Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.01

2.0 Rating 115 Reviews

23 %

of reviewers recommend Appliances Online Australia

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Metrics

2.0

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Ankie

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no customer service, very rude, took them 1 month doing nothing, kick the ball to insurance company or customer themselves... bully the customer a lot.”

Helpful Report

Posted 1 year ago

“I ordered on a Tuesday evening in the hopes that our new machine would be delivered on Wednesday. Unfortunately, I was using a voucher as a part payment and the online payment system took the voucher but then it cancelled my order. So I was left with no voucher and no washing machine. Had to wait until Wednesday to get this resolved and the machine was eventually delivered on Thursday, only to find it doesn't work. I called again and they said they would replace it on Monday, but I work on Mondays... so the machine is expected to be replaced on Wednesday. Family of 5, 3 kiddies and we're just back from an overseas trip so we have lots of washing to catch up on and no washing machine for a week.”

Helpful Report

Posted 1 year ago

“Installers try to insist extra work required when absolutely not necessary - checked with VBA - do not use them”

Helpful Report

Posted 1 year ago

“Worst experience ever. They are not reliable and has little real respect to customers. But they are good at playing price and marketing tricks to mislead you.”

Helpful Report

Posted 1 year ago

“Advertised a cheap vacuum cleaner with free delivery which was accepted and paid for. They reneged on the deal. Scam company as far as I’m concerned.”

Helpful Report

Posted 1 year ago

“By my experience, I would recommend any other store and consider this only as a last resort. Phone support was initially helpful specially when I was buying but when I needed to return the item I bought it became extremely disappointing. ***Delivery is beyond disappointing*** No phone calls or sms received nor intercom used despite being told to do this in case phone call fails to ensure delivery. Phone support and delivery people blamed me for failed delivery as apparently I did not answer the alleged phone call I never received, lack of parking and parking ticket they incurred from another delivery. The delivery people left within 2 minutes after allegedly attempting 2 phone calls which I never received and no other attempts on contact despite instructions and assurances that I am at home solely for this delivery. But for all these troubles and incoveniences to me customer service said "it is what it is".”

Helpful Report

Posted 1 year ago

“no communication, passed from one manager to the next, I feel sorry for the staff having to cover for non existent management very frustrating having to try and follow the way they supposedly handle customer complaints. They took a week to inform the manufacturer that I had a problem. In no way do I blame DeLonghi for this as it appears they contacted the same day I complained for the 3rd Time to APOL.”

Helpful Report

Posted 1 year ago

“Awful communication. Received email to say my TV was coming Monday, stay at home all day, no TV or communication. Call Tuesday, nil explanation but delivery rescheduled for Thursday, no email or text confirming this however, none the less I get a family member to stay home Thursday for delivery, never came, called customer service, on hold for 25 mins and then hung up on. I call Friday and am told there is a “fraud issue” as “there is something wrong with the TV and it shouldn’t have been advertised” is it fraud or is it faulty? This is 2 different things…. And It seems as though they were never going to contact me to let me know that my TV was never coming. They did process refund after requested, so atleast I have money back now, but I will not be purchasing through them again.”

Helpful Report

Posted 1 year ago

“Ordered a washing machine from Appliances Online. It stopped mid-cycle on the first use. I contacted Appliances Online immediately to report the problem. They sent their technician back the next day to look at it. He said it was faulty and needed to be replaced by Miele. Called the Appliances Online team to request they organise a replacement machine. They told me I should contact Miele myself to request this. After I insisted they should help me solve the problem, they reluctantly contacted Miele on my behalf via email. But 10 days later nothing had happened - no contact or replacement machine. So I requested a refund from Appliances Online. They said I would have to chase a refund from Miele because they had already passed the money on. Absolutely disgraceful customer service. BEWARE buying from this company.”

Helpful Report

Posted 1 year ago

“I am disgusted with the services of this company. Delivery was scheduled and was told I would receive messages on the day of delivery and nothing was received. Then received an email to say no one was home to leave items and re-delivery was organized for the following week. On that day no messages again around the delivery and then received an email at around 2 pm to say the warehouse has placed my order back for sale and the item is not available. I would never recommend this company. No substitute was offered unless I wanted to pay 3 times the price. I am disgusted, to say the least. DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 1 year ago

“Buyer beware this company refuses to accept requests for refunds when parts are not required or not fit for purpose. Bought a spare part for an oven and it wasnt needed as the oven needed many more repairs. Item still in box, not opened, not used. This guys are hiding behind a condition that electronic parts can't be returned. This is a fan so not electronic. Customer service terrible just email saying no its my problem. They supply Doug Smith Spares in Granville. Equally unhelpful, just passed me through back to Appliances online, not their problem apparently. Stay away from these organizations”

Helpful Report

Posted 1 year ago

“Too hard if something breaks down, response appalling.”

Helpful Report

Posted 1 year ago

“A warning for others planning on using this company. If your product is not in stock then you face some pretty terrible customer service. - Ordered fridge in March with ETA for delivery in May. - 3 days before delivery, advised they have no ETA on delivery, but still selling the product online with an ETA. - Could not offer any compatible replacement product i.e. offered another fridge if I pay an extra $350 that requires plumbing, whereas the original did not, or offered another fridge with a $25 discount on the marked price but I still need to pay another $350. I asked for alternative fridges and they couldn't be bothered looking. - Customer service personnel had no interest in fixing the situation and just talked over the top of me.”

Helpful Report

Posted 1 year ago

“No customer service if you buy a faulty product. Have a faulty expensive SMEG toaster and have been given the run around by appliances online. They don't respond to emails. Initial response said it is in the hands of the manufacturer yet they admitted no one had contacted SMEG to pass on the information re fault. Buyer beware...Once they have your cash u are on ur own as they are the liason between customer and manufacturer but they don't lift a finger...apparently you are now stuck with a dud product and have to buy another.”

Helpful Report

Posted 2 years ago

“This website is an absolute scam. I ordered a mattress for my daughter on over 7 weeks ago and it has still not arrived. I asked for a refund and was refused. I asked for a tracking number and have not been provided one. I asked where my product was and was told I would be notified once it had been dispatched. I called and was rerouted to a call-service in India even though this company claims to be Australian (Melbourne). Never ever ever give your money to this company for anything- you will not receive a product and will never get your money back. Terrible customer service and just outright thieves. Would leave ZERO stars if that were an option.”

Helpful Report

Posted 2 years ago

“I bought a range hood and paid 270 dollars extra to appliances online so they will do the installation and take the rubbish out. After waiting for 2weeks, a guy called Jason came in. He had a look and told us that our old range hood was too close to the stove and does not comply with the current standards. He said he has to cut the cupboards and do extra work to be able to put the new range hood in. He quoted another 650 and another one week waiting. Then on the day he only worked for 1.5 hours!! Turned out he did not need to cut the cupboards or do any extra work. Literally just took the old one out and put the new one in but we paid 900 odd dollars for this. Abaolute rip- off. He was such life who exaggerated the amount of work required to charge us extra. For a work which was not needed. I will never ever buy anything from them and will not suggest them to anyone! They should be ashamed of their lies! I wish I had time to take them to Consumers Affairs to stop them from doing this to others!”

Helpful Report

Posted 2 years ago

“This company used to be great, myself and family have bought many white goods from them over the years. After bad experiences last year and terrible service on two purchases this year (2022)I will no longer be purchasing from them or their associated companies such as Winning Appliances”

Helpful Report

Posted 2 years ago

“Ordered a kitchen sink once my plumber had measured and okayed. Didn't fit by the smallest amount. Not installed, in packaging and they charged 20% to take it back. That's $200 (not even just shipping) but TWO HUNDRED DOLLARS. I buy everything online and have never seen such a steep returns charge. The plumber said the same, most normal online companies price in refund/returns into their business model. Never ever shop here. Ended up getting the right one from sink warehouse. Who return free of charge as do kitchen warehouse. Criminal and out of line with the industry.”

Helpful Report

Posted 2 years ago

“Someone asked why they had terrible reviews here - because they manage their reviews else where and when things go fine, they go fine. When they go wrong, you spend the better part of 2 weeks without a washing machine and being told that it is the manufacturer who is delaying repairs and avoiding giving you a contact number or reference number for the manufacturer, who when you actually manage to contact (with the useless number they palmed you off with) you discover that 1. they haven't put in the claim 2. that the manufacturer is not experiencing delays 3. that the manufacturer can have a repair person out next day.”

Helpful Report

Posted 2 years ago

“Realistically these guys have bad reviews because they don't seem to have great process, I ordered off them a fan and received a package that had already been opened, and one would assume returned in the past. Clearly this product was returned previous because of the really naff fake wood effect, When I asked about returning the fan again I was advised that they would take a 20% fee, although the product had already been opened by them prior. I would not recommend this company, the boxes for all the appliances (this fan and an air conditioner) I have purchased have been broken in some way.”

Helpful Report

Posted 2 years ago

Appliances Online Australia is rated 2.0 based on 115 reviews