due to it being shipped from manufacturing location. 2 days prior to agreed delivery date get a call saying no longer manufactured and I can buy a different brand stocked locally. You reckon they find out 2 days before delivery its not coming.”

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Posted 4 weeks ago

“UNBELIEVABLE and i have been an extremely loyal customer that has been raving about how great they are for years- this time, there was something extra that needed to be done. Have called, emailed, written on their main website. We have had NO contact from them whatsoever, no washing machine and clearly no interest in follow up. Beyond poor service and bitterly disappointed by the experience as they have been so wonderful in the past”

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Posted 1 month ago

“Disgraceful from start and, still going. I've waited over two months for delivery. Online chat and call centre useless. Every person you speak/chat with gives you different answers. Very disappointed and certainly don't put customers first. (customers keep you in a job! You seem to forget that) l don't recommend Appliances Online. I'd rather pay more at one of the many competitor's stores than buy from here again. You assured me item has been posted..aussie post has no record item has been posted. First pic, answer from appliances online. Second pic, answer from Aussie post.”

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Posted 3 months ago

“Ordered oven at the end of November. Could not install until 5/1/23. They cancelled that morning.”

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Posted 3 months ago

“We purchased a series 6 BOSCH Dishwasher from AOL in OCT 2021. I would NOT recommend this unit or other BOSCH UNITS. Here are the issues...... 1 - The logo and lettering keep coming off, we are very carful when we clean the door however over time the letters come off. BOSCH have replaced the door twice and now that it is out of warranty they don't want to know about it, the unit is no good. 2 - E15 Error - the unit can not not be used, it has flooded somehow the day before Christmas. Again, not a good unit. 3 - On / Off button does not work sometimes. 4 - Now that we are out of warranty, we have to use the AOL extended warranty, third party company and non Bosch service company..... SMP66MX01A”

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Posted 3 months ago

“Still waiting for my delivery from 5/12 with no response from their so called 24/7 customer service. Avoid at all costs”

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Posted 4 months ago

“Absolute appalling after sales customer service, bought a TV, fitted it to the letter of the instructions, eventually plugged it in, half the screen doesn’t work!!! Appliance online palm me off to the manufacturer TCL who asked me why I hung the TV….what???? They say it’s not their problem!! It’s obviously been done in transit but appliance online have been shocking to deal with, all I want is my TV to work……,$1800 spent and nothing to show for it!! This has been going on for a month…..do not purchase from them, the back up is disgraceful….”

Helpful Report

Posted 4 months ago

“Very disappointed. Bought and organised delivery of an appliance with a weeks notice. Was waiting until 11am day of delivery only to be called and told the warehouse had not loaded. And then it would take another two days. Not good enough”

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Posted 4 months ago

“I am writing this review/complaint to express my deep disappointment and frustration with my recent experience at Appliances Online. On November 17th, I contacted the company to purchase a fridge, and I was assisted by customer support representative Estella Graham. Initially, Estella was helpful in negotiating the price of the fridge as per my request. I specifically mentioned that I wanted to use PayPal to divide the payment into four installments, and I also emphasized that the fridge needed to be delivered by the end of December. However, while I was on the phone with Estella, she unexpectedly asked for my credit card information. Unfortunately, as soon as I finished providing my credit card number, I received a notification from my bank indicating that I had been charged over $1500 in one go. This immediate charge caught me off guard, and I promptly informed Estella about the issue. She apologized and offered a $100 discount as a gesture of apology. I then requested her to send me an email explaining the situation, assuring me that I would receive a refund and that the payment would be rectified with installment payments. Despite being understanding of mistakes, I was concerned about the large charge and wanted to ensure the situation was resolved. After three days had passed, I still hadn't received any refund. In an attempt to reach out and seek clarification, I sent Estella three emails. On November 21st, I called her again, but she apologized for not having the time to respond to my emails. She assured me that my money had been processed for refund a few days ago and would take up to three days to be returned to my credit card. Trusting her words, I patiently waited for the refund to come through. On November 28th, as I still hadn't received any refund, I emailed Estella again. Unfortunately, she didn't reply, so I called her, requesting a call back after 1 pm. Much to my disappointment, she never called me back. When I tried to reach her directly, she did not answer. Consequently, I decided to contact the customer support line and requested to speak with a manager or supervisor. To my dismay, Sasha Pobereznic, the manager/supervisor, answered my call but displayed a complete lack of empathy or apology. In fact, he was sarcastic and aggressive during our conversation, until I expressed my dissatisfaction with his conduct. During this phone call, I discovered that despite my earlier conversations with Estella, Appliances Online had mistakenly delivered the fridge to my future house in WA, while I reside in NSW. This mix-up caused a significant inconvenience as I had to track down and inform the individual residing there about the delivery error. I proposed to Sasha that they leave the fridge at the property as at the end of the day I will be moving there until my refund was processed, at which point they could arrange payment via PayPal. Considering the circumstances and the mistreatment I had already endured, I also asked for an additional discount. However, Sasha rudely dismissed my request and insisted on collecting the fridge before refunding my money, claiming it would take a maximum of 2 to 3 days. Today, December 4th, I am still awaiting my refund. Appliances Online has collected the fridge from my future address I. WA, but I have yet to receive any reimbursement. Yesterday, on December 3rd, I emailed Sasha once again to seek clarification, and he assured me that I would receive my money by the end of the day. Unfortunately, no refund has materialized. The distress and financial impact caused by this ongoing issue are difficult to put into words. At this point, I cannot recommend anyone to make a purchase from Appliances online at ALL! Kind regards Andre V.”

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Posted 4 months ago

“This company USED to have good prices and excellent service, but no more... I spoke to the salesperson on the phone on Monday to price match. I was told they can't do next day delivery but Wednesday is fine. My order was processed and payment made. Wednesday morning, a bit suspicious that I didn't get my usual sms from their dispatch around 6am with delivery timeframe, I follow up with the phone call, to be told that delivery should be happening A MONTH from now as not all of the items are in stock. They were surprised that I was promised this delivery in the first place as it is quite evident that those items are on backorder. I have cancelled my order and hope there won't be any issues with the refund.”

Helpful Report

Posted 5 months ago

“I ordered a vacuum and unfortunately missed the delivery for it. I called up to reorganise the delivery and was told that I can rebook it for the following Saturday and change the address and he said this was fine and that he rebooked it. The Saturday it was supposed to be delivered it wasn't so I called again and asked what had happened. The girl (who was amazingly helpful) said that there was never any changes made or anything booked in from my last phone call and that there was actually a cost for Saturday delivery. I was happy to pay this cost, despite being told it was already booked in last time. This was processed to be delivered the next Saturday. On the Thursday before delivery, I missed a call and received a text saying there was a delay to my order and to call back. I called back and was told that there were no notes on my file and that my delivery was still scheduled for that Saturday. The Saturday came and no delivery, so I called up for a refund because I couldn't wait 3 weeks for a vacuum and was told my refund would be processed. 4 days after this I got an email saying my vacuum would be delivered on the Saturday. On the Saturday morning I got a text saying a delivery window so I called up and said I hadn't received my refund and that vacuum was still coming, the girl processed the refund for me (which finally actually happened) and then said she called the delivery person to make sure the vacuum wouldn't be delivered. The vacuum still was attempted to be delivered. I have never bought off a company that got so many things wrong at every step of the way.”

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Posted 5 months ago

“Avoid at all costs. 2023, ordered a stove online. 2 days before expected delivery called to say they are out if stock. Will be another month. I emailed back 2 weeks later, they still didn't have stock couldn't tell me when it'll be in. 3 emails over 2 week and they wouldn't reply. I called now 5 weeks after the order, still didn't have stock and will be another month. Horrible customer service horrible experience. I've now been 6 weeks without a cook top, and only now are going to refund my order. Avoid this company”

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Posted 6 months ago

“Absolutely horrible. Home at arranged delivery time, no delivery. Customer service was an experience. Caught them out lying, moved onto “supervisor”, Told to that they could not redeliver until l provided my mobile number. Asked why they required my private mobile number. Crickets…….. cancelled order and requested refund. Not worth the hassle.”

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Posted 6 months ago

“When I say I work from home on a Monday and you say pick up of wrong order is a Monday - I expect you to arrive on a MONDAY the one we arranged- not me ring at 1pm on the pre arranged MONDAY and be told that’s organised for TUESDAY- LEARN HOW TO READ A CALENDAR FFS.”

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Posted 6 months ago

“The customer service by Sasha was like talking to robot. Sent many information to critic and order number and reply of my enquiry of my 65" viano tv playing up of 3 years. They scammed my warranty for the tv to the wall bracket who does that? Warning..for this scam!”

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Posted 6 months ago

“Never buy a viano 65" TV for 3 years and 3 months it lasted, started showing a white screen. Warranty given is 3 years only. Warning!!”

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Posted 6 months ago

“Had a quote for Winnings, the installers for Appliancesonline, to install my new oven. Got my own quote which is less than half the Winnings quote. Shocked by this blatant rip-off”

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Posted 6 months ago

“Always been good previously, however this time they are useless. They did not take our old washing machine away, stating there was no room even though they took the new one out of the truck, they proceeded to place the old unit out the front saying that SOMEONE will picket up in 2 days. guess what after numerous phone calls, it is still there. Do not think you a doing right by the drivers/deliverers by allowing them not to take it away straight away. You will never come back”

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Posted 7 months ago

Appliances Online Australia is rated 2.0 based on 114 reviews