Arhaus Reviews

"The Team at Arhaus did a great job helping me Decorate my new house and even showed up at my house during delivery! So professional and talented and great furniture. Best in class!"

"Do NOT buy a rug from Arhaus. We bought a performance rug that we were told is indoor\/outdoor and we can power wash. We haven\u2019t had the rug 3weeks and the loops are coming out. I\u2019ve had rugs for over 50 years and this is by far the most expensive yet cheapest. I was told to read the fine print, which clearly states I can\u2019t use a beater brush vacuum, which is what everyone owns. They are replacing the rug, but clearly is going to happen again."

"Do NOT buy a rug from Arhaus. We bought a performance rug that we were told is indoor\/outdoor and we can power wash. We haven\u2019t had the rug 3weeks and the loops are coming out. I\u2019ve had rugs for over 50 years and this is by far the most expensive yet cheapest. I was told to read the fine print, which clearly states I can\u2019t use a beater brush vacuum, which is what everyone owns. They are replacing the rug, but clearly is going to happen again."

"Please DO NOT purchase ANYTHING from Arhaus. In April, 2024, we purchased a couch and a chair from Arhaus, spending a total of $7000. When the furniture arrived, there was entirely too much fabric on the couch and chair causing it to looked wrinkled and old. We called the Customer Care line. Their solution was to send out a tech. This tech showed up with a hand held steam cleaner you could buy from Target. The hopes were to \u2018shrink\u2019 the fabric. Needless to say, this did not work. They then offered to send new \u2018inserts\u2019 to the cushions. We waited another 8 weeks for them to arrive only for them to send the wrong inserts. They did not fit our couch. They finally agreed to replace the furniture as they insinuated that it was our fault because we \u2018picked the wrong fabric\u2019 for this couch. They were so happy to do the \u2018favor\u2019 for us. Arhaus never took responsibility for their terrible craftsmanship. We changed fabrics and reordered the furniture. We waited another 8 weeks. When the new couch arrived, it was damaged. The new couch was wrinkled again and the chair was a different fabric than the couch. When we called the customer care number, they had the audacity to question why we wanted the couch to match the chair. They told us that the correct chair must be in the warehouse. The manager at the Towson store said that WE must be mistaken because \u201cwe would never do that.\u201d I assured her the they did, in fact, ship two prices that do not match. I asked them to call the warehouse to ask if our chair was there and was told by both the rep and her supervisor that it was against company policy to contact the warehouse via phone. They said that they would have to email the warehouse and that it may take up to 14 days to get a reply. We finally asked for a refund. The refund arrived 2 weeks after the furniture was picked up only to be $300 short. I called the Customer Care line again and they indicated that I would have to go through the store showroom. I have left 3 messages with the store over the last 4 days and have yet to receive a call back. It\u2019s been 7 months, and I don\u2019t have a couch. Arhaus is awful - absolutely awful. Avoid this store at all costs."

"In October of 2023, I purchased a Coburn Modular Sofa (6 pieces). By May of 2024 there was a distinct flaw in one of the seats (see photo). The sofa was purchased for a second home and had little use. Arhaus asked for photos, which we sent immediately. Today 7-24-2024, I received a decision via a phone call from their Ohio \"customer service\" and was told to use a fabric shaver on the seating material. \r\nThis is ridiculous, I will never purchase from them again and recommend the same to others."

"In October of 2023, I purchased a Coburn Modular Sofa (6 pieces). By May of 2024 there was a distinct flaw in one of the seats (see photo). The sofa was purchased for a second home and had little use. Arhaus asked for photos, which we sent immediately. Today 7-24-2024, I received a decision via a phone call from their Ohio \"customer service\" and was told to use a fabric shaver on the seating material. \r\nThis is ridiculous, I will never purchase from them again and recommend the same to others."

"I tried ordering six dinning chairs for over a month online but I keep getting an error message, called them several times and they can\u2019t figure out what\u2019s the problem is so I tried going to the store in Short Hills Mall when I got there after driving a long way there they were close for inventory, I got the attention of one of the many employees there and she dismissed me and pointed at the sign I was so upset so I called their number and the person on the phone was not helpful at all so I left and went to RH to purchase more furniture I need. Now I\u2019m thinking after so much problems and reading all these horrible reviews I should purchase the chairs and the other pieces I wanted from them somewhere else. NOTE, customer service sucks!!!"