How I wish I could take away 3/4th of that single star that I am so reluctantly putting up for this messed up set up they call Arden-BMW... Avoid this Service Centre if you don't want to be conned ! Most unprofessional, misleading, disappointing and dishonest BMW service centre experience ever. My 7-seater car was booked in for just a 1 day job involving a BMW part recall inspection + recalled part replacement. This booking was made a month in advance. In lieu of my car, I was given a tiny four seater 'courtesy (replacement) car' from Enterprise car rental; rental cost of which was to be borne by Arden-BMW Tunbridge Wells. My car's recall related parts replacement job (which initially was to be completed within a day's time was finally completed after 9 days as the replacement part was not in stock and supposedly coming in all the way from Germany, I was told) with no prior intimation or communication to me for first 4-5 days of taking my car in (while all my desperate calls to contact Arden-BMW were only ending up in their voicemail which were never returned)! The most disgusting part of this whole ordeal was that despite of the complete job completion related delays being caused purely by Arden-BMW's inefficiency and poor planning (on part availability delays even though they had 1 month lead time to plan on these parts availability from the time of my service booking) and for no fault of mine - and inspite of me telling them clearly that I should not be expected to pay for the Enterprise rental car for delays caused by them; Arden-BMW Tunbridge Wells had the audacity of 'authorising' Enterprise car rental company to charge my card with replacement car's rental for the entire duration of the delay that Arden-BMW had caused and that too without any prior communication to Or an agreement with me! Would it be unfair to call these Arden-BMW, Tunbridge Wells guys a bunch of cheats? I wonder... Have never seen a setup being run so unethically and in most unprofessional manner... Take my advise - Steer clear off them at all costs!!! Strongly NOT Recommended!