I ordered a cooktop and then an oven, service was first class,bearing that in mind I then ordered an oven for my daughter, that's when it turned into a total disaster. First the oven wouldn't fit,( so I was told,it wasn't till later that I found out not all of their fitters are capable of making slight adjustments to the cabinet )ordered a different oven to be met with delay after delay,lost the order,van broke down,then when the new oven was fitted it had a damaged control knob,trying to get a warranty became very difficult, fitter was sick,fitters wife had a baby,was supposed to be repaired last week put off till tomorrow 10th Sept now the excuses start again fitter sick won't be able to fit a new switch until the 19th, we will see.