Ordered a £900 bed but only the mattress arrived. I had the day off work for this delivery but nobody could give me any answers. When I rang customer services I spoke to Julian who said the base & headboard were in some warehouse but didnt know where. He also said he would have to speak to his supervisor. I politely told him I was giving him an hour to come up with some answers. He replied by saying he'd do his best. Absolutely disgraceful service after paying such a lot of money for this bed. I must also point out that once the mattress was delivered they didn't want to know then. Just be aware,their delivery system is rubbish. They don't seem to know what their doing.