I ordered a Christmas tree skirt online from Arhaus and it took several weeks to arrive. The communication via email regarding my order was so minimal I thought the store was actually a scam. I reached out to their customer service team to receive a response a few days later and when I emailed them back I got an automated response from that particular team member stating that she would be out of the office until after the holiday… I did end up receiving the tree skirt 5 days before Christmas and I liked it but the experience ordering from them was so poor that I wouldn’t ever do it again.