Realistically these guys have bad reviews because they don't seem to have great process, I ordered off them a fan and received a package that had already been opened, and one would assume returned in the past. Clearly this product was returned previous because of the really naff fake wood effect, When I asked about returning the fan again I was advised that they would take a 20% fee, although the product had already been opened by them prior. I would not recommend this company, the boxes for all the appliances (this fan and an air conditioner) I have purchased have been broken in some way.