“I have ordered alot of furniture from Arhaus and most of it has been really lovely. However, I ordered a custom "performance" rug from them and the experience has not been good. I waited for the rug for 8 months. The rug looked beautiful but in the first week the loops began pulling out and within a couple of weeks there were pulled loops everywhere. It looked terrible. Fortunately, my sales rep spoke to the manager and they graciously agreed to replace the rug. I was pleased!!! I paid an additional charge for the new rug order which was placed in March 2023. It is now March 2024 - A YEAR LATER - and I STILL have not received my new rug. I have called the store multiple times since December 2023 and each time the rep tells me it's ready for delivery and to expect a call. It's now March 22, 2024 and I'm still waiting. I don't think anyone should have to wait over a YEAR for a rug - what do you think? Beware....”
“First I want to say that I think they have the best and nicest selection of furniture where I live. We bought a 6 piece bedroom set , a sectional sofa and complete dining room furniture, we spent a lot of money with them. We were told everything was in stock, so one would assume they would get their furniture in a timely manner. That is not the case with Arhaus. After not receiving any kind of communication as to when our items would ship I called customer service and received the run around basically. I was told that our furniture was indeed in stock but they were in 3 different whare houses and they need to all be trucked to one and then sent on to us. They could not give an exact time line but said most likely 12 weeks. So, In Stock means a long wait, therefore I cannot recommend them .. there are several places that sell very nice furniture online and you receive a communication and get your furniture in days so I suggest looking around before buying at Arhaus, even though I do like their furniture, I don’t like the way they do business! After 12 weeks We are still waiting for delivery :(”
“We’ve enjoyed the Arhaus furniture that we have purchased in the past, but their customer service is terrible. We purchased a bed in May 2022, and we were told to expect in 16 weeks…OK, after 18 weeks we called and were told it would be another 12 weeks…Hmm, called again and were told looks like April of 2023 delivery, no explanation, no apology and no ASSURANCE that April was a lock! Cancelled order and will never shop here again! FYI the bed is still show as ‘in stock’ / 5 week delivery”
