I have ordered from them twice now- the first was a SMEG freestanding oven and range (cost over $6k) at the time during COVID and the range was damaged once opened to be installed but the team rectified this ASAP with a replacement. Today I have been delivered a dishwasher Bosch brand (cost $1800 with additional warranty support) that states on my receipt connection AND removal of the old dishwasher if disconnected. We disconnected the existing one and cleared the cupboard under the sink in preparation for the new one. The delivery guy arrives and says here to drop off (not install) but will take away the old dishwasher if disconnected - says "Looks like it is still connected" and says to call the company once disconnected and leave it on the edge of the street for connection of be home for us to pick up. So I explain this to my husband who did the disconnection and he gets cross as he did what was required. As we are unpacking our dishwasher I open the door and see water spots staining on the inside of the door and base of the machine and note the moldy and mildewy smell emanating from it. I call the customer care line and am told it is normal. Says it's part of the testing by Bosch and they don't air them out very long. Says I have been fortunate in that my dishwasher was tested and I should be happy then further that no dishwasher can be installed unless by a licensed plumber at a cost of $205.00 fee. Otherwise, we void our warranty. I said well that wasn't explained to us otherwise we would have arranged for a plumber to attend and not have a stinky dishwasher in the middle of my kitchen not connected to anything.