DO NOT ORDER ONLINE!!!!!! DO NOT SUPPORT THIS BUSINESS!!! Bought Harry Potter Hogwarts hoodie!!!! Description clearly states it has Kangaroo pocket. Sure enough when it shows up it DOES NOT!!!! Calling customer service for 5th day in a row, no answer!!! oh, today I got a new one, when I pressed 9, for English I was told it is not a correct choice!!!! i call the store, yes, I can take it back,but they only issue credit on a gift card!!! (The girl at Park Royal store was super nice and apologetic. I feel sorry that she works there, because I am sure peoples complains must be endless) I do not want credit, I would like money back since you sold me an item that is not what it is supposed to be. If I return by mail, I have to pay for shipping and they take $5 for restocking fee!!!! Absolute joke!!! Also skirt for my daughter shows up with tag thru the zipper, so it cannot be zipped up before cutting the tag. Good luck trying that on if you want to make sure it fits. I am glad I am only out fifty dollars, and not much more. THIS WHOLE EXPERIENCE IS ABSOLUT DISSAPOINTMENT. STAY AWAY AND SPEND YOUR MONEY ELSWHERE!!!