This dealership took over Cooper BMW in Tunbridge Wells from where I bought my bike. I’ve had the bike serviced there every year since 2015 and received excellent service. Took my bike to Arden today for a service at 21,500 miles. I explained that the bike was slightly unusual in that it had a new engine/gearbox at 8800 miles so the normal service schedule was not appropriate and asked that it be serviced as required. All in a days work for the previous dealers. Left the bike at 09.15 and said that I was waiting for it. Went back at 12:45 to be told bike would not be ready until 14:00! In actual fact bike was completed at 13:15. Was presented with a bill for £650!! Didn’t argue the toss as I had a 50 mile journey to get home. The bike had not been washed. Coppers always did this. On the way home I noticed that the tyre pressures were low. (I’d deliberately left them slightly under inflated). Clearly tyres had not been checked. On arriving home I checked my bill. I’d been charged for 5 litres of bevel oil SAE 75W-90 GL-5 at £29 per litre - £145 in total. The capacity of the bevel drive is 180ml. The overpayment has been refunded, but the whole experience has left me feeling that this dealership is sloppy, does not pay attention to detail and does really care about its customers. I won’t be using them again
5 months ago
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