Archers Sleepcentre Reviews

Name: Archers Sleepcentre
Address: 39 Colquhoun Avenue, Glasgow
Rating: 2.04

2.0 Rating 111 Reviews

24 %

of reviewers recommend Archers Sleepcentre

2.0

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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"Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their \u00a370 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. \n\nToday Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. \n\nThis company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. \n\nDO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!! "

Archers Sleepcentre 1 star review on 19th October 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“My new adjustable super king bed arrived with one firm and the other a much softer .I find it so uncomfortable so I asked for a replacement based on the comfort guarantee but they told me that doesn't apply to adjustable beds mattresses the advice that gave me was to buy a new mattress from them and sell the other one on eBay what load of rubbish”

Helpful Report

Posted 1 month ago

“Delivery driver cheeky - 3 hour time slot, turns into an all day slot - called the number that I was sent via text this morning to tell me of the 3 hour time slot - the poor woman sounded harassed and I felt very sorry for her. She explained that she had been trying to get a hold of the driver/s for ages and they weren't answering, but that I was the 6th person to have called to complain about late delivery. When they eventually turned up, the blonde one (the other had dark hair and glasses) called me "dear" to which I asked him not to....they brought the mattress in, put it in the hall at my request and he called me "dear" again. Again I said "please don't call me that"....his reply....? "OK dear" Cheeky, rude, belligerent - call it whatever you want - but Archers need to get a grip of their delivery staff and have a serious word. I wrote on the delivery note the time (later than we expected) at which they delivered....and upon leaving he (the blonde one) AGAIN said "thanks dear - catch ye" No....no...you won't "catch me". I'm not old by any means - and I won't stand to be spoken to like that when I have clearly and succinctly asked you to refrain from speaking to me like that. Especially not in my own home. I'm making the complaint a formal one by whichever other means I can. Just not good enough. I did call back the lady and let her know we had just had our delivery and how I wouldn't have those drivers on my home again. An awful service. I pity the good staff that work for Archers as they must take the hit for all the rubbish ones!!!!”

Helpful Report

Posted 2 months ago

“The delivery company that arches use are awful, My “next day delivery” was delayed for 8 days with as many failed delivery dates. You are also not provided with a delivery time slot so have to wait around all day. Had I known This I would’ve purchased the bed cheaper from a different online retailer who were offering guaranteed three day delivery. Be sure to check the product you are interested in online to see if other retailers are offering it as archers delivery service is totally unreliable.”

Helpful Report

Posted 5 months ago

“Visited the store in Uddingston December 2023. Spent quite a fair amount of money on a wardrobe, chest of drawers and two bed side cabinets. The staff and service in store was 5*! 5 weeks or so later (which is correct time scale as coming from Germany) my furniture arrived - only to notice my large chest of drawers were damaged ! Called the store again the woman on the other end was very helpful and apologetic and confirmed a new set of drawers were ordered. Another 5/6 weeks later delivery guys brought the new drawers and took the old ones away - in a heck of a rush as the ‘grand national’ was beginning soon !! The second set of drawers again , damaged - albeit not as bad - I certainly wasnt waiting another 5/6 weeks as this has been going on since December 2023! I fixed the (£600) drawers myself this time! Not to miss the fact the wood absolutely stinks !!! Wish I just went for the original IKEA drawers instead of spending so much with Archers!”

Helpful Report

Posted 6 months ago

“Ordered a £900 bed but only the mattress arrived. I had the day off work for this delivery but nobody could give me any answers. When I rang customer services I spoke to Julian who said the base & headboard were in some warehouse but didnt know where. He also said he would have to speak to his supervisor. I politely told him I was giving him an hour to come up with some answers. He replied by saying he'd do his best. Absolutely disgraceful service after paying such a lot of money for this bed. I must also point out that once the mattress was delivered they didn't want to know then. Just be aware,their delivery system is rubbish. They don't seem to know what their doing.”

Helpful Report

Posted 7 months ago

“We chose Archers based on reviews, so clearly they get it right sometimes. This review, however, highlights how appealing they are when it goes wrong. In a nutshell, they failed to deliver our goods on four separate occasions, each time with a different excuse or guarantee, often contradicting themselves with other information supplied. We ordered our bed based on it being in stock, with a named day delivery, but it wasn’t in stock, and after a week we had to insist on a refund and go elsewhere. We have been sleeping on an inflatable since our mattress was removed last Friday, and we have now had to order from elsewhere. We booked 2 days off work for deliveries that didn’t arrive and we cancelled a class we paid £180 for another failed delivery. We have now ordered from Simba who will deliver on Monday, meaning we will have been on the inflatable for 10 nights. If you need a bed quickly, or if you have a disability, as I do, I would strongly recommend you shop elsewhere.”

Helpful Report

Posted 7 months ago

“Staff in the store were polite and professional, but obviously don't disclose the 'fine print' (re. the terms and conditions of mattress exchange) and you only discover this once you've paid for your goods. I have had chronic pain and back issues for over 30 years and saved up to buy what I thought was a good quality mattress. I did invest in the 'buy our mattress protector' (which is a plastic sheet base that 'rustles' when you lie on it, and is not breathable), and was therefore able to return my first mattress which caused an increase in my pain (and resulted in extra costly back treatments). Thankfully they lessened the 45 day trial time. However, this replacement mattress arrived and the dimensions are larger than king size and it doesn't fit in my bedframe (I did mention this to the delivery men who said they didn't have anything to do with it as they're contractors). In addition to that, the overwhelming smell of turpentine hit me as soon as I entered my bedroom - I did phone Archers who said to air it out for a few hours. Two days later, the whole house stinks of turps / gasoline and I have had all my windows open for the past 2 days (freezing I may add!). The surface of the mattress has a feeling of a greasy substance (I was told this was fire retardant). I have woken with a swollen face, red eyes, and my skin is breaking out. It looks like a 'second' mattress...the mattress label has been haphazardly sewn on at a jaunty angle, the surface layer is skewed, and it's got bumps in it, as well as being 6cm wider than a king size bed. I will have no come-back from this one, so it will be being sent to landfill at a waste of almost £1300. I am left wondering if this second mattress was a defective return from someone else or just a wobbly 'seconds' that they needed to get rid of. Perhaps the 'name brand' mattresses are better quality, but both mattresses I purchased from Archers were their own brand, so I would stay well clear of them if you're thinking of making a purchase.”

Helpful Report

Posted 10 months ago

“Being a pensioner with physical disabilities I was searching on line for a firm mattress that wasn't going to break the bank, stupid of me really but I thought I'd found a decent enough company, I ordered a firm mattress that came in a box, having no idea what I was supposed to be doing with it I lay it on my bed and waited, I expected it to get deeper but it didn't.. It's about 5 inches deep and no way is it firm, I can feel the bed slats through the mattress, I've slept on it for 4 nights now and today I decided to go for a more expensive mattress so I got in touch with Archer's and was told that because I didn't buy a £70 mattress protector with the mattress they can't do anything about it, I explained that I have my own mattress protectors, I have 2 and I use them everyday so there's no stains on the mattress. From what I can gather though is that if I did buy their mattress protector they'd sent me the plastic wrapping to roll the mattress back up and a box to send it back at my cost of another £70 so that they can resend it to someone else at the same price, obviously the next buyer thinks it's brand new, what a complete rip off this company is.. So I'm now stuck with a mattress that's useless for me, still owing for it on my credit card and needing to buy a new mattress but it won't be from Archer's, I'd rather go to a reputable company that does what it says on the tin, never again will I be ripped off by this nasty company and it's customer services which are so very uncaring.”

Helpful Report

Posted 10 months ago

“I HAVE ALSO JUST NOTICED THAT THE POSITIVE REVIEWS THEY HAVE RECEIVED PRACTICALLY ALL RELATE TO PURCHASES MADE IN STORE BUT ALL THE NEGATIVE REVIEWS I HAVE READ RELATE TO INTERNET PURCHASES AND DELIVERIES - PERHAPS THEY SHOULD STICK TO SELLING IN STORE ONLY! I cannot warn people enough about using this organisation. Having experienced frustating difficultes making payment on their website (their provider was at fault) I was sent a separate link to make payment. As an hour or 2 had passed I asked them to confirm my chosen delivery day would still be possible and was assured it would. Like a lot of people I was taking a day off and losing pay, something that is unavoidable so like a lot of people I tend to schedule all deliveries to occur on the same day. Delivery day arrives and I was assured I would receive an email/text with a 2 hour slot early in the morning. Once 11.30 had passed and no message received I contacted the company who informed me matter of factly that my delivery could not possibly happen until 2 days later. Understandably annoyed I pointed out that I would not only be inconvenienced but out of pocket due to needing to be in again for the rescheduled delivery and would therefore require some sort of good will payment. I was very surprised to be told I would receive a 2 man delivery (rather than 1) to offset the inconvenience which carries a retail price of £59. I responded that I would be more than happy to receive a refund of £59 as this seemed to be an acceptable good will cost to the company. I was then told that no refund would happen and that I should be content with my item being delivered 2 days late and with an entirely unnecesary extra human. I expressed my dissatisfaction and was told I had no other option as the terms and conditions outlined that there will be no compensation for missed deliveries. On the morning of delivery today I received a text giving me my 3 (not 2 as previously confirmed) delivery window and surprise, surprise delivery happened within the last hour so far too late for me to do anything with my product. I will never use this company again and would recommend that others choose an alternative supplier who has better customer service. I have never been so disgusted with an organisation who have a "you'll just have to put up with our failings" attitude. As you would expect I have retained all the emails/texts involved with this transaction so if any senior member of the organisation wants to use them for training purposes I will be very happy to provide them AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Promised delivery no show for 3 different dates worst customer service Avoid this company. Cancelled the order terrible terrible terrible”

Helpful Report

Posted 1 year ago

“LOVE the items I have received. However, it took almost one whole year for the bookcase to be delivered!! I must have been contacted at least 4 times, each time with another excuse, stating it's still not in stock or factory issues, yet still had it as available on the website for more more to fall for. (god knows how many people have been disappointed) Awful service. Wouldn't purchase from them again due to this. Shame as the furniture is lovely.”

Helpful Report

Posted 1 year ago

“Totally lies, product is not as should be on tin I have ordered firm orthopidic single bed wrong description on product it is medium to soft not happy I am lumbered with this now refusing to take back, please read your terms and conditions cooling period for trials before perchase”

Helpful Report

Posted 2 years ago

“Poor custamer service”

Helpful Report

Posted 2 years ago

“Bad service”

Helpful Report

Posted 2 years ago

“After owning a wonderfully comfortable Kaymed mattress for 10 years, we decided to purchase a Kaymed Signature Response Gel Pocket 2500 mattress and Athena divan base less than 4 years ago from Archers Sleep centre. A large factor in selecting Kaymed was my partners chronic back pain and my physical disabilities. After around 2 years, the bed began to sag despite rotating it as instructed. It wasn’t too bad at first but has become extremely uncomfortable for both me and my partner. The mattress has developed deep burrows causing my partner terrible neck pain. There’s a high ridge in the middle. When we’re lying in bed, we’re stuck in these dips where our torsos are, meaning we aren’t even lying flat, making for a very restless night and miserable morning. We finally contacted Archers who said they’d send a technician from Homeserve. Low and behold the technician arrived a week or 2 later with a lady he was training. To say this man was rude is an understatement. He had an aggressive manner, talked over me, and was very abrupt. When I asked what he thought of the mattress, before I’d even finished my sentence I was told to “wait until I’ve finished” As his assistant went to help him he barked “I told you to stay there” I was utterly gobsmacked at his attitude. He then proceeded to carry out his ‘test’ which involved dangling some thread and weights over the obvious dips, lying on the bed, checking the base etc. He then told me the grooves were down to natural settlement, and asked if I agreed. Of course, I didn’t, and still dont. As he was leaving my partner asked how it had went, I told him that apparently the mattress was fine. My partner tried asking the technician how this could be, only to be ignored as he stormed out of the house. We contacted Kaymed directly who said it was up to Archers to deal with. Of course, it’s now apparent that Archers never had any intention of honouring their warranty and that the decision was made before the technician arrived. This leaves us stuck with an expensive but useless bed that has caused us nothing but misery and discomfort. Shame on you Archers”

Helpful Report

Posted 2 years ago

“If I could give -10000 I would. Booked a delivery slot for a Tuesday, took the day off work to be in. Delivery never turned up and no comms. Rang them and they had the wrong number so this was corrected and I was assured it would be with me the next day. So took another day off work to be in. No communication and no delivery on the Wednesday. I called again and they said they called and no answer, they had called the wrong number. Turns out my delivery still hadn’t left the warehouse. Assured it would come Thursday. Thursday comes and no calls… I call them AGAIN. Turns out they were still calling the wrong number when I questioned why they hadn’t emailed as a second port of call they said it’s not as personal…. Lol more personal then nothing at all?!?!? I was assured it would come Friday. Friday comes and I get a call to say it will be delivered between 11-1 YAY! 1pm comes and no bed… so I call AGAIN. I’m told it’s been delivered and signed for, it was at my billing address and nobody was home to sign so shouldn’t be left! I call to rectify and get nothing. I then check in with the other address and only 2 boxes are there out of 3. So I call archers AGAIN and they say there’s nothing they can do and they can try and get it to me on the Saturday….. so not only 2 days off work and 2 days having to work from home, but also sleeping on the floor for 4 days and 5 days late!!!!! A waste for my money never shop with them EVER.”

Helpful Report

Posted 2 years ago

“I ordered two new mattresses for our Superking sized beds in Feb 2017 by October 2018 we had three replacent mattresses for the bed due to a collapse of the box springs around the area where bottoms would be when lying on the mattress. We have sent pictures of the condition of the third mattresses to Archers. The items are in the same condition as the previous two items but Archers say the warranty period is over and they intend doing nothing. We are now in the process of buying an alternative product from a local dealer. Howev. Er 4 new mattresses in 4 years must be a world record.”

Helpful Report

Posted 3 years ago

“your company want sales no customer service - terrible company this 24hr cancellation must be wrong would never buy from them again told the guy the bed was for our room in the attic never ever asked us if we took sizes - only interested in the sale - avoid at all costs as when we went to the shop to ask for a refund we were flatly refused - so angry at their customer service - we do not need companies like this around we need honest companies who actually care about their customers not just a sale”

Helpful Report

Posted 3 years ago

“I ordered a divan bed from Archers but when it was delivered the bed was unsatisfactory. I immediately contacted customer service who arranged a prompt collection. I requested a refund which I received in full also quite quickly and without any hassle whatsoever. For that reason, although I did not end up buying a bed, customer service was fine”

Helpful Report

Posted 3 years ago

“BEWARE BEWARE BEWARE ARCHERS CANCELLATION POLICY WHICH TAKES 20% FOR CANCELLED ORDER IF OVER 24 HOURS AFTER PURCHASE NOT POINTED OUT BY SALESPERSON WHEN PURCHASED AND IT DOESN'T MATTER YOUR MENTAL OR PHYSICAL STATE THEY COULDN'T CARE LESS PLEASE PLEASE PLEASE GO TO ANOTHER COMPANY SUCH AS AYRSHIRE DISCOUNT FURNITURE WHERE YOU WILL BE TREATED WITH CARE AND COMPASSION UNLIKE ARCHERS AND YOU WILL FIND IT'S MUCH CHEAPER IN CONCLUSION MY COUSIN WAS CHARGED OVER £200.00 FOR CANCELLED ORDER A PERSON WHO HAS MENTAL AND PHYSICAL ISSUES BUT ARCHERS COULD NOT HAVE CARED LESS PLEASE PLEASE DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE FLEECED BY EXPERTS WHO ARE ONLY INTERESTED IN YOUR MONEY 👹👹👹”

Helpful Report

Posted 3 years ago

Archers Sleepcentre is rated 2.0 based on 111 reviews