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Archers Sleepcentre Reviews

2.1 Rating 106 Reviews
25 %
of reviewers recommend Archers Sleepcentre
Company Reviews Questions Metrics Info
2.1
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Archers Sleepcentre Reviews

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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Archers Sleepcentre 1 star review on 19th October 2020
Chris
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stuart Monroe
Unverified Reviewer
“As a former employee of the company, we were all encouraged to write false reviews. Haphazard company and didn't care tuppence worth for customers. Sad”
Helpful Report
Posted 4 years ago
Sookta Phatwan
Unverified Reviewer
“Slight issue with delivery firm but boys in the office were very nice. Can't fault Archers but courier service needs improving.”
Helpful Report
Posted 4 years ago
Katy
Verified Reviewer
“Ordered a single bed for my daughter and paid £15 for Morning delivery which i took time off work for. It arrived at 15:30pm. Wrong bed! Waited in 4 days later for it to be collected and new ine to be delivered. Collected old bed and then waited all day for coorect bed that never arrived. Told by Archers that 'actually the old bed was not in stock' with a 3 week wait! refunded with one very disappointed daughter!”
Helpful Report
Posted 7 years ago
E Nicol
Verified Reviewer
“Ordered a chest of drawers and a bedside cabinet from the shop in Edinburgh. I was not told it would take 6 weeks and would come from Germany. I paid a lot of money for the 2 items, when I finally got them home after collecting them myself, there was parts missing and the instructions where in German. I Phoned the shop they said I would have to collect missing parts as no one in the shop could drive. That was just the short version of my experience with this shop, it was the worst service I have ever received, especially having paid a lot of money and not worth what I paid for them.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“your company want sales no customer service - terrible company this 24hr cancellation must be wrong would never buy from them again told the guy the bed was for our room in the attic never ever asked us if we took sizes - only interested in the sale - avoid at all costs as when we went to the shop to ask for a refund we were flatly refused - so angry at their customer service - we do not need companies like this around we need honest companies who actually care about their customers not just a sale”
Helpful Report
Posted 2 years ago
Anne Otto
Unverified Reviewer
“If there was a zero I would've picked it. Don't deliver when promised over and over. Customer service doesn't exist they just tell you what you want to hear which results in wasted time sitting in waiting on delivery. Honesty is something they need to learn. Emailing head office is just a waste of time as it's the same guys mentioned in every bad review... must be a pleasure working at Archers. Would I use them again - never. Would I recommend- never.”
Helpful Report
Posted 4 years ago
Linda
Verified Reviewer
“If you want a bed, whatever you do, DONT buy one from Archers Sleepcentre!!! I ordered an Arya bed-frame from them on 31st March. They took the money straightaway and I was promised delivery on 5th April. On the 4th April after I'd booked a day off work for delivery, I got an email to say the bed would not be available till July! On 18th May I chose an alternative The Baratheon as this was showing available for immediate delivery on their website. I emailed them 3 times before I got a response and that was only to tell me that the Baratheon wasn't in stock either and would be 8 weeks delivery! On 24th May I rang Archers again and chose a 3rd bed-frame which again was showing in stock a Sansa, I spoke to [name removed] and he assured me that it was available and they would deliver it Friday 26th May. I booked a second day off work and waited in but no bed arrived! I rang but no answer! So I sent them an email asking when would my bed be arriving. I actually got a reply to say they had checked the stock of The Sansa and there was none available and the manufacturers wouldn't have any stock till 16th June! I emailed them back saying I could not believe I'd had a second day off work waiting in for a bed that was never going to arrive, and nobody from Archers had had the decency to let me know otherwise! [name removed] emailed and said "I will look into this on 16th June and if you want to call me on this day I will make sure they are there for you so we are not letting you down again" Well the 16th June arrived, and after another email from myself asking if stock had arrived which again they chose to ignore, we called Archers to be told they had not heard from the suppliers and for us to call back on Monday 19th June! I rang them on the 19th spoke to [name removed], he never even apologized for any of the inconvenience I had been caused, he promised he would ring me back by the end of the day ...surprise surprise he never did!! After another 3 days had passed, I gave up hope with Archers and contacted my bank as I had paid by credit card luckily. I saw the same bed-frame on Groupon which I ordered on a Saturday and it was delivered by Wednesday and so much cheaper :) Avoid Archers at all costs, I have never experienced such terrible customer service in my life!!!”
Helpful Report
Posted 6 years ago
Michael Brown
Verified Reviewer
“I ordered a divan bed and mattress and asked for it to be delivered on a certain day and not on a Friday! I am disabled and had made arrangements for someone to come in and put up the new bed for me and they were not available Fridays. So you can guess what happened ! Yes they tried to deliver it on a Friday, with no prior warning whatsoever, and when I refused delivery because my old bed was still up, and taking up all our available room the driver was most ignorant. Not only that but they refused to take the bed upstairs for me ! Also whilst I was signing for the delivery the driver sat outside in the van with his finger on the horn. I telephoned after to complain but they were just not interested so I shall never use them again! As regards to customer service they just don't have any!”
Helpful Report
Posted 8 years ago
S
Verified Reviewer
“I had 3 orders order for over £1500, and all orders was delayed last one received after 2 month.Some items arrived dirty.Very poor service. Will never use again and not recommending to anyone .”
Helpful Report
Posted 8 years ago
Emma Hedley
Unverified Reviewer
“After owning a wonderfully comfortable Kaymed mattress for 10 years, we decided to purchase a Kaymed Signature Response Gel Pocket 2500 mattress and Athena divan base less than 4 years ago from Archers Sleep centre. A large factor in selecting Kaymed was my partners chronic back pain and my physical disabilities. After around 2 years, the bed began to sag despite rotating it as instructed. It wasn’t too bad at first but has become extremely uncomfortable for both me and my partner. The mattress has developed deep burrows causing my partner terrible neck pain. There’s a high ridge in the middle. When we’re lying in bed, we’re stuck in these dips where our torsos are, meaning we aren’t even lying flat, making for a very restless night and miserable morning. We finally contacted Archers who said they’d send a technician from Homeserve. Low and behold the technician arrived a week or 2 later with a lady he was training. To say this man was rude is an understatement. He had an aggressive manner, talked over me, and was very abrupt. When I asked what he thought of the mattress, before I’d even finished my sentence I was told to “wait until I’ve finished” As his assistant went to help him he barked “I told you to stay there” I was utterly gobsmacked at his attitude. He then proceeded to carry out his ‘test’ which involved dangling some thread and weights over the obvious dips, lying on the bed, checking the base etc. He then told me the grooves were down to natural settlement, and asked if I agreed. Of course, I didn’t, and still dont. As he was leaving my partner asked how it had went, I told him that apparently the mattress was fine. My partner tried asking the technician how this could be, only to be ignored as he stormed out of the house. We contacted Kaymed directly who said it was up to Archers to deal with. Of course, it’s now apparent that Archers never had any intention of honouring their warranty and that the decision was made before the technician arrived. This leaves us stuck with an expensive but useless bed that has caused us nothing but misery and discomfort. Shame on you Archers”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“If I could give -10000 I would. Booked a delivery slot for a Tuesday, took the day off work to be in. Delivery never turned up and no comms. Rang them and they had the wrong number so this was corrected and I was assured it would be with me the next day. So took another day off work to be in. No communication and no delivery on the Wednesday. I called again and they said they called and no answer, they had called the wrong number. Turns out my delivery still hadn’t left the warehouse. Assured it would come Thursday. Thursday comes and no calls… I call them AGAIN. Turns out they were still calling the wrong number when I questioned why they hadn’t emailed as a second port of call they said it’s not as personal…. Lol more personal then nothing at all?!?!? I was assured it would come Friday. Friday comes and I get a call to say it will be delivered between 11-1 YAY! 1pm comes and no bed… so I call AGAIN. I’m told it’s been delivered and signed for, it was at my billing address and nobody was home to sign so shouldn’t be left! I call to rectify and get nothing. I then check in with the other address and only 2 boxes are there out of 3. So I call archers AGAIN and they say there’s nothing they can do and they can try and get it to me on the Saturday….. so not only 2 days off work and 2 days having to work from home, but also sleeping on the floor for 4 days and 5 days late!!!!! A waste for my money never shop with them EVER.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“BEWARE BEWARE BEWARE ARCHERS CANCELLATION POLICY WHICH TAKES 20% FOR CANCELLED ORDER IF OVER 24 HOURS AFTER PURCHASE NOT POINTED OUT BY SALESPERSON WHEN PURCHASED AND IT DOESN'T MATTER YOUR MENTAL OR PHYSICAL STATE THEY COULDN'T CARE LESS PLEASE PLEASE PLEASE GO TO ANOTHER COMPANY SUCH AS AYRSHIRE DISCOUNT FURNITURE WHERE YOU WILL BE TREATED WITH CARE AND COMPASSION UNLIKE ARCHERS AND YOU WILL FIND IT'S MUCH CHEAPER IN CONCLUSION MY COUSIN WAS CHARGED OVER £200.00 FOR CANCELLED ORDER A PERSON WHO HAS MENTAL AND PHYSICAL ISSUES BUT ARCHERS COULD NOT HAVE CARED LESS PLEASE PLEASE DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE FLEECED BY EXPERTS WHO ARE ONLY INTERESTED IN YOUR MONEY 👹👹👹”
Helpful Report
Posted 2 years ago
Libby Webb
Unverified Reviewer
“Awful communication, 18+ week for a desk I ordered a desk back in July from Archers Sleepcentre. At the time of purchase, there was a 7-9 week wait for delivery - I was willing to wait this long as it was a desk I really liked and it wasn't available any sooner via another website. However, after 10 weeks I'd still heard nothing from the company so I got in touch only to be told it was now going to be additional 4 weeks. Having already waited 10 weeks it seemed silly to not wait the extra month so I swallowed it and hoped for no more delays. Unfortunately, those four weeks went by and I'd still heard nothing so after contacting the company AGAIN I was told the desk had been delayed further until October 31st. Miraculously, the desk actually came into stock on Halloween and I arranged delivery for Thursday 5th November. The day prior I received a text to confirm my delivery slot but on the morning of delivery I received another text to say the shipment hadn't arrived to the depot of the delivery company... Absolutely abysmal service, the lack of contact from Archers is frustrating to say the least and I honestly wouldn't not recommended them to even someone I disliked. Do yourselves a favour and pay a bit extra to get your furniture from someone more reliable. Will not be making the same mistake twice!”
Helpful Report
Posted 3 years ago
Chris
Unverified Reviewer
“Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their £70 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. Today Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. This company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. DO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!!”
Archers Sleepcentre 1 star review on 19th October 2020
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered a double bed from Archers Sleepcentre for my rental property in July. After ringing the store in Edinburgh, making sure the bed was in stock and that it could be installed in my property, the bed was ordered with an estimated delivery date in August. I was notified by my management agency in September that the bed had only been delivered and installed a few days earlier, 30 DAYS AFTER the expected delivery date. The bed had not been installed initially as the old bed was not dismantled (something I checked with the store could be done when I rang up), so my tenants had to spend money on tools to dismantle the frame and wait a month for their new bed. The communication from Archers and my management agency was apparently poor through this process. Understanding that misunderstandings can occur, I contacted Archers (once I was made aware of the situation) and spent AN HOUR on the online chat and explained the situation. I also requested compensation to reimburse the compensation I paid to my tenants for their troubles. The response from Archers (after having to wait a day after the conversation with the sales rep) was that they don't provide the service I was promised, and that there would be no compensation awarded. I will certainly not be using Archers again, and I would advise against using them if you need something delivered. The whole process was an utter shambles.”
Helpful Report
Posted 3 years ago
Sarah Agbokuma
Unverified Reviewer
“Archers staff in store are very helpful. However when it comes the delivery and telephone service that is another business. Ordered a bed and was sent an email asking to call in order to schedule delivery. I chose Monday and I even asked for a time slot and the person told me that they will call on the day. So I took Monday off, however, no one called and no one showed up. Called them in the afternoon, to be told that it wasn't scheduled and they will call on Tuesday morning to deliver. Tuesday, no call,so I called them again to be told (by Stuart) that I was sent a text in the morning which was not true. Then he later said, we got your number down incorrectly. It's very frustrating. Cancelled the order as to me it seemed like they just don't care.”
Helpful Report
Posted 4 years ago
Tan
Unverified Reviewer
“Probably one of the worst customer experiences I have ever had. I understand companies make mistakes but Archers were something else. Sent a faulty TV bed ok so no biggie there just replace it right NO.. Archers wanted me to dismantle the bed and then lug the bed down 3 stories to have just the part replaced ok so it was hassle as I live on the 3rd floor and paid to have it assembled. I then had to get someone to disassemble the bed take it down and wait for Archers to send me the right part which wasn't faulty. Archers managed to send the part wrong on 6 occasions whats worse was all those 6 times i had to take time off work to wait for the part which was bulky and could not be sent to my workplace. What made it worse was the arrogance of David Reid who works at Archers sleep centre he at no point was helpful and in the end got fed up helping and fobbed me off to their suppliers who incidentally are lpdfurniture yep that's where Archers buy their furniture from. If I was the owner of Archers I would be quite miffed that one of the employees has revealed the companies suppliers to a customer but Hey David were all not cut out for this customer service business are we? At no point did you offer an apology or even a gesture if goodwill you were rude and abrupt and thats the reason for this review!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Waited all day on Friday for a delivery and then told that it would then be Monday when it did not appear on the Friday night. Another day that I'm expected to take off work due to their error. Shocking service”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Avoid this company. Hugely stressful shopping experience. You’ll pick your delivery day of choice and it’ll seem easy - but be warned, this is unlikely to happen, and then you’ll go down a wormhole of missed delivery dates, long days spent waiting and long hours spent complaining/trying to sort it on the phone and by email to head office with the worst customer service. After they delivered the wrong item on the first delivery day, you’d think head office would prioritise my delivery, but they had me waiting in/taking the day off work on a further 2 days 9-6pm will th still no delivery showing up and getting massively messed about. Only after a lot of complaints in writing and verbally did they finally arrange delivery on a 4th day of waiting, completely messing up our work and childcare schedules and lives. Head office treat you like they’re doing you a favour, are full of excuses and woes about their courier and try to shift blame, the three staff (David, Stuart and manager Dean) constantly contradict each other by saying the opposite thing, and Dean, bless him, went as far as to say Archers did not offer a bed frame assembly service, when I asked for this upgrade as part of compensation for messing me about so much. I was staring at the page on the archers website that offered this service. A manager that doesn’t know what services his company offers? I think not. Just a sales snake in disguise as a manager who’s main job is to undermine the very value of good customer service. We did eventually get the bed on day 4 and it got assembled, and we got a discount off the mattress, but to get this compensation did not come without huge stress and long time consuming stressful phone calls - essentially a test of your tenacity. If you’re up for that, Archers is your company! Id rather have just had the first mishap rectified immediately and delivered on the 2nd day of waiting. A very sad company, with terrible policies, and a lack of honest, decent customer service. Overall a very sad, frustrating and stressful experience. We are about to buy two new double mattresses and two new children’s beds, suffice to say we will not be using Archers. I have already actively told several friends about this experience. I hope the news travels of their terrible service. Archers don’t deserve to be trading in their current state.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“It was terrible from start to finish - placed order online no confirmation after ringing 3 times mattress arrived without any trouble but the bed was a different story didn't inform us when it was coming luckily we were in when it arrived act able and chairs set and no bed frame! Got my name on another order someone got my bed frame rang bed firm up no apology but said bed would arrive soon (no date given ) after numerous phone calls bed arrived with headboard damaged - another round of phone calls followed eventually replacement headboard arrived along with a replacement bed (which we didn't accept)the delivery men also asked me to hand over the table and chairs which I did not have The firm just needs to train it's staff to be more organised and also how to deal with complaints in a sympathetic manner Will.not be be using this company again It was a bad experience and should not have happened Never did get my purchase confirmation!!!”
Helpful Report
Posted 6 years ago
Archers Sleepcentre is rated 2.1 based on 106 reviews
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