Avoid this company. Hugely stressful shopping experience. You’ll pick your delivery day of choice and it’ll seem easy - but be warned, this is unlikely to happen, and then you’ll go down a wormhole of missed delivery dates, long days spent waiting and long hours spent complaining/trying to sort it on the phone and by email to head office with the worst customer service. After they delivered the wrong item on the first delivery day, you’d think head office would prioritise my delivery, but they had me waiting in/taking the day off work on a further 2 days 9-6pm will th still no delivery showing up and getting massively messed about. Only after a lot of complaints in writing and verbally did they finally arrange delivery on a 4th day of waiting, completely messing up our work and childcare schedules and lives. Head office treat you like they’re doing you a favour, are full of excuses and woes about their courier and try to shift blame, the three staff (David, Stuart and manager Dean) constantly contradict each other by saying the opposite thing, and Dean, bless him, went as far as to say Archers did not offer a bed frame assembly service, when I asked for this upgrade as part of compensation for messing me about so much. I was staring at the page on the archers website that offered this service. A manager that doesn’t know what services his company offers? I think not. Just a sales snake in disguise as a manager who’s main job is to undermine the very value of good customer service. We did eventually get the bed on day 4 and it got assembled, and we got a discount off the mattress, but to get this compensation did not come without huge stress and long time consuming stressful phone calls - essentially a test of your tenacity. If you’re up for that, Archers is your company! Id rather have just had the first mishap rectified immediately and delivered on the 2nd day of waiting. A very sad company, with terrible policies, and a lack of honest, decent customer service. Overall a very sad, frustrating and stressful experience. We are about to buy two new double mattresses and two new children’s beds, suffice to say we will not be using Archers. I have already actively told several friends about this experience. I hope the news travels of their terrible service. Archers don’t deserve to be trading in their current state.