“So I had a letter from BMW saying my 3 series needed the airbag fixed on a vehicle recall, I proceeded to book my car into Arden. Lady was nice booked it in for 2 weeks time, 2 weeks later I phone up the evening before the appointment to confirm the times, and lucky I did as they said sorry we don't have the parts don't bother coming in it wont get done! I booked time off of work which cost me money for that appointment to which the manger responded "sorry nothing I can do" no compensation or anything, why didn't they contact me sooner? Well apparently they missed a digit on my mobile number and spelt my email address wrong (its a simple email address) - pretty convenient, customer service is a joke avoid at all costs go a little further afield!”
“How I wish I could take away 3/4th of that single star that I am so reluctantly putting up for this messed up set up they call Arden-BMW...
Avoid this Service Centre if you don't want to be conned !
Most unprofessional, misleading, disappointing and dishonest BMW service centre experience ever.
My 7-seater car was booked in for just a 1 day job involving a BMW part recall inspection + recalled part replacement.
This booking was made a month in advance.
In lieu of my car, I was given a tiny four seater 'courtesy (replacement) car' from Enterprise car rental; rental cost of which was to be borne by Arden-BMW Tunbridge Wells.
My car's recall related parts replacement job (which initially was to be completed within a day's time was finally completed after 9 days as the replacement part was not in stock and supposedly coming in all the way from Germany, I was told) with no prior intimation or communication to me for first 4-5 days of taking my car in (while all my desperate calls to contact Arden-BMW were only ending up in their voicemail which were never returned)!
The most disgusting part of this whole ordeal was that despite of the complete job completion related delays being caused purely by Arden-BMW's inefficiency and poor planning (on part availability delays even though they had 1 month lead time to plan on these parts availability from the time of my service booking) and for no fault of mine - and inspite of me telling them clearly that I should not be expected to pay for the Enterprise rental car for delays caused by them; Arden-BMW Tunbridge Wells had the audacity of 'authorising' Enterprise car rental company to charge my card with replacement car's rental for the entire duration of the delay that Arden-BMW had caused and that too without any prior communication to Or an agreement with me!
Would it be unfair to call these Arden-BMW, Tunbridge Wells guys a bunch of cheats? I wonder...
Have never seen a setup being run so unethically and in most unprofessional manner...
Take my advise - Steer clear off them at all costs!!!
Strongly NOT Recommended!”
“Piers was super to deal with and the whole team made it a dream purchase. I’ve never bought a new car before but they took time to find me the right one, great communication throughout and I will definitely be back to them. Zero pressure, just honest brilliant advice. Thanks guys, and especially Piers who found my dream new car!”
“This dealership took over Cooper BMW in Tunbridge Wells from where I bought my bike. I’ve had the bike serviced there every year since 2015 and received excellent service. Took my bike to Arden today for a service at 21,500 miles. I explained that the bike was slightly unusual in that it had a new engine/gearbox at 8800 miles so the normal service schedule was not appropriate and asked that it be serviced as required. All in a days work for the previous dealers. Left the bike at 09.15 and said that I was waiting for it. Went back at 12:45 to be told bike would not be ready until 14:00! In actual fact bike was completed at 13:15. Was presented with a bill for £650!! Didn’t argue the toss as I had a 50 mile journey to get home. The bike had not been washed. Coppers always did this. On the way home I noticed that the tyre pressures were low. (I’d deliberately left them slightly under inflated). Clearly tyres had not been checked. On arriving home I checked my bill. I’d been charged for 5 litres of bevel oil SAE 75W-90 GL-5 at £29 per litre - £145 in total. The capacity of the bevel drive is 180ml. The overpayment has been refunded, but the whole experience has left me feeling that this dealership is sloppy, does not pay attention to detail and does really care about its customers. I won’t be using them again”
