Arhaus Reviews

Name: Arhaus
Rating: 1.53

1.5 Rating 121 Reviews

10 %

of reviewers recommend Arhaus

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1.5

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Mike Arnold

Jane Sampson

"Please DO NOT purchase ANYTHING from Arhaus. In April, 2024, we purchased a couch and a chair from Arhaus, spending a total of $7000. When the furniture arrived, there was entirely too much fabric on the couch and chair causing it to looked wrinkled and old. We called the Customer Care line. Their solution was to send out a tech. This tech showed up with a hand held steam cleaner you could buy from Target. The hopes were to \u2018shrink\u2019 the fabric. Needless to say, this did not work. They then offered to send new \u2018inserts\u2019 to the cushions. We waited another 8 weeks for them to arrive only for them to send the wrong inserts. They did not fit our couch. They finally agreed to replace the furniture as they insinuated that it was our fault because we \u2018picked the wrong fabric\u2019 for this couch. They were so happy to do the \u2018favor\u2019 for us. Arhaus never took responsibility for their terrible craftsmanship. We changed fabrics and reordered the furniture. We waited another 8 weeks. When the new couch arrived, it was damaged. The new couch was wrinkled again and the chair was a different fabric than the couch. When we called the customer care number, they had the audacity to question why we wanted the couch to match the chair. They told us that the correct chair must be in the warehouse. The manager at the Towson store said that WE must be mistaken because \u201cwe would never do that.\u201d I assured her the they did, in fact, ship two prices that do not match. I asked them to call the warehouse to ask if our chair was there and was told by both the rep and her supervisor that it was against company policy to contact the warehouse via phone. They said that they would have to email the warehouse and that it may take up to 14 days to get a reply. We finally asked for a refund. The refund arrived 2 weeks after the furniture was picked up only to be $300 short. I called the Customer Care line again and they indicated that I would have to go through the store showroom. I have left 3 messages with the store over the last 4 days and have yet to receive a call back. It\u2019s been 7 months, and I don\u2019t have a couch. Arhaus is awful - absolutely awful. Avoid this store at all costs."

Arhaus 1 star review on 8th December 2024

Anonymous

JOAN M SWEENEY

Wendy

Anonymous

Anonymous // 01/01/2019

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“The Team at Arhaus did a great job helping me Decorate my new house and even showed up at my house during delivery! So professional and talented and great furniture. Best in class!”

Helpful Report

Posted 5 months ago

“I had a great experience with Arhaus a few years ago, but this latest purchase has been an absolute disaster from start to (hopefully soon) finish. The first salesperson I worked with was disorganized and difficult to follow, which made the process frustrating right out of the gate. When I asked for a different sales rep, the next one seemed more interested in pushing the sale through than actually helping me. I was told the couch would be delivered in 6–8 weeks. That timeline came and went with no update. I had to call the store myself, only to be told there was another 4-week delay. Not once did anyone proactively reach out. Trying to get help through Arhaus concierge was equally disappointing. Despite claiming a 48-hour response time, it routinely took a week or more to get even a basic reply—if they responded at all. By week 12, I still hadn’t heard anything. I had to call again, only to find out there was yet another delay. Only after that call did customer service finally respond and offer less than a 10% reimbursement—as if that makes up for the complete lack of service and accountability. Weeks later, I checked the order status myself and found it had moved into delivery prep. No email. No phone call. Nothing. Just another task for me to chase down. I had to call and pay the delivery balance, and now I’m waiting again for a scheduling call. At this point, I have zero confidence that I’ll receive my furniture within the next two weeks. If it does finally show up, that will make it a full 16 weeks—twice the delivery window I was promised. This experience has been marked by poor communication, broken promises, and customer service that borders on non-existent. Arhaus has clearly lost sight of what it means to support customers post-sale. I won’t be shopping here again, and I’ll actively discourage others from doing so.”

Helpful Report

Posted 5 months ago

“I received a damaged piece of furniture and it was extremely difficult to get ahold of someone on the phone. Once I did, it was a month process to get the return set up for a refund. Awful customer service!”

Helpful Report

Posted 5 months ago

“It has been 7 years and Arhaus still hasn’t resolved my issue with a refund for a 1500$ coffee table that was delivered unassembled and they refused to assemble it. I bought 16 dinner chairs that they shipped without wrapping them so I had to return 12 that broke in shipping. I bought an easy chair that looked like it was upholstered by a child and they “fixed” it and it is still a mess. Do not buy anything from Arhaus!”

Helpful Report

Posted 6 months ago

“Do NOT buy a rug from Arhaus. We bought a performance rug that we were told is indoor/outdoor and we can power wash. We haven’t had the rug 3weeks and the loops are coming out. I’ve had rugs for over 50 years and this is by far the most expensive yet cheapest. I was told to read the fine print, which clearly states I can’t use a beater brush vacuum, which is what everyone owns. They are replacing the rug, but clearly is going to happen again.”

Helpful Report

Posted 6 months ago

“Bad service! BEWARE… Worry Free Warranty is a total Scam! No one calls you back. Very shady! So sad!”

Helpful Report

Posted 6 months ago

“Nice shopping experience but once the order was placed, all communication stopped. We were told that everything was in stock for our order that as placed on 1/31/25 and it should all be delivered by mid to late February. In late February we called and were told that mid March at the latest. Called the store on 3/22/25 and was told April 7th but not everything was in stock so could be later. We asked to be updated from the store about the delivery but the only time the store called, was to collect the remaining payment. We cancelled the order as we don't have faith that the order would be delivered at all.”

Helpful Report

Posted 6 months ago

“Terrible Experience – Would Never Shop Here Again I wish I could give zero stars for the experience I’ve had with Arhaus. Last May, we ordered a very expensive marble table and were told it would arrive in three months. Instead, it took six months—and when it finally arrived, it was completely broken and damaged. Arhaus took it back but did absolutely nothing to apologize for the massive inconvenience. They then promised a replacement within four months, but six months later, when it finally arrived, it was broken again. After waiting well over a year, we still don’t have the table we paid for. On top of that, the customer service has been awful—rude, dismissive, and unwilling to offer any meaningful resolution. This has been a frustrating, disappointing, and expensive ordeal, and I would never shop at Arhaus again. If you're considering making a purchase, especially something high-end, beware. The lack of care, delays, and poor customer service are not worth it.”

Helpful Report

Posted 7 months ago

“Ordered our furniture I October, was told it would be here by the end of January it is now March and we still have not received all our furniture. Was sent a delivery date of March 12th and called to see when we are receiving it and now they say they don’t know where it’s at. No phone calls without our constant contact. Terrible customer service. Coffee table is not balanced was suppose to order a new one but never did. But of coarse they want their money before delivering it. Very disappointing for the amount of money we spent and still waiting with no answers.”

Helpful Report

Posted 7 months ago

“Placemats took over two weeks to be delivered and arrived with one missing. 12 minutes to reach someone to get an RMA. The return label arrived with someone else's information. After receiving my return, Arhaus hasn't provided any updates in 10 days.”

Helpful Report

Posted 7 months ago

“Beautiful, well-made, expensive furniture. Absolutely the worst delivery practices! In January I purchased a leather sofa,, round table with eight chairs, and two Fisher chairs. The sofa was a floor sample, so delivery was no problem. I was told that my table and chairs would be in the second or third week in February. After reaching out to them multiple times I found out today that they will not be delivered until the middle of March. I was told the fisher chairs would not be delivered until the end of March or beginning of April. That too was a lie. It seems as though they will not be delivered until the middle of May. They use a third-party delivery service, which automatically puts at least one extra week onto delivery time. The manager said that she would give me 5% off of the fisher chairs. I don’t really think that’s enough compensation. Very frustrated with all of this. I do not think I will be buying any other furniture from Arhaus”

Helpful Report

Posted 7 months ago

“Purchased a coffee table from Arhaus. Within a year, the wood completely began to fall off and peel. Contacted Arhaus multiple times and each time they said that it was wear and tear. I showed them on multiple occasions that the wood trim around the coffee table was completely peeling off of the table. Horrible customer service and even worse product service . They claim to have a five-year warranty on their products and provide quality, upscale furniture, but that is not the case.”

Helpful Report

Posted 7 months ago

“We retired moved house,decided on new furniture, our nephew recommed Arhaus,great experiance,Gisele was wonderful, patient understanding what our needs where. We purchased sofa,arm chairs ottoman and coushions Took about 6 weeks to deliver but that's what we were told. After about 3weeks both my husband and l developer back ache from sitting on sofa,we were very worried, we had spent a great deal of cash. We went back to the store explained to Giselle she assured us not to worry we can solve this,and did immediately, we are keeping our original purchase while we wait for replacement furniture.we weeks 6 weeks, Thank you Giselle thank you Arhaus. This is exactly what customer service is all about.”

Helpful Report

Posted 7 months ago

“I have spent 10 of thousands of dollars with this company. It is their go to practice to sell you a 5 yr warranty with any furniture, rug ext. that you buy. At the time you think, um that's a good idea. Twice, within 2 years of purchase, I have submitted a claim. The first was for stained fabric and the most recent was for upholstery that has come undone on a 2 year old chair that sits in the corner of the living room. Both times the warranty company says, nope we are not repairing/addressing this claim. You can only communicate through email and it stinks. BUYER BEWARE THEY CHARGE A FORTUNE AND DO NOT TAKE CARE OF THE CUSTOMER AFTER THE SALE IS COMPLETE.”

Helpful Report

Posted 8 months ago

“Very very disappointed experiences for both the product and the services from Arhaus. The bed we purchased is basically a steel structure and was not as they described as wood on their website, even not a single word mentioned for the steel structures. Except the side plates, the lags, the canopy were all coming as steels, which is cheating customers, and Arhaus is dishonest. The customer service is extremely poor. No communications and no response when call them or left messages.”

Helpful Report

Posted 8 months ago

“I will never ever buy anything else from Arhaus. Ordered “stock” dining chairs and after almost 6 months still do not have them No explanation , nothing just “we’ll check we’ll check oh this is so unusaual” such BS if you can’t explain to a customer what a delay in their supply chain is you shouldn’t be in business”

Helpful Report

Posted 8 months ago

“I would like to review Arhaus: I’m extremely frustrated with my recent experience with Arhaus. I reached out for a price adjustment on an item I purchased on October 21st. I paid $4,399 for the item, only to find that it’s now listed at $3,079—a staggering difference of $1,320 plus tax. I received the item on December 17th and emailed the Arhaus team on December 30th, but I never got a response. I followed up the email and wasted over an hour on the phone with various Arhaus customer service representatives. It was a very disappointing experience. I was informed about a 50% penalty for restocking if I decided to return the bench, but I’m not looking to return it; I just want to pay the price that others are currently paying. As a loyal customer, I think it’s only fair to request a refund for the price difference, including tax. I reached out within 14 days of delivery, and I feel like my concerns are being ignored. I hope Arhaus can improve their customer service and address price adjustments more fairly.”

Helpful Report

Posted 9 months ago

“DO NOT shop at Arhaus, they have the absolute worst customer service. My wife and I have spent so much money here and we even convinced our parents to get a coburn motion couch worth over $10k from them. Everything is great until you have an issue, then they are the most arrogant and unhelpful company you can ever imagine. My parents sat physically on a couch in their demo room at the store and ordered it because it was comfortable. The couch gets delivered and it is significantly less comfortable than the one they tested in the store (same exact couch model). We called and complained and asked for a resolution/return and all they could say is the couch can't be returned and we are out of luck! They didn't offer any alternative resolution and the person on the phone was very condescending and illogical. He was saying "oh well the couch in the store is more maintained so it's expected to be more comfortable." We bought the couch just a few months ago, it hasn't even been a year so that makes ZERO sense! I am still stunned that they didn't care about the quality of their furniture not being up to par and just flat out refused to offer any sort of resolution or help. I will never shop with them again because I'd rather spend my hard earned money with a business that values me as a customer and cares about my overall experience and is committed to making things right when issues arise.”

Helpful Report

Posted 9 months ago

“Purchased two chairs and worry free protection. Been trying for weeks to get someone at worry free protection to submit a claim. Cannot leave a message, no one answers phone. Arhaus is of no help. Do not waste your money!”

Helpful Report

Posted 9 months ago

“Purchased Italian made hand painted kitchen table about 4 years ago. The entire top is chipping, Arhaus would not send anyone out to repair, no touch up kit, no response back from manufacturer. Having a refinishing company pick up and refinish. I will NEVER purchase from them again, terrible customer service and definitely question the quality of their merchandise!”

Helpful Report

Posted 9 months ago

Arhaus is rated 1.5 based on 121 reviews