HI, I am wanting to purchase a Breville appliance for my husband for Christmas this year and have been researching. I phoned Appliances online and was told they would price match. Hooray! They then offered me a further 15% off, (which was great). I enquired about the returns policy.. I was speaking with a guy, he told me he didn't know and I would need to phone back on the following workday. I did this and was rudely spoken too over the phone. I was told that even though I am buying this item for Christmas (which means he wouldn't get it until the 25th Dec) he would only have 7 days to return it from the date I purchased it. The customer service was terrible.. No discussion, no acknowledgement of how this wouldn't work because its a gift. I am so disappointed. Up until now I have been a loyal Appliances onlne customer and have always recommended them to family and friends. I know there have been many people who have used them.