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Arhaus Reviews

1.5 Rating 115 Reviews
10 %
of reviewers recommend Arhaus
1.5
Based on 115 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5

Write Your review

Arhaus 5 star review on 5th May 2025
Mike Arnold
Arhaus 1 star review on 11th April 2025
Jane Sampson
Arhaus 1 star review on 11th April 2025
Jane Sampson
Arhaus 1 star review on 8th December 2024
Anonymous
Arhaus 1 star review on 23rd July 2024
JOAN M SWEENEY
Arhaus 1 star review on 23rd July 2024
JOAN M SWEENEY
Arhaus 1 star review on 29th June 2024
Wendy
Anonymous
Anonymous  // 01/01/2019
The quality of the couch is horrible. With little usage on a $19,000 couch looks worn out a littleover a year. I hope other people see this post and don't make the mistake i did. I had my ashley furniture for 15 years and still looks great. I passed it down to my kids. I don't recommend arhaus couches.
Helpful Report
Posted 1 week ago
Don't waste your money at this store. I purchased several pieces of furniture in late April at Arhaus store in Winter Park. Initial delivery was mid June. They made me pay the full balance to get part of the delivery by the end of the month, even though some furniture was delayed would only be delivered by the end of July. Today I learned that the expected June delivery is not happening. Nobody called me - I learned because I contacted the distribution center. So unprofessional. Total lack of communication and respect. Run away from this store!
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Posted 2 weeks ago
Absolutely the worst company and over priced furniture. We have waited over a year for our furniture! Promised several times it would be delivered all at once. An entire year later they still couldn’t do it. I’m sending everything back and shopping elsewhere! This company is a complete disaster and beyond disappointing! Do not buy from here you will regret it! This company is not sorry I had several bad experience's!
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Posted 3 weeks ago
I purchased a dining table on January 19th. I was told that the estimated delivery date would be mid April. It is now June 24th. No one from Arhaus ever reaches out. I call each month and am told the middle to the end of the next month. The customer service rep is clearly guessing and that is the standard response. I loved the appearance of the table but after reading the reviews, I'm questioning the quality. I plan to visit the store this weekend to cancel and get my money refunded.
Helpful Report
Posted 3 weeks ago
I called to replace a bench that cracked. They were great on the phone. I went to the store and was basically ignored. I ordered furniture from Ethan Allen and while moving the dining room furniture that's less than two years old I noticed a tag the said made in China. They told me that the furniture was made in North Carolina. I will never purchase furniture from them again. I'm using as a very expensive Lego table in the basement. Additionally, I didn't bother them that my cocktail table less than two years old has rips already. The quality is just awful on the items I purchased.
Arhaus 1 star review on 22nd June 2025 Arhaus 1 star review on 22nd June 2025
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Posted 3 weeks ago
Ordered an item online. Received item broken. It was packaged poorly for starters. Called to get it exchanged and lady said I would have to pay for a new one then get a refund when they receive damaged one. Went round and round with no resolution. Why would I want to pay for another one then get a replacement. Told her I would send damaged back then they could send a replacement but no would not do that either. Said they will still have to refund and I would have to buy it again. Well that almost 20k in furniture my wife and I was planning on buying is going to another company that cares. Very poor customer service.
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Posted 3 weeks ago
The furniture I purchased is fine; however, I was told the dining chairs I purchased were in stock in the warehouse and It took nearly 4 months to deliver. The delivery date kept being pushed back, over and over. I called several times, the sales rep never called back like they said she would. I finally refused to hang up until they got her, but she didn't do anything about the situation anyway. 4 months for delivery when something is in stock is unacceptable. Will never buy from Arhaus again.
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Posted 3 weeks ago
Do not purchas any furniture from Arhaus! I would have given Arhaus a "0" star if I could! They misrepresent what they have on the sales floor then what is delivered, and no one at any level will work with you to correct the problem. In fact, I was told it was my fault because I should have seen it on-line and knew the color would vary even though I was shopping in the store. I wish I had read the reviews prior to visiting and purchasing an expensive piece of furniture from Arhaus. Stay away from this store, you're going to be very disappointed. The delivery persons did not wear white gloves, as well as, more than 3 hours later than the window time given. I wanted to include a picture, but it will not let me download the pictures to show what they wanted to give me. Go figure!
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Posted 1 month ago
Absolutely awful customer service. I’d stay away from this company. I decorated a full condo with their furniture. The dining table had flaws on all three attempts to deliver it; the wrong table came, the right table had a cracked base and the their table developed a flaw on the top. It has been an 18 month effort to get an unflawed table. Their delivery system is separate from the furniture store, and they canceled twice on the day of delivery when we had arranged to be home. Then they repeatedly call to reschedule, even after I already rescheduled. They also delivered the wrong rugs that I had purchased. I would go elsewhere for your needs.
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Posted 1 month ago
This is a review for Arhaus as a company and not our local retail store. Unless you are buying a product that is in stock at the local retail store or sitting in their distribution center, do not trust anything they say about delivery times. We are currently waiting seven months for a product that was promised to be in stock and would be delivered when we moved into our new home which was two months after the order date. Product was paid in full on November 10, 2024. We have been given at least four different dates of when this product will arrive. We are still waiting…. We have been told that the product would be ready to be delivered early April 2025, April 13, 2025, at the latest May 31, 2025 and today they have told us at the earliest time that the product would be in stock in the United States will be June 10 2025. The product was ordered on November 10, 2024. This is for side dining chairs. We have spent a significant amount of money furnishing our new home with Arhaus furniture and I will never do business with this company in the future. For what we have received so far, the quality of the product is good but this company is highly unethical and will tell you anything to try to appease you. Again, unless this is a product that is in stock at your local store or guaranteed to be sitting at your local distribution center, I would not purchase from this company.
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Posted 2 months ago
My husband and I spent over $25,000 at Arhaus and have never been more disappointed. The couch is pilling like no other couch I’ve ever had. The cousins look like they’re 10 years old instead of 2. I would not recommend this store when I complained it was like oh well. Buyers beware
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Posted 2 months ago
Have a lot of furniture purchased in the past totally beautiful. Stopped there yesterday total Ly disappointed. Looked like “cabin in the woods” Don’t know the style your trying to put out there all brown dismal looking pieces all looking the same. Also walking in the store someone yelling from across the store telling us the items on the table were 3o%off. Never thought a store i used to love changed so much. will never stop there again.
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Posted 2 months ago
We purchased furniture and were given a realistic delivery time window. The store kept us updated once the confirmation our pieces were all here. The delivery service was exceptional. Setting up each piece , inspecting the pieces, and making sure each piece was situated in the room the way I wanted it. I was afraid after reading all the reviews as I had already purchased my pieces. I believe it has been difficult since Covid to truly predict products availability and I understand delays. The company was always kind and respectful, I will let people know how my pieces hold up with time
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Posted 2 months ago
I received two Hurley chairs that were not made straight...they told me I would get a discount. Now absolutely no one will answer emails. Horrible customer service and their products are not of good quality. They are extremely overpriced! I would go back to RH for much better quality.
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Posted 2 months ago
The Team at Arhaus did a great job helping me Decorate my new house and even showed up at my house during delivery! So professional and talented and great furniture. Best in class!
Arhaus 5 star review on 5th May 2025
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Posted 2 months ago
I had a great experience with Arhaus a few years ago, but this latest purchase has been an absolute disaster from start to (hopefully soon) finish. The first salesperson I worked with was disorganized and difficult to follow, which made the process frustrating right out of the gate. When I asked for a different sales rep, the next one seemed more interested in pushing the sale through than actually helping me. I was told the couch would be delivered in 6–8 weeks. That timeline came and went with no update. I had to call the store myself, only to be told there was another 4-week delay. Not once did anyone proactively reach out. Trying to get help through Arhaus concierge was equally disappointing. Despite claiming a 48-hour response time, it routinely took a week or more to get even a basic reply—if they responded at all. By week 12, I still hadn’t heard anything. I had to call again, only to find out there was yet another delay. Only after that call did customer service finally respond and offer less than a 10% reimbursement—as if that makes up for the complete lack of service and accountability. Weeks later, I checked the order status myself and found it had moved into delivery prep. No email. No phone call. Nothing. Just another task for me to chase down. I had to call and pay the delivery balance, and now I’m waiting again for a scheduling call. At this point, I have zero confidence that I’ll receive my furniture within the next two weeks. If it does finally show up, that will make it a full 16 weeks—twice the delivery window I was promised. This experience has been marked by poor communication, broken promises, and customer service that borders on non-existent. Arhaus has clearly lost sight of what it means to support customers post-sale. I won’t be shopping here again, and I’ll actively discourage others from doing so.
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Posted 2 months ago
I received a damaged piece of furniture and it was extremely difficult to get ahold of someone on the phone. Once I did, it was a month process to get the return set up for a refund. Awful customer service!
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Posted 2 months ago
It has been 7 years and Arhaus still hasn’t resolved my issue with a refund for a 1500$ coffee table that was delivered unassembled and they refused to assemble it. I bought 16 dinner chairs that they shipped without wrapping them so I had to return 12 that broke in shipping. I bought an easy chair that looked like it was upholstered by a child and they “fixed” it and it is still a mess. Do not buy anything from Arhaus!
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Posted 3 months ago
Do NOT buy a rug from Arhaus. We bought a performance rug that we were told is indoor/outdoor and we can power wash. We haven’t had the rug 3weeks and the loops are coming out. I’ve had rugs for over 50 years and this is by far the most expensive yet cheapest. I was told to read the fine print, which clearly states I can’t use a beater brush vacuum, which is what everyone owns. They are replacing the rug, but clearly is going to happen again.
Arhaus 1 star review on 11th April 2025 Arhaus 1 star review on 11th April 2025
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Posted 3 months ago
Bad service! BEWARE… Worry Free Warranty is a total Scam! No one calls you back. Very shady! So sad!
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Posted 3 months ago
Arhaus is rated 1.5 based on 115 reviews