I wanted to put in writing how disappointed I was with the way this order went. After waiting a number of weeks for this product to be available it was finally booked in for installation. The installer measured the cutout and told me it was too small for the cooktop. I was amazed because My husband and I went to considerable lengths to make sure that the cooktop we ordered was exactly the same cutout size of the one being replaced. I asked if he was sure as I had ordered like for like and noticed he had not taken the new cooktop out of its packaging and tried it. I took him at his word in the hope that I would ring Appliances online and get one to fit the measurements he gave me. I was still puzzled about why the cooktop that was exactly the same as the one coming out and was exactly the same in all the cutout sizing was not going to fit . I had previously ordered the cooktop that was being replaced from Appliances online and compared the 2 orders and the specs which are the same. I also rang Westinghouse (Electrolux) to speak to them and see if there would be any possible reason that they are not interchangeable and they told me that there should not have been a problem. Find attached specs for both models. I was then annoyed as I had given a days casual pay up, as I am a casual teacher ,to stay home and have the needed cooktop replaced. On ringing Appliances online back to solve the problem and speaking to Brandon, He said that he understood what I was saying but would need to speak to the installer and he would get back to me ,which he did. He could not get onto the installer but would ring me the next day Friday. By Friday afternoon I still had not received the promised return call so I contacted Appliances online asking to speak to Brandon. The person who answered the call went to speak to Brandon and returned and told me that what could be done was to make a new date for installation. That was fine with me ,but I asked could it be a Friday as my husband has Fridays off or a Thursday afternoon as I was working on Thursdays and could not afford to give up another days casual work ( 2 days of missed casual pay was more than the cooktop with installation) . I was told that was not possible as the installers only did Thursdays and particular times could not be booked. I was extremely frustrated , as I feel that I was offering suggestions and alternatives and not getting any satisfaction. A problem that was not of my responsibility was further going to inconvenience and cost me. The call ended up with me demanding a refund . I have been a satisfactory customer up to this point and am sad to see that Appliances online are going in the direction of so many other businesses : everyone’s happy as long as everything’s ok ,but if there is any problem in the process the customer is left high and dry. Then after 2 emails, 2 calls and nearly 3 weeks of chasing up my refund I finally received it Customer service stinks.