“We bought an Arhaus five-piece sectional over a year ago. Production was about four months. When it arrived, two of the pieces were wrong. We waited about three months for a new couch. The second couch was correct but the new pillows seemed about half as filled as the originals (which had been fine, but which they took when they replaced the couch). They were so flat that after a few months, they agreed to replace the pillows. That took a few more months. The new ones are a little better but not as good/filled as the originals. You have to plump them after each sitting or they look bad. Another major problem is that feathers come out of the pillow and couch, which does not seem normal. Overall, the couch looks nice and is fairly comfortable but I would not recommend due to feathers flying everywhere and squashed pillows after each sitting. For the price, it's pretty annoying.”
“Arhaus has great products, but their salespeople are not great. We were sold a dining set including a wood table and chairs, and also purchased the warranty since our salesperson said it would cover literally any damage. Well, here we are with pet damage to the table and Arhaus and the warranty company are saying they don't cover "that type of pet damage".
Would recommend purchasing their products, NOT the warranty. Also, buy online to avoid their pushy salespeople who aren't truthful about things like the warranty.”
