Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Archers Sleepcentre Reviews

2.1 Rating 106 Reviews

25 %

of reviewers recommend Archers Sleepcentre

Company Reviews

2.1

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

Write Your review

Tell us how Archers Sleepcentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their \u00a370 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. \n\nToday Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. \n\nThis company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. \n\nDO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!! "

Archers Sleepcentre 1 star review on 19th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“man in the shop was very helpful”

Posted 5 years ago

“Staff in Dundee store were very helpful and helped me pick the perfect mattress for my budget. Goodbye painful back!”

Posted 5 years ago

“Pretty poor customer service. I ordered a bed ( which itself was decent quality) from them which arrived damaged. When i reported this i was told that i would need to email them a photo of the damaged part before it would be replaced.”

Posted 5 years ago

“Online order placed-delivery did not turn up on the day specified. Waited in all day and no one called to advise. Product completely different to online description and told I would have to pay £70 for collection if I wanted to return it or go to Post Office and send independently.”

Posted 6 years ago

“I ordered bed and took a days holiday as I live on my own and no one else to take in. Delivery was due between 8 am and 6 pm. By 7pm i guessed by new bed was a pipe dream. I will have to call them tomorrow . Communication very poor and a waste of a days holiday. Would not use again”

Posted 6 years ago

“Delivery of beds is shocking!! 3 times and still no bed. Service by the team is really bad not helpful at all”

Posted 6 years ago

“Very uncaring customer service and they expect little old ladies resisiding on their own to move their old matttress by themselves. I was told that they would not help with old mattress removal, not even to the outside.”

Posted 6 years ago

“Let down significantly by delivery, which seems to be a common problem. Lack of apology, no follow up calls or email from company indicating a lack of concern and care for the customer. For us , running our own business, reliability is a key reason for using one company over another. Sorry Archers, you could have turned this around by being more efficient and just caring a bit more so we will not be using you again.”

Posted 6 years ago

“SHOCKING COMPANY!!!Everything went wrong. Delivery was awful, Didn't turn up when they said. No communication to say it wasn't being delivered. After it was eventually delivered i contacted them to let them know and i didn't hear anything back. Extremely rude and would never use this company again. Please avoid.”

Posted 6 years ago

“Ordered a bed but when it arrived I phoned the shop with a question. The manager did call back and started quoting terms and conditions at me without even asking if there was a solution to the problem. I didn't bother listening to him. He wont need to bother listening to me in the future either. I will be going else where”

Posted 6 years ago

“Can't get a delivery date after 11 working days when was told 5/7 days”

Posted 6 years ago

“Euro King divan bed and headboard order. Ordered the divan base and headboard easily enough on the Archers website, arranged the delivery, and a couple of weeks later the divan base arrived (damaged, a rip on the top). No headboard. Archers chased that up and a week or so later a headboard duly arrived, but it was a UK King sized headboard, so didn’t fit the Euro King base. A second headboard was arranged, and a couple of weeks later that arrived. Another UK King. A third headboard was arranged, which took longer, as I had to take photos of the first two to prove that I was being sent the wrong ones (surely someone must have known what they were shipping out to me). The courier didn’t deliver on the day stated, so another week went by, but then finally after almost two months, and taking 5 days off work to wait in for couriers, I received the correct headboard. In fairness to them Archers were mostly good at responding to e-mails, but as the bed and headboard were sent direct from the manufacturer it just seemed to take a long time for them to find out any information, and they seemed to have no control at all over what was happening. Overall not a great experience. Maybe the manufacturer doesn’t sell many Euro King beds and we were just unlucky, but wouldn’t use again.”

Posted 6 years ago

“After ordering a set of chest of draws in August they arrived damaged! Agreed to change draws for a new pair but would be back in stock untill the end of Oct! Nov comes and no update on new draws! Finally get sent a new set which are also damaged! Phoned to report, had no apology, took them 3weeks to organise for them to be recollected and still haven’t issued me my refund that was agreed! Absolutely useless company. Would avoid like the plague”

Posted 6 years ago

“Damaged order sent 2 times”

Posted 6 years ago

“It was terrible from start to finish - placed order online no confirmation after ringing 3 times mattress arrived without any trouble but the bed was a different story didn't inform us when it was coming luckily we were in when it arrived act able and chairs set and no bed frame! Got my name on another order someone got my bed frame rang bed firm up no apology but said bed would arrive soon (no date given ) after numerous phone calls bed arrived with headboard damaged - another round of phone calls followed eventually replacement headboard arrived along with a replacement bed (which we didn't accept)the delivery men also asked me to hand over the table and chairs which I did not have The firm just needs to train it's staff to be more organised and also how to deal with complaints in a sympathetic manner Will.not be be using this company again It was a bad experience and should not have happened Never did get my purchase confirmation!!!”

Posted 6 years ago

“I had the worst internet shopping experience in my life with these guys. I ordered a bed, and mattress, arranged delivery, spent time at home when I should have been at work, courier didn't arrive until near 7pm, i was given an all day slot until 6pm. When it did arrive only a mattress no bed frame. I rang them the next day, they told me the bed had been discontinued, and they shouldnt have accepted the order. I had to arrange collection of the mattress. I have now ordered from Time 4 Sleep and this is a much more slicker experience, with full communication. Please stay clear of these guys, and believe all the bad reviews.”

Posted 6 years ago

“"Was worried about delivery but shouldn't have been. Great product great service and a great price"”

Posted 6 years ago

“Spend your money elsewhere. Deal with these people at your own risk. I ordered over the web. Under no circumstance should you part with any money with this company. They have zero regard for your consumer rights and zero regard for customer service. They completely ignore any requests or dialogue on refunds and have refused to refund my cash having now had hold of it for 19 days. I too should have listened to the reviews.”

Posted 6 years ago

“Do not buy a bed from this company! I should of listened to all the other reviews I found about this company but I just thought it wouldn't happen to me. Waited 8 weeks for a bed no contact from them at all I had to chase for updates, bed was late was weeks late and I waited in a whole day when the bed was confirmed to be coming which never turned up and then chased them again and confirmed another day and even with me ringing them in the morning and then confirming the bed would be sent out it never turned up AGAIN 2 days wasted! Left a message for the manager to call me, he never called me! Now the bed finaly arrives today and it's the wrong colour! Find another company to buy your bed, my family and friends can not believe how this company works and what has happened its absolutely disgusting they should not be trading!”

Posted 6 years ago

“If you want a bed, whatever you do, DONT buy one from Archers Sleepcentre!!! I ordered an Arya bed-frame from them on 31st March. They took the money straightaway and I was promised delivery on 5th April. On the 4th April after I'd booked a day off work for delivery, I got an email to say the bed would not be available till July! On 18th May I chose an alternative The Baratheon as this was showing available for immediate delivery on their website. I emailed them 3 times before I got a response and that was only to tell me that the Baratheon wasn't in stock either and would be 8 weeks delivery! On 24th May I rang Archers again and chose a 3rd bed-frame which again was showing in stock a Sansa, I spoke to [name removed] and he assured me that it was available and they would deliver it Friday 26th May. I booked a second day off work and waited in but no bed arrived! I rang but no answer! So I sent them an email asking when would my bed be arriving. I actually got a reply to say they had checked the stock of The Sansa and there was none available and the manufacturers wouldn't have any stock till 16th June! I emailed them back saying I could not believe I'd had a second day off work waiting in for a bed that was never going to arrive, and nobody from Archers had had the decency to let me know otherwise! [name removed] emailed and said "I will look into this on 16th June and if you want to call me on this day I will make sure they are there for you so we are not letting you down again" Well the 16th June arrived, and after another email from myself asking if stock had arrived which again they chose to ignore, we called Archers to be told they had not heard from the suppliers and for us to call back on Monday 19th June! I rang them on the 19th spoke to [name removed], he never even apologized for any of the inconvenience I had been caused, he promised he would ring me back by the end of the day ...surprise surprise he never did!! After another 3 days had passed, I gave up hope with Archers and contacted my bank as I had paid by credit card luckily. I saw the same bed-frame on Groupon which I ordered on a Saturday and it was delivered by Wednesday and so much cheaper :) Avoid Archers at all costs, I have never experienced such terrible customer service in my life!!!”

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Archers Sleepcentre is rated 2.1 based on 106 reviews