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Appliances Online Australia Reviews

2.0 Rating 115 Reviews

23 %

of reviewers recommend Appliances Online Australia

Company Reviews

2.0

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always been good previously, however this time they are useless. They did not take our old washing machine away, stating there was no room even though they took the new one out of the truck, they proceeded to place the old unit out the front saying that SOMEONE will picket up in 2 days. guess what after numerous phone calls, it is still there. Do not think you a doing right by the drivers/deliverers by allowing them not to take it away straight away. You will never come back”

Posted 7 months ago

“They couldn't drop off on agreed day. And I took a day off I got told on the day at 830am”

Posted 7 months ago

“The installation wasn't done properly, the installer had a very short time for the testing so it caused a few problems and delays. Second a previous home address was used from 7 years ago which was stressful and delayed my problems with my delivery. I'm not fully impressed with this outcome this time dealing with Applances online”

Posted 8 months ago

“Appliances Online 1/ I bought an item and at checkout they automatically added $80 for "2 Year Replacement Plan For Home". Apparently I had to opt out rather then the normal business practise of checking a box to opt-in. 2/ The item wouldn't fit in the allocated space in the kitchen. The item was still in its plastic wrapper but the box had been opened. They asked me to take a photo of it and send it to them. They then told me the box had been opened and I would be charged an extra $80. 3/ The correct item did arrive the next day but late at night long after the scheduled delivery time.”

Posted 8 months ago

“Worst customer service!!! Avoid”

Posted 9 months ago

“I have ordered from them twice now- the first was a SMEG freestanding oven and range (cost over $6k) at the time during COVID and the range was damaged once opened to be installed but the team rectified this ASAP with a replacement. Today I have been delivered a dishwasher Bosch brand (cost $1800 with additional warranty support) that states on my receipt connection AND removal of the old dishwasher if disconnected. We disconnected the existing one and cleared the cupboard under the sink in preparation for the new one. The delivery guy arrives and says here to drop off (not install) but will take away the old dishwasher if disconnected - says "Looks like it is still connected" and says to call the company once disconnected and leave it on the edge of the street for connection of be home for us to pick up. So I explain this to my husband who did the disconnection and he gets cross as he did what was required. As we are unpacking our dishwasher I open the door and see water spots staining on the inside of the door and base of the machine and note the moldy and mildewy smell emanating from it. I call the customer care line and am told it is normal. Says it's part of the testing by Bosch and they don't air them out very long. Says I have been fortunate in that my dishwasher was tested and I should be happy then further that no dishwasher can be installed unless by a licensed plumber at a cost of $205.00 fee. Otherwise, we void our warranty. I said well that wasn't explained to us otherwise we would have arranged for a plumber to attend and not have a stinky dishwasher in the middle of my kitchen not connected to anything.”

Posted 10 months ago

“Poor customer service when it comes to faulty goods. Customer service is not at the forefront of their priorities. They take no accountability for any issues with stock from their warehouse. Wouldn’t touch them again.”

Posted 11 months ago

“Service was absolutely appalling. In the end I got my order refunded after waiting around for 2 days and they couldn’t even deliver. No one knocked on the door, they just left, called multiple times and finally got someone to rebook the next day. No email came with delivery time. I had to call twice. Promises of calling back. No one did. Finally I called to be told it wasn’t coming. WORST SERVICE. Go elsewhere.”

Posted 1 year ago

“Ordered my appliance, given delivery date and promised a phone call for delivery time. All good so far. Delivery date came and went, no phone call. Rang their customer support line, left details for call back without loosing place in line. Guess what! No return call. No delivery. No service or support. Have used them before and recommended to others. Not any more, they are only in for the money, my money with no goods delivered. Maybe it will show up before my up comming long and protracted argument to get my money back from these greedy people.”

Posted 1 year ago

“Unbelievably inept and the worst customer service ever. I ordered a stove that was in stock, waited all day for delivery, not to hear anything from them. I called and they advised that the stove was missing. The next day, I was told that the stove was infact damaged and they couldn't deliver. Refund processed. The next day I ordered a different stove from them, 5 in stock according to their site. Received confirmation of delivery the night before. On the day of delivery, a phone call early in the morning advising that the stock was damaged and it wouldn't be delivered. When I asked the caller "are you serious" he laughed and said yes!!! will never buy from them again and don't recommend them at all.”

Posted 1 year ago

“Shocked and Appalled. I ordered a refrigerator online. It said that there were 'only 5 left' when I bought it, but the order went through. I purchased it on a Thursday, for delivery on Monday. The fridge I was using was taken back to its owner. Long story short, it wasn't until Tuesday lunchtime that I eventually found out that Appliances Online doesn't even have the refrigerator that I ordered! And on Wednesday, it was confirmed, with just a refund of my money. Nothing to compensate for all the mistakes made by Appliances Online. So now I have no fridge for who knows how long with no compensation! If I had known they didn't have it, I could have arranged to keep the temporary one! Or if they had told me on Monday, but to leave it for me to ring them for 2 days in a row! Shocked and appalled.”

Posted 1 year ago

“Poor service, poor communication. Will never buy from this company again, despite always having purchased my appliances from them in the past.”

Posted 1 year ago

“Used to love Appliances Online- fast delivery, good prices blah blah. But they don’t mention that when a product sucks (even if you buy a ‘good’ brand like Sharp)- all you hear from them is crickets. I called so many times and got different answers. Finally they informed me that the microwave only had a 1yr warranty and because it’s 1.5yrs old- there’s nothing they can do. Honestly- how do AO not give a consumer guarantee?? Ridiculous. Will never buy from them again- got a $100 microwave from Big W with a 2yr warranty! No brainer.”

Posted 1 year ago

“I wanted to put in writing how disappointed I was with the way this order went. After waiting a number of weeks for this product to be available it was finally booked in for installation. The installer measured the cutout and told me it was too small for the cooktop. I was amazed because My husband and I went to considerable lengths to make sure that the cooktop we ordered was exactly the same cutout size of the one being replaced. I asked if he was sure as I had ordered like for like and noticed he had not taken the new cooktop out of its packaging and tried it. I took him at his word in the hope that I would ring Appliances online and get one to fit the measurements he gave me. I was still puzzled about why the cooktop that was exactly the same as the one coming out and was exactly the same in all the cutout sizing was not going to fit . I had previously ordered the cooktop that was being replaced from Appliances online and compared the 2 orders and the specs which are the same. I also rang Westinghouse (Electrolux) to speak to them and see if there would be any possible reason that they are not interchangeable and they told me that there should not have been a problem. Find attached specs for both models. I was then annoyed as I had given a days casual pay up, as I am a casual teacher ,to stay home and have the needed cooktop replaced. On ringing Appliances online back to solve the problem and speaking to Brandon, He said that he understood what I was saying but would need to speak to the installer and he would get back to me ,which he did. He could not get onto the installer but would ring me the next day Friday. By Friday afternoon I still had not received the promised return call so I contacted Appliances online asking to speak to Brandon. The person who answered the call went to speak to Brandon and returned and told me that what could be done was to make a new date for installation. That was fine with me ,but I asked could it be a Friday as my husband has Fridays off or a Thursday afternoon as I was working on Thursdays and could not afford to give up another days casual work ( 2 days of missed casual pay was more than the cooktop with installation) . I was told that was not possible as the installers only did Thursdays and particular times could not be booked. I was extremely frustrated , as I feel that I was offering suggestions and alternatives and not getting any satisfaction. A problem that was not of my responsibility was further going to inconvenience and cost me. The call ended up with me demanding a refund . I have been a satisfactory customer up to this point and am sad to see that Appliances online are going in the direction of so many other businesses : everyone’s happy as long as everything’s ok ,but if there is any problem in the process the customer is left high and dry. Then after 2 emails, 2 calls and nearly 3 weeks of chasing up my refund I finally received it Customer service stinks.”

Posted 1 year ago

“I purchased an Artusi oven which was well priced and delivered on time. I am a repeat customer of this business and have always been happy with their prices and delivery service. However, in the past, I had never had a problem with the goods. The oven I purchased was defective from new and leaking gas into my kitchen. Clearly a manufacturing fault not to mention an explosion hazard. I have spent 2 months trying to get a repair, even offering to pay for a local gas fitter to fit the part if they can supply it. Its now been 3 months and I am asking for a refund. They are flat out refusing, stating they need the manufacturer to authorise the refund. This is despite the fact that the oven was purchased from applicances online directly, and it was defective on arrival. I lodged a complaint with the ACCC and I am waiting for my hearing date with QCAT to try and get a refund. You are better off supporting your local hervey norman or good guys. At least they value their customers when you have a problem. Thanks for your dodgy service and business practices appliances online! You have lost me as a customer, and hopefully this review helps others to avoid your dodgy business.”

Posted 1 year ago

“Be careful!!! Very poor customer service especially when things go wrong. Appliances Online assume no responsibility for stocking goods of inferior quality. They merely pass you on to the manufacturer. This can be very costly especially when buying items in excess of $1000.”

Posted 1 year ago

“Smeg Oven delivered damaged before Christmas Brand new smeg oven was delivered severely damaged. Had already disconnected the old & organised to connect the new. Called immediately and they were out of stock (3 days after delivery); so left with no oven & to rush around trying to get one from somewhere else…10 days before Christmas. Won’t be ordering again, too risky, and can’t recommend the purchase experience when faulty items are delivered.”

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Posted 1 year ago

“Ordered a coffee machine for our company and paid for it upfront. The coffee machine did not arrive on the due date. I have called on 5 separate occasions and spoken to 5x different employees - they all give different answers. I have subsequently requested a refund .... Hopefully they can at least do this in a more prompt fashion. This was my 1st and last time I'll be using this company. THEY ARE USELESS!”

Posted 1 year ago

“The day of my delivery of my vented dryer. I received an email at 8am with a 2 hour delivery window 8:45 -10:45. Followed immediately by an email saying it would arrive in 30 minutes. 40 minutes later the driver rang saying he was 5 min away. Followed by another call from him asking who I was. Told there was something wrong with the manifest and he would get back to me. 3 hours later no call from anyone so I rang customer service. Was told they would find out what was happening and ring me back. 2 hours later no call. Ring customer service again. They tell me I was supposed have been the first delivery but it didn’t happen and the driver would ring me when he was going to deliver it, they didn’t know when that would be. An hour later a text message giving me a two hour window of 2:30-4:30. Seriously? This is customer service? A two hour window turns into a 6 ½ hour wait with no communication whatsoever except when initiated by myself. Ridiculous. Then when it arrives there are no parts to vent the dryer. Checking the webpage there is a small box at the bottom of the page saying they were a seperate purchase. So I had to order it and will have to go through the same thing again tomorrow. The last time I ever deal with this company”

Posted 1 year ago

“This company have been giving me the run around for seven months after selling me a dishwasher that has never worked. I have no dishwasher and they tell me they need more time. I have made many calls. I have been told to follow up with the manufacturer. I have been refused my request for a refund. I am beyond frustrated. I usually go to the good guys. They really are great!”

Posted 1 year ago

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Appliances Online Australia is rated 2.0 based on 115 reviews