So I had a letter from BMW saying my 3 series needed the airbag fixed on a vehicle recall, I proceeded to book my car into Arden. Lady was nice booked it in for 2 weeks time, 2 weeks later I phone up the evening before the appointment to confirm the times, and lucky I did as they said sorry we don't have the parts don't bother coming in it wont get done! I booked time off of work which cost me money for that appointment to which the manger responded "sorry nothing I can do" no compensation or anything, why didn't they contact me sooner? Well apparently they missed a digit on my mobile number and spelt my email address wrong (its a simple email address) - pretty convenient, customer service is a joke avoid at all costs go a little further afield!