Buyer beware this company refuses to accept requests for refunds when parts are not required or not fit for purpose. Bought a spare part for an oven and it wasnt needed as the oven needed many more repairs. Item still in box, not opened, not used. This guys are hiding behind a condition that electronic parts can't be returned. This is a fan so not electronic. Customer service terrible just email saying no its my problem. They supply Doug Smith Spares in Granville. Equally unhelpful, just passed me through back to Appliances online, not their problem apparently. Stay away from these organizations