Do not buy from Archers. Cut long story short. Bought ottoman style bed couple of months ago. The bed frame collapsed on me trapping my arm. I ended up at hospital damaged inside of arm and badly bruised from elbow to shoulder. Contacted Archers the salesman who sold and put bed together came out and said bed was fine he could only suggest something wrong with piston which hold frame up. He would need to speak to "Stevie" as I asked for exchange. I had to phone Stevie as he wasn't contacting me. He said as goodwill he would renew piston on the bed I said no. I have lost confidence and frightened of the bed as I was trapped and couldn't get my arm out. Asked for exchange of bed frame but he said no. Trying to blame me saying I didn't open bed properly. Now dealing with David Buchanan who won't make decision he bounced it back to "Stevie" who has not contacted me yet. It's my word against theirs. I'm sure they could exchange bed. Maybe waiting till someone actually loses arm before they will think about exchange. The customer service is terrible as I have had to make all the calls. Did try to contact owner Ian Archibald but he is invisible man.
9 years ago
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